John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,767 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,767 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always heard that John Charcol is a highly professional independent broker. Having just organised a remortgage through them I can verify this. The service has been excellent from start to finish and I would recommend them to anyone wishing to get good mortgage advice. I initially had dealings with a Mortgage Adviser Mandeep who expertly navigated the mortgage market available to me - finding me an appropriate lender without fuss and then my account was passed on to an excellent Client Relationship Manager called Molly who kept me informed throughout the process via email and phone. Her helpful manner, positive attitude and customer relationship skills are excellent. If only all customer-facing organisations had a Molly - the world would be a better place! Well done to a great team.”

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Posted 6 years ago

“Despite quite restrictive search criteria Steve managed to find me a great deal. Very good service.”

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Posted 6 years ago

“Jc makes the difficult easy and the impossible possible Even during the most difficult buying chain JC was the voice of reason, assurance and common sense You can absolutely rely on them Awesome Absolutely Awesome We are now in a home we never dreamed we could be in!”

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Posted 6 years ago

“Really great service and very informative employees - Emma Bell was my mortgage adviser and I highly recommend her. She went above and beyond her call of duty throughout the application process and offer stage, and was on hand to answer any questions I had following the receipt of my offer.”

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Posted 6 years ago

“Steve Prior (at John Charcol ) is a very helpful, efficient and clever chap. Fantastic !”

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Posted 6 years ago

“It was a pleasure to work with them and will do again. Thanks”

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Posted 6 years ago

“Excellent Service from Paula Willock and Kayleigh Lewis. Amazing Ladies who knew what they were doing and very professional and helped me through the process of arranging my mortgage even when I am Self- Employed and other organisations had declined me an offer. Paula was very competent and knew exactly what she was doing and what was required and Kayleigh kept me informed of the process. I cannot thank you both enough. I am an extremely happy customer and I will always recommend you in the future. Thank you for helping me and my family move into our dream home. Excellent Service.”

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Posted 6 years ago

“Excellent experience using John Charcol. Andrew Bennet managed to get me a niche mortgage, he spent a lot of time on this, unfortunately the property was down valued. Next property went through without a hitch. Thank you to Andrew and Cristian who are a highly professional team.”

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Posted 6 years ago

“Excellent Service from Jess and Marina for a remortgage , helpful and ontop of evething from start to finish. John Charcok helped me get my first mortgage and 33 years later they have helped me with my last . I cannot thank then enough .”

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Posted 6 years ago

“Precise, helpful and efficient. Good value for money.”

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Posted 6 years ago

“Excellent service from Iain Rossi and Steve Molina. They found me a fantastic product which halved by monthly payments and have been patient and persistent through the whole process. John Charcoal is deffinalty worth the fee!”

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Posted 6 years ago

“Once again superb work from Penny Mathers and her team. Always following up, always on top of it and ensured the remortgage went through. In addition the product selection was excellent.”

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Posted 6 years ago

“Very professional and customer-focused. Would definitely use John Charcol again.”

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Posted 6 years ago

“A+++++++++++++ Superb, top service, everything went quickly and efficiently.”

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Posted 6 years ago

“Michael Williams did a brilliant job navigating the application process for me on a very complicated mortgage transaction, and I would highly recommend him and his support team.”

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Posted 6 years ago

“Not having taken out a mortgage for some 40 years, much has changed and the credit appraisals today are infinitely more stringent. My wife and I, both in our 70s, owe a great debt to Randeep Sodhi who steered us through the intricacies of raising a mortgage at our age and in the current climate. Randeep has been the epitome of a professional advisor who genuinely looks after the client’s interest first and foremost throughout the process, informative, great attention to detail, excellent personal contacts throughout the lending community and a natural commitment to service. After an initial hiccup caused by problems within the initial lender’s credit department, Randeep managed to accelerate the process to meet our commitment to a deadline within 5 weeks. Our solicitors, the FX brokers, the estate agents, the seller and their agents have nothing but praise for his professionalism, speed and commitment. Randeep’s direct telephone number is 0207 933 9797”

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Posted 6 years ago

“So thankful to Andrew Tuck and Katie Paterson who helped me secure my mortgage on my first home. There help and support was invaluable i could not recommend them enough!”

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Posted 6 years ago

“Many thanks to James Sloan for arranging my insurance. James was really helpful and friendly and made it all stress free for me. Thanks James, I'm really pleased with how everything went.”

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Posted 6 years ago

“Excellent customer service and offer from Eric and Fiona. Efficient and friendly.”

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Posted 6 years ago

“Jordan and Tom at John Charcol have been so efficient the whole way through me securing my new home. They found the best Mortgage for me. Totally recommend using them.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,767 reviews