John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish nothing but a good experience. An extremely slick set up, quick to get back to you on any queries, nothing was too much. Couldn't recommend Sarah, Louise and Hayley enough.”

Helpful Report

(Southampton) - Posted 8 years ago

“I cannot recommend Sarita Varma enough; she has brokered three mortgages for me and every time she really has gone above and beyond to secure, negotiate and arrange everything. She is also fantastic at being a calming and steady voice of reason when estate agents, buyers and sellers apply the pressure to ensure their own interests are looked after. She is always contactable, highly organised and persistent in getting what you need.”

Helpful Report

(London) - Posted 8 years ago

“always up to date on feed back of whats happening with process .All questions answered and very helpful”

Helpful Report

(Southampton) - Posted 8 years ago

“I'd have no hesitation recommending John charcole to others looking to find the right mortgage to suit their needs I really couldn't fault anything about the service they gave. Very professional thank you.”

Helpful Report

(Southampton) - Posted 9 years ago

“Very good service. A mortgage was found very easily for me and my husband, my calls and emails were always replied to and everyone I spoke to was very helpful. Would recommend!”

Helpful Report

(Southampton) - Posted 9 years ago

“Friendly, reassuring service, with regular updates on the progress of my application that made me feel well looked after. I can hardly believe how quickly and efficiently my remortgage was handled by John Charcol. I would also like to acknowledge Jordan Moore for her exceptional customer service - she is a huge asset to your company.”

Helpful Report

(Southampton) - Posted 9 years ago

“Mr Hemel Shah has been my advisor for many years and has managed to get me a deal. He is very switched on and always willing to communicate with me no matter when. He is open and honest and truly make me feel he will share with me all the information I need to enable me make an informed decision.”

Helpful Report

(London) - Posted 9 years ago

“I received excellent help, support and service from John Charcol. Hemel Shah was extremely professional and friendly; not only did he guide me through the process, he provided assistance and help on the more general subject of mortgages and various insurance policies. There were many times I simply asked a question and I had a very fast reply from Hemel, really excellent support. He gave me a range of mortgage options and helped me understand the pros and cons to each of them. I would recommend the company and Hemel without hesititation.”

Helpful Report

(London) - Posted 9 years ago

“It's been a great experience and they have held my hand all the way through, returning calls immediately and kept ontop of the solicitors and easing the mortgage process along.”

Helpful Report

(Southampton) - Posted 9 years ago

“Hemel Shah was extremely helpful throughout the whole process and made everything clear and understandable. We were always kept updated and even when solicitors were being lapse and slow, Hemel was always ready to assist with advice and make sure everything was correct. What we liked was the personal touch and the fact that we could speak to one person who knew us and was able to ensure continuity throughout. We would highly recommend John Charcol and especially Hemel.”

Helpful Report

(London) - Posted 9 years ago

“Hemel Shah has been extremely helpful through the whole mortgage process. He is very knowledgable and kept us up to date on all aspects of the process ensuring that it seamlessly went through with minimum hassle. As a result, we have come back to Hemel again for our second transaction. I would not hesitate to recommend him to our friends and family. Thank you Hemel!”

Helpful Report

(London) - Posted 9 years ago

“THe staff member I had contact with with was very efficient and easy to deal with.”

Helpful Report

(London) - Posted 9 years ago

“Hemel Shah was our mortgage advisor and we cannot recommend him enough. He was very prompt, clear and extremely knowledgeable. He took us through the entire process without any hassles and when we hit the inevitable delays (due to issues from the other side), he took the initiative to keep all the parties informed and in the loop. Will not hesitate to recommend or work with him again. Venkatesh.”

Helpful Report

(London) - Posted 9 years ago

“Hemel Shah from John Charcoal probably single handedly ensured that the purchase of my property went through. I live overseas and he kept me up to date constantly with updates and things to consider against a very tight deadline. He managed the estate agents and also the solicitors and also was very patient to my constant questions around the process, and throughout he made me feel at ease. I am certain with John Charcoal and in particular Hemel this transaction may never have materialised. I would certainly use him and this company again. Great Service”

Helpful Report

(London) - Posted 9 years ago

“Paul Newman was very helpful and available for advice and guidance. We found the overall experience stress free and approachable.”

Helpful Report

(London) - Posted 9 years ago

“I can not speak too highly of the support that we received from our consultant was Randeep Sodhi from the Towergate offices. Our mortgage application was complicated by the vendors probate process and had it not been for the commitment and hard work that Randdep put into our mortgage application process we could easily have lost the property on a number of occasions. Randeep has secured an excellent mortgage which addresses our needs. I would be delighted to recommend him to my friends and colleagues”

Helpful Report

(London) - Posted 9 years ago

“Penny Mathers was my consultant and I cannot speak highly enough of her and the process including excellent IT back up. Very much worth he fee and I highly recommend John Charcol and Penny.”

Helpful Report

(London) - Posted 9 years ago

“Lauren Wallder acted as my Mortgage consultant for my mortgage. I was likely a harder case than normal but Lauren sailed me through the process with utmost professionalism. She was very clear on the process, charges and paperwork that would be required and ensured that I had all to hand making it as painless as possible. She was also a delight to interact with and keep me informed as to the progress of my application at all times. Very efficient, very polite and definitely recommendable. I'll be coming back to Lauren and John Charcol next time round. Thanks!”

Helpful Report

(London) - Posted 9 years ago

“Russell Summers and Lauren Wallder have recently helped me with the remortgage. I cannot praise their professionalism, excellent service and very thorough advice enough. Lauren took time to help with every step and made the whole process hassle free, efficient and very quick. Thank you, I will be definitely recommending Lauren and Russell to my family and friends.”

Helpful Report

(London) - Posted 9 years ago

“I was recommended to John Charcol by a friend and had Aston Carter as my mortgage advisor. Aston took care of everything and made it very easy for me. I would certainly recommend to a friend. Thanks again, Daniel Fells”

Helpful Report

(London) - Posted 9 years ago

John Charcol is rated 4.9 based on 2,775 reviews