John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Lisa found a good mortgage and helped me with any extra info I needed. Chantelle kept me updated throughout the process and felt that everything was in hand and no chasing up by me required.”

Helpful Report

(Southampton) - Posted 8 years ago

“I used them to arrange a mortgage on a holiday let. I'm actually a finance professional so could have easily done it myself, but decided I'd rather pay John Charcol as I needed to save the time. Thus I guess you could say I would be a pretty critical reviewer (and I rarely do reviews). John Charcol did what they said they'd do, explained the options on offer, kept me fully informed throughout the process, allocated a great account handler (Georgina) and just did a fantastic job! They were all highly professional and the money I spent having them sort it all out for me was well spent. I'd recommend them unreservedly.”

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(Southampton) - Posted 8 years ago

“Great service and communication”

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(Southampton) - Posted 8 years ago

“Hi to anybody looking for a very helpful speedy company to sort out mortgages, these guys were excellent from start to finish very professional and helpfull with some ar any unanswered questions i might of had, if your looking for a reliable and very easy to talk to company i would highly recommend thanks again especially charlotte and steve blinman . jim tolmie butt”

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(Southampton) - Posted 8 years ago

“Kept us fully informed all the way through the process. Did not have to phone to get updates.”

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(Southampton) - Posted 8 years ago

“We have been trying to arrange a buy to let mortgage for some months now. We need less than 50% funding for this purchase, we have 6 other properties (small studio flats) none with mortgages. At the start of the process we had all the usual hassle with the anti money laundering rules, not least of which because they only drip fed us what proofs they required. Each time the requested proofs were sent, they wrote sometimes weeks later to request yet more information and proof. Their explanation is that they don't know what the mortgage provider will want until they ask for it, so it would appear that either they have no knowledge of the mortgage provider or they just don't care. We finally got an offer of sorts only to be told today that the solicitors we use were not on their panel and we would need to use a different one. They have known from the outset who are solicitors are, they had everything ready to go two months ago to be told now that we need to use a different one is beyond belief. We have run up a bill with our solicitors of around £1000 and they now wish us to change. We have never used John Charcol before and have been apalled by the service they offer as "The country's Largest Mortgage Broker". They never keep us informed of what is going on, as usual with these sorts of organisations, only endless badgering by us produces results, not too bad if they were doing this for free, but they aren't. We certainly won't be using them again, a thouroughly bad experience.”

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Posted 8 years ago

“everything went off well, although initially personal info & documentation took bit longer than expected, the outcome was satisfactory.”

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Posted 8 years ago

“Professional, helpful, very clear and straight forward with no unexpected or unexplained fees or problems. Offered very competitive products which offset the additional brokers fee. Overall very happy”

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Posted 8 years ago

“Penny was very good at keeping me informed”

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Posted 8 years ago

“We have just purchased our first home thanks to the stellar work of John Charcol, specifically Nigel Denmeade and Sandra Walsh. From the moment we put the offer in, Nigel's warm personality gave us reassurance that he would find us the very best deal for our first mortgage. The process was incredibly smooth with his guidance, and he quickly found a lender who was suitable. 3 months down the line when things were getting fraught, and we were given notice on our rented flat with only weeks to go before needing to complete, Sandra stepped in and rang our estate agent and solicitor to chase and we're convinced that had she not been so diligent and organised, we might not have been able to move as quickly as we did. We may have even been out of a home, but Sandra ensured this didn't happen. When you use a broker for a mortgage you expect a good service, but Nigel and Sandra were over and above what we could have expected; the personal touch was what made this process so successful for us. Even down to "happy packing" emails when it was all coming together, Nigel and Sandra gave us a really personal service and we'll never forget how much smoother they made the purchase of our first home. We would recommend them in a heartbeat.”

Helpful Report

Posted 8 years ago

“Remortgage process made very easy, strightforward and queries dealt with quickly and efficiently. Follow up very good with regular checks and updates. Service provided was professional, pleasant and gave confidence in process.”

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Posted 8 years ago

“John Charcol helped me arrange a mortgage for a second home flat purchase when my usual lender let me down after I had already put in an offer on a flat. I was so relieved to speak Randeep who was positive, calm and very professional, took care to explain things carefully and found a lender for me to secure my purchase. I would highly recommend John Charcoal to anyone needing assistance navigating the mortgage market and securing a lender. I finally completed on my flat purchase last week and am very happy and would not be in this position if not for Randeep helping me secure a lender.”

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Posted 8 years ago

“Efficient, speedy service with excellent feedback and communication at all stages of the process.”

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Posted 8 years ago

“Speedy and effective customer service”

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(Southampton) - Posted 8 years ago

“On my initial enquiry i was contacted promptly by John Charcol. The adviser was excellent and worked out my requirements for remortgaging. I had failed to get anywhere on my own despite contacting several lenders. The adviser made sure i fully understood the options and after full discussion came up with a great deal which was better than i had anticipated. I was kept fully informed during the whole proceedings and everything was dealt with very promptly and efficiently.The information pack and subsequent communications were understandable and informative.I had a named adviser who i could easily contact. The remortgage has been successful and achieved in good time. I am more than happy with the whole service and feel that the money spent on the broker fees has been very good value and has saved me a lot of time and saved on other mortgage fees and repayments. Special thanks to Louise Cheatle and Matt Gibson who were terrific. I will be recommending John Charcol to anybody who needs help with a mortgage. Many thanks.”

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(Southampton) - Posted 8 years ago

“We did an online enquiry for better mortgage deals. I received an email from a company to say they would contact me to discuss our needs. I received an email the next day from Mark Davies to say he was a representative of John Charcoal in the capacity of a mortgage advisor and he would phone me the next day. He was true to his word and from then all I can say is he was excellent in every respect, his professionalism was second to none we trustees Hom and were very impressed with his honesty. When he said he would do something he did it he was very true to his word! I would definitely recommend your company.”

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(Southampton) - Posted 8 years ago

“Just wanted to provide some feedback and convey my thanks to Randeep and the rest of John Charcol for the excellent service they have provided over the years. Randeep was very knowledgeable, patient and professional in helping me with obtaining a mortgage prior to receiving my indefinite leave to remain in the UK back in 2014, and again helped me with a remortgage recently. He took the time to carefully explore our situation and offered clear advice. My experience has always been of an efficient and seamless service, saving my husband and I lots of time and money and we have not hesitated in recommending Randeep and John Charcol to my friends and family. I'm very grateful for their help.”

Helpful Report

(Southampton) - Posted 8 years ago

“Simon Walklin-Knight an an excellent adviser. Explains all your options in easy to understand terms and provides an effective follow up to ensure all is on track. Would highly recommend”

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(Southampton) - Posted 8 years ago

“I felt completely supported the whole way through our remortgage process. We do not have the most straightforward situation as my partner is self-employed, but our assigned John Charcol consultant helped us to find a mortgage product that was even better than we thought we could be accepted for. Once the mortgage offer had been made our client relationship manager was there to support the completion of the remortgage and although we had a few hiccups due to our lender, we felt completely supported and knew that someone was available to help at any time. I would definitely consider using John Charcol for our next remortgage knowing how much easier it makes the whole process and that we were able to obtain a product that we did not know was available to us.”

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(London) - Posted 8 years ago

“I could not fault the help and communication that they gave me. Kept me up to date with every move. Certainly use and recommend.”

Helpful Report

(Southampton) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,774 reviews