John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,852 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,852 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gordon Burkett and Gemma Khan were a fantastic team who supported me throughout the process with calm supportive professionalism. I would highly recommend their re mortgage service which is friendly and expert and enabled me to access a superb deal in the middle of a rapidly evolving and challenging national context for the mortgage market. Huge thanks again”

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Posted 2 years ago

“John Charcol provided a great service from the outset. Their staff were very knowledgable and provided sound advice in addition to securing an excellent rate for my remortgage.I would have no hesitation in thoroughly recommending their services.”

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Posted 2 years ago

“Very professional service. Helped me get a great mortgage offer. Very happy”

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Posted 2 years ago

“Tim Cobb of John Charcol handled my mortgage with patience and professionalism as it progress through a number of variations before being sorted. He was always good at responding to emails and stayed on top of the process.”

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Posted 2 years ago

“Lauren Swift and Kenzie Lysandrides have provided seamless, professional, responsive and efficient service from start to finish. Would highly recommend.”

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Posted 2 years ago

“Heather McLennan has been an excellent mortgage broker for us. Heather is very knowledge and it feels that she has a genuine interest in us getting the best possible solution for our property purchase. She has made the process very stress free and easy for us to complete, getting a mortgage offer in around a week after it was submitted. We have been extremely impressed by her and John Charcol, I have already passed her contact onto a friend of mine looking for a mortgage. Thank you!”

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Posted 2 years ago

“Bruce was very proactive and his help and professionalism secured me mortgage rate much lower thank I would otherwise achieved. His help was very much appreciated.”

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Posted 2 years ago

“Penny Ives is a superb broker!”

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Posted 2 years ago

“I am currently going through the process of trying to secure a mortgage via John Charcol, for a buy to let property. As part of this process I was referred to protection adviser Samm Walker, in order to discuss my financial situation. I was initially sceptical about being pressured into purchasing products that I didn’t need but Samm was brilliant. There was no pressure from her to purchase any additional products, although we talked at length about my financial and personal situation and possible different eventualities. Samm was clearly knowledgable and was also personable and really friendly. I left the conversation feeling more confident in my financial decisions and I wouldn’t hesitate to contact Samm in the future if I needed any additional assistance. Thank you Samm.”

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Posted 2 years ago

“Lauren swift and lauren welch where brilliant from start to finish. Always on hand to answer any questions and very helpful. I had 2 previous mortgages with Lloyds buts couldn’t get one this time round lauren managed to get me one with lending the amount I wanted. Very happy thanks again”

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Posted 2 years ago

“After multiple complications with other party's involved in my case The lady Gk stepped up and made numerous phone calls and sent emails on my behalf. She would call on a daily basis knowing the stress I was having. I would definitely use this company again.”

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Posted 2 years ago

“Have been working with Reiss & Leigha and they have been excellent, always there to help when required. Will be using them again in the future & I would definitely recommend working with them also.”

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Posted 2 years ago

“Being a first time buyer I was unsure of the process of buying. John Charcol was a great help from start to finish. Special thanks to Jessica and Lauren in the Southampton office . Excellent service throughout and would highly recommend 😊”

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Posted 2 years ago

“Stephen Brown was so helpful throughout our buying process! Highly recommend.”

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Posted 2 years ago

“John Charcol have been a brilliant mortgage broker, finding me a rate than no-one else did. They are worth the fee compared to supposedly other "free" brokers. In particular both Shaahid Quinn and Scott Hodder were supportive, helpful and very quick to work with.”

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Posted 2 years ago

“Just wanted to say a massive thank you to the John Charcol team, particularly to Kurt. He has been there from the beginning of our journey in search of a new home, right until the end. Had proven to be really reliable and supportive, and stayed on top of everything. Kept me well informed throughout the whole process. The whole team is a good mortgage advisor. Made the mortgage and house buying journey less daunting, we believe we got the best offer, and in a timely manner and could not be more pleased. Although, it took a little longer than anticipated to complete, (searches with Solicitors etc), Kurt remained very supportive and helped smooth things over. Did not give up. We would not hesitate recommending this company to friends and family and look forward to working with Kurt, John Charcol and team, in any future mortgage and housing endeavours.”

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Posted 2 years ago

“As a first time buyer, I had no idea what to expect with the mortgage process and had many questions which Chantelle Parker was happy to answer in simpler terms and made sure I understood what was happening. Santander came back with a few different questions and needed more information on 3 occasions and I was very anxious about the whole process but Chantelle did a brilliant job of reassuring me and keeping me updated at every stage. She made a very stressful time as stress-free as possible. Would 100% use again in the future and would recommend to others too.”

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Posted 2 years ago

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Posted 2 years ago

“I have been working with Steven for many years now and wouldn't go to anyone else for my mortgaging needs. Steven consistently delivers, is always available to speak with and is excellent at navigating any issues that arise. I cannot recommend Steven highly enough.”

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Posted 2 years ago

“A very complex mortgage and it was made possible by Bruce. He helped get this completed before the increase of the interest rates!”

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Posted 2 years ago

John Charcol is rated 4.9 based on 2,852 reviews