John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advice and support we have received from Randeep has been outstanding. He has guided us every step of the way with clear explanations of the alternatives available. Our queries have been answered in a very prompt and professional manner, even replying at the weekend! We have had every confidence in his advice and are really appreciative of his help. I will recommend John Charcol wholeheartedly.”

Helpful Report

(London) - Posted 8 years ago

“I turned to Stephen Brown at John Charcol after enduring huge difficulties with another broker, which left me working with sub-prime lenders at poor rates and demands of ever increasing amounts of deposit, which I did not have... Within two weeks, Stephen had reprocessed and appealed my application and got me an amazing deal with Halifax (which I was told by the former broker, wasn't possible). Would heartily recommend working with Stephen, he completely sorted the situation for me!”

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(London) - Posted 8 years ago

“Parvin took ages to return my calls and emails”

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(London) - Posted 8 years ago

“My case was dealt with swiftly and competently. Any questions I had were answered quickly and clearly. The staff were always polite and helpful.”

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(Southampton) - Posted 8 years ago

“Endurance and perseverance to get the job done. Good customer service and communication. The consultant had a good knowledge of his product and when things went wrong he escalated the problems until he achieved the required result. Would certainly use this company again.”

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(Southampton) - Posted 8 years ago

“Sharon Kind, as our mortgage broker, provided us with a service that was second to none. She demonstrated that she cared about securing a mortgage for us and went on to ensure that our application was successful. At each stage in the process she was there, as was Tom Clifford in regularly providing us with the latest updates.”

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(Southampton) - Posted 8 years ago

“Great service”

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(Southampton) - Posted 8 years ago

“Excellent service. Very quick to understand my situation and needs. First class advice. Rapid response to emails. Highly recommend!”

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(Southampton) - Posted 8 years ago

“Katherine Beattie who came round to see myself and my wife was very helpful and kept us updated with the progress of things as did Tom Clifford who managed things once they progressed past Katherine”

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(Southampton) - Posted 8 years ago

“they didn't”

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(Southampton) - Posted 8 years ago

“I undoubtedly got the best deal through John Charcol. Transparent pricing.”

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(Southampton) - Posted 8 years ago

“Very efficient, knowledgable friendly staff, who keep you updated throughout & progress, always return calls swiftly, & offer support/advice from start to finish & make you feel like a valued customer. Hopefully staff are updated with feedback from reviews, as feel they need to know how much their hard work, knowledge,dedication, is very much appreciated & clearly a great asset to the company. Thank you, & an extra special thank you to Peter Williams & Nahid (top man).”

Helpful Report

(Southampton) - Posted 8 years ago

“You are very friendly and efficient and you gave excellent advice. I really trust you.”

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(Southampton) - Posted 8 years ago

“Stephen Brown was, my mortgage broker, is knowledgable, attentive and friendly. Great service. I am confident that his advice will pay for itself”

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(London) - Posted 8 years ago

“excellent personal service, with clear communications and fast responses”

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(London) - Posted 8 years ago

“The service was quick, efficient and I got the mortgage I was looking for with very little trouble for me. I can recommend this firm very highly.”

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(London) - Posted 8 years ago

“The Team kept us informed along every step of the journey to buying our new house, they really went above and beyond what was expected. Exceptional customer service.”

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(Southampton) - Posted 8 years ago

“Painless stress free transition to a new provider. Well done all”

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(Southampton) - Posted 8 years ago

“Awesome service. You feel very much listened too. Cannot fault it at all”

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(Southampton) - Posted 8 years ago

“Grant Little provided a very good service in challenging circumstances through to completion of our mortgage. Darren Barwick”

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(London) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,774 reviews