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John Charcol Reviews

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for all your help Sergio! You have made the whole process as stress free as possible. I would thoroughly recommend you and will be in touch on my next purchase.”

Helpful Report

(London) - Posted 9 years ago

“Hassle free but it was only a remortgage. Perhaps the text advising on the progress should state what is missing. Other than that it was very easy to deal with.”

Helpful Report

(Southampton) - Posted 9 years ago

“I have used these guys twice - once when obtaining my first mortgage and once for a remortgage. Steve, who I have dealt with both times, could not be more friendly and knowledgable, he really makes sure that you are comfortable and clear about what is happening (and of course as a broker he is able to secure much MUCH better rates than us mere mortals). I have recommended them to many many friends, a couple of whom are currently hunting for their first house with a mortgage offer obtained for them by Steve! I would also like to mention the care and attention shown by the admin/processing staff - I was looked after by Chantelle who spent a huge amount of time and energy chasing outstanding information, solving problems and providing regular updates and assurances. In summary I absolutely cannot recommend these guys enough.”

Helpful Report

(Southampton) - Posted 9 years ago

“very helpful and understanding mine was a very stressful case as ex husband tried to make me loose my morgage offer. Hannah Simm and her colleagues worked hard to ensure my transfere was sucessful.”

Helpful Report

(Southampton) - Posted 9 years ago

“A very big thank you to Katherine, she has been very very fantastic! Patient, a good listener and knows her job. An asset to the company? Also thanks to Loiuse too who was good as well. Simply finance I would recommend to anyone. Thank you all”

Helpful Report

(Southampton) - Posted 9 years ago

“The Simply team were very professional and efficient”

Helpful Report

(Southampton) - Posted 9 years ago

“Throughout the process I have been very impressed with the speed and efficiency of Simply Finance. Being a Financial Adviser myself and a former mortgage underwriter I know how these things can take time. I originally applied to NatWest who were inefficient to say the least. I cannot believe how quickly you have dealt with everything for me for my 2 BTL applications. Everyone has been really helpful, keeping me informed by email and text all the way. I would have no hesitation in recommending you in the future. Thank you!”

Helpful Report

(Southampton) - Posted 9 years ago

“Very helpful and on top of everything. Made it very easy for us. Thank you”

Helpful Report

(Southampton) - Posted 9 years ago

“My name is Najmin Akhtar and I just want to say a massive thank you to Erin and her team for sorting out my remortgage, she explained everything clearly and dealt with me with care. I am very impressed with the service received and can't fault in anyway. I will definitely be recommending my family & friends to simply finance, and will be contacting Erin soon to sort out my other properties???? Thank you Erin for your assistance.”

Helpful Report

(Southampton) - Posted 9 years ago

“Excellent service always kept up to date with progress would definitely recommend. Thank you.”

Helpful Report

(Southampton) - Posted 9 years ago

“Hi, well we nearly alway deal with Sarah Crampton Barden and she has been exemplary during the years we have been associated with your company. I am a retired financial advisor and we do make here work hard, due in part to the pitfalls we know exist, we ask many of the difficult questions some might not. So 100% for Sarah”

Helpful Report

(Southampton) - Posted 9 years ago

“Very happy with the speed of the service.”

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(Southampton) - Posted 9 years ago

“Great service from Matt and Helen, took all the stress out of our remortgage. Will definitely recommend to friends. Thanks again Sam”

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(Southampton) - Posted 9 years ago

“Kept informed all the way through my enquirey to a satisfactory result Well happy with the service, will use again and again Elaine”

Helpful Report

(Southampton) - Posted 9 years ago

“The loan company were too pedantic and use very cumbersome methods. However, the SF ladies Rachael and Emily were first rate. I would and indeed will, use SF again”

Helpful Report

(Southampton) - Posted 9 years ago

“This transaction took 3 months to complete why I don't no but I am sure there must be reasons”

Helpful Report

(Southampton) - Posted 9 years ago

“I found SF to be very straight forward and easy to work with, when one lender didnt work out, Dave Cornford was quick to find a replacement and we moved swiftly though a remortgage. Helen Butler was the progressor and she kept us up to speed with Gordons lawyers who were also very efficient.”

Helpful Report

(Southampton) - Posted 9 years ago

“Keen, accommodating, knowledgeable, persistent, efficient and friendly, are just a few things to recommend Simply Finance.”

Helpful Report

(Southampton) - Posted 9 years ago

“I think a bit more professional headed brokers are required, they carry the brand name and represent the company . If issues occur with the broker the customer are entitled to feedback to the company Simply Finance not the outsourced freelance broker themselves. I feel that Simply Finance need to take ownership on customer queries.”

Helpful Report

(Southampton) - Posted 9 years ago

“Whilst we appreciate your help with obtaining the mortgage I am frankly shocked that e mails regarding the mortgage where both my husbands and I would be responsible for the debt were only sent to my husband. There was only one e mail that I was copied in. My husband sent me this review our service - not yourselves!! Frankly it is oppressive to women and I'm somewhat shocked you did not e mail me also regarding the fact the mortgage went through!! You are women, you should know better and frankly I'm offended.”

Helpful Report

(Southampton) - Posted 9 years ago

We're sorry you feel that way, however we don't feel your comments are justified. Our system can only store 1 email address for case updates, many of which are automated to ensure the fastest communication. The email entered is selected by the customer, not ourselves.

Posted 9 years ago

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John Charcol is rated 4.9 based on 2,775 reviews