John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,767 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,767 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must say I can't thank Marina DaLomba and Jack Tutton for doing such a professional job on my remortgage. I would totally recommend this company in saying that I can't say I'd say the same for the Solicitor we used.”

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Posted 6 years ago

“Incredible service - in a world of online forms and off-shore call centers having someone to deal with directly - face to face is fantastic. Great service, very knowledgeable and friendly too.”

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Posted 6 years ago

“Randeep always provides a first class service. He is quick to understand our needs and then works hard to obtain the best product for us, keeping us updated throughout the process. Many thanks once again.”

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Posted 6 years ago

“Excellent service, and above all communication made the difference”

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Posted 6 years ago

“Amazing! From my first call with Tiara through to completion of the mortgage she and Hayley have been fantastic. Tiara immediately understood my requirements but with very few positives to work with and against all odds found a lender willing to look at providing a 2nd charge mortgage. It was only through the tenacity, perseverance and persuasion skills of Tiara and Hayley in dealing with the lender that the loan was able to complete. I have never felt that anyone has fought my corner as much, and these ladies have truly been life savers! I would thoroughly recommend them and cannot say thank you enough!”

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Posted 6 years ago

“Andrew Tuck and Katie Paterson have been simply brilliant. We needed to re-mortgage quickly as we were about to transfer onto the SVR. The whole process took less than a month and was totally hassle free. Worth every penny.”

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Posted 6 years ago

“We have used John Charcol previously and yet again we were given outstanding customer service by Jonathan Smith. Our situation was especially complicated this time as we are living overseas. Using his relationships and extensive market knowledge, Jonathan was able to find us the perfect mortgage solution which we could not have sourced ourselves. As a result, we were able to purchase our new home. A service worth every penny and totally stress free! We can't thank you enough.”

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Posted 6 years ago

“I highly recommend Steven Prior at John Charcol. This is the second time he has helped me find a mortgage and navigate the way to completion (which was a lot more complex this time round as we're now living abroad). Always prompt in responding and explains things so well. A huge thank you to Steven for all your help!”

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Posted 6 years ago

“Great service and just so reliable Pravin made sure everything ran smoothly Will recommend to all”

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Posted 6 years ago

“Magicians . Mark was able to come with a plan so we could keep our current house and buy another . Which I thought was impossible. Side note I had bad credit”

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Posted 6 years ago

“I have been very impressed with the efficient service provided by Scott Barron at John Charcol. Scott's obvious experience and attention to detail reassure me that my case has been concluded competently. I will not hesitate to recommend John Charcol in the future.”

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Posted 6 years ago

“Mark Nicholls and Scott Hodder made our remortgage smooth and trouble free with efficient handling of any queries and regular updates. Many thanks to you both.”

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Posted 6 years ago

“Jonathan Alvarez Herrera was a very personable, helpful and knowledgeable mortgage advisor. Very good customer service and managed to help us save money.”

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Posted 6 years ago

“Excellent service,I would like recommend. Thanks”

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Posted 6 years ago

“It Was Very Helpful And Make Sure On Time.”

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Posted 6 years ago

“Massive thanks to Sarah and Ann for getting our mortgage sorted in such an efficient manner. Professional throughout the whole process and as first time buyers really helped us to navigate the house buying process - would definitely recommend and hope to use again :)”

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Posted 6 years ago

“They kept us informed ever step of the way, never made me feel silly with any questions I had. I have used John charcoal before and I will Defo use you again”

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Posted 6 years ago

“Great prompt and attentive service, meeting our mortgage needs efficiently.”

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Posted 6 years ago

“Early last September, Erin Hine and Hayley Sydes responded within in an instant to a mortgage enquiry from me. "This should be very straight forward" Erin said and indicated that we could have it all sown up in, ooh, under four weeks. Little did the pair know the number of hurdles and obstacles that would be put in their way to delay and frustrate them in closing the deal. But diligently, calmly and resolutely, the couple soldiered on in the face of client inefficiency, prevarication and indecision - exacerbated by a very obstinate accountant. Eventually, all finally relented and in a way no one ever thought possible, suddenly the whole thing came together in a matter of moments and voila the deal was done. Erin and Hayley were a joy to deal with, ever positive and polite, they never let the endless delays get the better of them. They are a credit to John Charcol and it was my great privilege to have them looking after me, as without them, I'd be no further forward than I was six months ago. Thank you Erin and Hayley!”

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Posted 6 years ago

“This is the 4th time I have used John Charcol and they gave a great service again. They are always very knowledgable and give excellent advice. I would not hesitate to recommend them.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,767 reviews