John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,770 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,770 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick and helpful service”

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Posted 6 years ago

“I was recommed to John Charcol through a friend as my exsisting mortgage broker was unable to find a mortgage lender who would enable me to take on the mortgage in my name only. I had the pleasure to deal with Hailey Kow who within days found a mortgage lender suitable for me and within weeks and very little effort needed on my behalf I had completed on my new mortgage. I would recommed Hailey Kow to my friends looking for a mortgage as he is very professional, knowledgeable and friendly.”

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Posted 6 years ago

“They provided me with useful independent information and guidance throughout the loan application process which has resulted in a successful loan Completion”

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Posted 6 years ago

“The staff were very friendly and helpful”

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Posted 6 years ago

“Excellent service. My only minor negative comment would be that I could never call through directly to the Kat and Cristian. I always ended up with the main phone menu and then sent an email.”

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Posted 6 years ago

“Penny Mathers and her team have been superb from start to finish. From our very first consultative meeting with her through to completion she has devoted significant time in the day (and evening) to talking to us either in person or on the phone at every stage of the process. In addition to the work she carried out behind the scenes getting us the best deal, she has coordinated the various stages of the project with colleagues both within and beyond JC and we have felt in very safe hands throughout the process. Jenny (my wife) and I would thoroughly recommend Penny and her team (and indeed this is the second major project we have carried out with JC over the last few years. Many thanks to everyone at that company.”

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Posted 6 years ago

“I have dealt with other mortgage brokers in the past, but nothing like the quality of service I received from James and Katie.”

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Posted 6 years ago

“Very capable, knowledgeable and professional People. My adviser kept trying until a lender accepted in principle and made offer”

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Posted 6 years ago

“Jordan and Molly have helped us in anyway they could. Always there if we needed anything and very quick to respond. They have answered any question we have asked and have always kept us in the picture. Couldn't of asked anything else. Thank you. I would recommend John Charcol to anyone especially if Jordan and Molly are helping.”

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Posted 6 years ago

“This is the second time I have used a John Charcol broker and again I was very pleased with the service. Mandeep Rai provided us with excellent advice on the best deal and ensured the process was as smooth as possible.”

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Posted 6 years ago

“Outstanding Service. As first time Buyers we were particularly nervous but this was all put to rest by our Broker. He walked us through the entire process to give us a level of understanding that was void of all jargon surrounding the huge financial commitment Mortgages demand. He met all deadlines he set for us regarding legal documentation being sent out or telephones to be made. John Charcoal will be our first point of call for any future dealings our Mortgage requires. Our Broker was a gentleman by the name of Hailey Kow and he was professional, honest and polite. I extend a great thanks for all services provided by John Charcol.”

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Posted 6 years ago

“Sergio and Sophia were a pleasure to deal with. Always keeping me up to date with my mortgages progress. Thank you Stevie”

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Posted 6 years ago

“They were brilliant - can’t thank Stephen enough, he was great!”

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Posted 6 years ago

“Everyone involved was excellent from Harris in obtaining the mortgage to Iain and a real shout out for Ann who helped move the transaction to a quicker completion and managed to manage the lawyers concerned who were a bit tardy. Being a lawyer myself I was really struck at how good the service delivery was , indeed it surpassed my expectations. I will recommend John Charcol in the future, it is rare to get a team of people in different offices where their is no weak link. Indeed the service was seamless,. Also the mortgage I obtained was one other brokers said was not possible. So they really do have the products available which others may not have.”

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Posted 6 years ago

“I will never use the mortgage department of John Charcol again. I asked when taking out a re mortgage to pay the fee to the third party up front, it was added on to the mortgage and it is not the first time it has happened. I have not had great response to my complaint and in the end had to sort out with an added charge. I will never recommend John Charcol and will in fact discourage people from using them. I am going to seek advice from the financial ombudsman as being ignored is not professional, but it is the best way to hope that someone is going to give up on the complaint.”

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Posted 6 years ago

Hi David, We are very sorry to hear that you have been left disappointed with the service you have experienced with John Charcol. We appreciate you taking the time to leave us feedback and we will use it to prevent this from happening again. Sarah Best our Head of Sales and Quality will be in touch with you later today to discuss this further. Many thanks, Katherine Sellwood Senior Marketing Executive

Posted 6 years ago

“Reena and her colleagues kept us informed of the progress of our application throughout the process even letting us know when there would be no updates for a few days. This really takes out any worry and stress from the whole business of applying for a mortgage. We were never left wondering what was happening. The people we dealt with were helpful and professional but also very friendly and human.”

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Posted 6 years ago

“Very efficient handling of case and extremely well managed by Michael Williams”

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Posted 6 years ago

“Great experience with John Charcol both as first time buyer and arranging remortgage. My advisor Matt Daly has been outstanding, taking care of every detail with such professionalism and never too busy to answer questions. Very much recommend John Charcol for finding the best deals and for the peace of mind.”

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Posted 6 years ago

“Sarah Norman at John Charcol has been our go to broker for everything mortgage related over the past 5 years. Sarah and her colleagues have always been incredibly helpful and friendly, the overall service provided has been excellent. I have already highly recommend them to friends and family.”

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Posted 6 years ago

“excellent. Ajay always went above and beyond”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,770 reviews