John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,764 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,764 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

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“You guys are great! Thank you Perfect Agent for connecting us!”

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Posted 2 years ago

“Thanks to Jordan and Holly for tirelessly progressing my mortgage. Exceeded my expectations by some way.”

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Posted 2 years ago

“The team at John Charcol are just brilliant Emily Gould and Tiara Hardy go beyond the extra mile . They do what it takes to get everything across the line . I would highly recommend them both Phenomenal service and support Thank you Tiara Emily and the team”

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Posted 2 years ago

“Damien worked tirelessly on my behalf in what were, at times, challenging circumstances. His knowledge of available products and options enabled me to secure a really good deal.”

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Posted 2 years ago

“Stephen is the best mortgage broker I have ever used. I am already a returning customer as he was so good with our complicated mortgage.”

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Posted 2 years ago

“We have recently purchased a property with a bridging loan from John Charcol. The friendly and genuine assistance we received from Tiara Hardy and Emily Gould was incredible and exceeded excellence in customer service. With their empathy and patience, they prevented stress during a daunting experience. We will always be grateful for their sincere desire to help us. They are an asset to John Charcol.”

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Posted 2 years ago

“I have used Jonh Charcol to do a remortgage for my Bungalow the service was Excellent and would recommend them to anyone l had help from Damien Smith who guided me through the process and was very good l now have the mortgage completed and lam happy”

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Posted 2 years ago

“Randeep has single handed-ly been possible the best broker I've could have ever worked with. As first time buyers, we were lost in the minefield of how to navigate the buying process, and Randeep explained it clearly and well. After taking a hugely personal approach, he made every effort to understand our needs and get us an incredible rate! Phenomenal service by a brilliant company!”

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Posted 2 years ago

“Jessica, Holly and Lilly had no clue how to assist a client. They wasted three months of my time, no advice was given. They passed the wrong information to the mortgage provider. They gave the wrong impression to the building society which I didn't disclose some vital information. They do not understand what the mortgage provider wants, frankly speaking, they are the wrong people to deal with mortgages.”

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Posted 2 years ago

Hi, Thank you for leaving your feedback. We are disappointed to hear that you don't feel you received appropriate service or advice. As you will be aware, the mortgage application that you refer to is currently undergoing a formal review, we will continue our correspondence with you as part of this process. Many thanks, Alice

Posted 2 years ago

“Lauren, Reanne and the team concluded a remortgage for my wife and me. A fast, quality service and an excellent friendly professional relationship. Thank you all.”

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Posted 2 years ago

“My transaction was a remortgage so it was fairly simple. However I liked the fact that I had very little involvement and that the transaction was effortless.”

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Posted 2 years ago

“Thank you so much to Ezra and Fiona for their help, not only finding us a great mortgage deal but being really helpful with all the bumps along the road. They provided an excellent, friendly and professional service. We got very quick responses to our emails and had very good experiences on the phone. I would certainly recommend John Charcol to anyone looking for a mortgage and will definitely be coming back for our future mortgage needs.”

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Posted 2 years ago

“We are very grateful to Harry Limburn and Emily Gould for their assistance over the last few weeks in procuring our bridging loan. The works to our house are now underway. Efficient, friendly, encouraging, thoughtful …… we could go on but you get the gist! Based on the was that they looked after us I would thoroughly recommend John Charcol to anyone.”

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Posted 2 years ago

“Friendly, competitive, flexible, and made the whole process easy to navigate! Damien worked tirelessly to find us the best rate and terms for a mortgage suited to our needs, and made sure we had very regular updates on the progress of our application from start to finish.”

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Posted 2 years ago

“Damien was brilliantly helpful and made the whole process stress free. Excellent service.”

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Posted 2 years ago

“Gracias a todos puntualmente”

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Posted 2 years ago

“I had a complex mortgage requirement that I couldn't get ant other broker to help with Shaahid picked it up and managed to get a lender that could get us the finance we needed Absolutely now way this would have happened without his help”

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Posted 2 years ago

“Steven was really helpful throughout the whole process. Always available to discuss any queries I may have and explain everything in an appropriate way. I would wholly recommend his services.”

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Posted 2 years ago

“Recently contacted Andrew Ireland from John Charcol to help with remortgaging my daughters property and changing details of ownership. From the beginning, he was extremely helpful, professional and informed us of the ongoing process. Any queries were promptly answered and the whole experience was a positive one. I would definately recommend Mr Ireland and will use him again, if required.”

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Posted 2 years ago

“competent salespeople make concessions to people very satisfied with their work”

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Posted 2 years ago

John Charcol is rated 4.9 based on 2,764 reviews