John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,852 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,852 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ezra Le Mon was brilliant in helping me remortgage and fix my interest rate. I highly recommend him to anyone looking to do the same.”

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Posted 2 years ago

“Great service and advice, the specialist team Harry and Emily talked me through a range of options before we decided on the best approach for bridging finance. They really know their market and are extremely client- responsive. SC”

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Posted 2 years ago

“Finally in our forever home thanks to the first class service provided by Jordan Tomlinson and John Charcoal. A complicated expat mortgage with many other brokers turning us down at the first phone call. Jordan took her time to understand our personal circumstances and offered much needed reassurance and support throughout every step of the way. Forever grateful!!”

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Posted 2 years ago

“Kevin Lachasseigne and Fiona Allan were amazing. My mortgage journey was challenging as the owner had made changes in the property without having building regulations certificate and the mortgage was initially declined. The estate agent was not helpful so I had to work with the owner directly to get this done. To make things worse, the lender was giving us conflicting instructions every day, delaying the process to the extend that the owner put the house back in the market. Fiona and Kevin escalated the matter with a formal complaint, going the extra mile liaising with the senior team of the lender, while trying to reassure the estate agent. We finally got the mortgage approved 6 months later. Everyone thought that this was a lost case at some point, but it was our determination, the hard work and resilience of Fiona and Kevin who made this happen. It was very stressful for all of us, but I can imagine how draining is to go through this for every client. I really can’t thank them enough for all the efforts and care during this journey that got me finally in my first home!”

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Posted 2 years ago

“Excellent support from Shaahid Quinn and Katherine Hollyoake. My mortgage setup wasn't easy as i was overseas for the majority of the time and they made the process as easy as possible and secured a product that I'm very happy with, well worth the cost.”

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Posted 3 years ago

“Bruce Anderson, our long-standing mortgage adviser, was able to expedite two mortgage renewals both of which were completely without hassle, even in this ever-changing market. It speaks volumes about having an adviser who knows and understands his clients.”

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Posted 3 years ago

“We were delighted with the advice we received from Randeep. The remortgage process on the flat was straightforward and we completed as planned. Thank you Randeep and the team at John Charcol.”

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Posted 3 years ago

“John Charcol have been amazing, they have the specialest knowledge, expertise and infrastructure to make the purchase of your dream property possible. My deal was complex and challenging, yet JC presented it in a simple way that made perfect sense. They provided support through the whole of the process and communicated with all parties quickly and efficiently. I can't recommend enough anyone considering John Charcoal to assist in a property purchase. There is a reason they one of the best mortgage brokers in the UK. wishing my best to all the team at John Charcol.”

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Posted 3 years ago

“You guys are great! Thank you Perfect Agent for connecting us!”

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Posted 3 years ago

“Thanks to Jordan and Holly for tirelessly progressing my mortgage. Exceeded my expectations by some way.”

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Posted 3 years ago

“The team at John Charcol are just brilliant Emily Gould and Tiara Hardy go beyond the extra mile . They do what it takes to get everything across the line . I would highly recommend them both Phenomenal service and support Thank you Tiara Emily and the team”

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Posted 3 years ago

“Damien worked tirelessly on my behalf in what were, at times, challenging circumstances. His knowledge of available products and options enabled me to secure a really good deal.”

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Posted 3 years ago

“Stephen is the best mortgage broker I have ever used. I am already a returning customer as he was so good with our complicated mortgage.”

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Posted 3 years ago

“We have recently purchased a property with a bridging loan from John Charcol. The friendly and genuine assistance we received from Tiara Hardy and Emily Gould was incredible and exceeded excellence in customer service. With their empathy and patience, they prevented stress during a daunting experience. We will always be grateful for their sincere desire to help us. They are an asset to John Charcol.”

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Posted 3 years ago

“I have used Jonh Charcol to do a remortgage for my Bungalow the service was Excellent and would recommend them to anyone l had help from Damien Smith who guided me through the process and was very good l now have the mortgage completed and lam happy”

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Posted 3 years ago

“Randeep has single handed-ly been possible the best broker I've could have ever worked with. As first time buyers, we were lost in the minefield of how to navigate the buying process, and Randeep explained it clearly and well. After taking a hugely personal approach, he made every effort to understand our needs and get us an incredible rate! Phenomenal service by a brilliant company!”

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Posted 3 years ago

“Jessica, Holly and Lilly had no clue how to assist a client. They wasted three months of my time, no advice was given. They passed the wrong information to the mortgage provider. They gave the wrong impression to the building society which I didn't disclose some vital information. They do not understand what the mortgage provider wants, frankly speaking, they are the wrong people to deal with mortgages.”

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Posted 3 years ago

Hi, Thank you for leaving your feedback. We are disappointed to hear that you don't feel you received appropriate service or advice. As you will be aware, the mortgage application that you refer to is currently undergoing a formal review, we will continue our correspondence with you as part of this process. Many thanks, Alice

Posted 3 years ago

“Lauren, Reanne and the team concluded a remortgage for my wife and me. A fast, quality service and an excellent friendly professional relationship. Thank you all.”

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Posted 3 years ago

“My transaction was a remortgage so it was fairly simple. However I liked the fact that I had very little involvement and that the transaction was effortless.”

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Posted 3 years ago

“Thank you so much to Ezra and Fiona for their help, not only finding us a great mortgage deal but being really helpful with all the bumps along the road. They provided an excellent, friendly and professional service. We got very quick responses to our emails and had very good experiences on the phone. I would certainly recommend John Charcol to anyone looking for a mortgage and will definitely be coming back for our future mortgage needs.”

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Posted 3 years ago

John Charcol is rated 4.9 based on 2,852 reviews