John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,188 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,188 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been delighted with the service and expertise of JC. This should have been a relatively straightforward transaction but, large due to problems with third parties, the process became extended for more than would have been expected. The staff at JC were diligent in their attempts to expedite matters. The only reason I have, with some reservations, have suggested four rather than five stars, is that it took a little while for matters to get going at the start when communications were not as frequent as I thought necessary.”

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Posted 5 years ago

“They got me a decent mortgage over 5 years at 1.91% on a 1 owner plus 1 referee backed mortgage so good job Norbert and Lauren”

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Posted 5 years ago

“Steve Prior always does a thorough and efficient job of finding the best deals and then executing them with the minimum of fuss!! Delighted with the Buy2Let renewal which has saved me loads per month on the previous deal.”

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Posted 5 years ago

“I couldn't have asked for any more given the circumstances. I started my remortgage process just before lockdown. Scott found another suitable product quickly when the one I appled for got pulled, the office also helped by posting solicitors docs to me when I couldn't print as working from home. Overall very easy to deal with, highly recommended.”

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Posted 5 years ago

“Good options offered aligned to requirements; courteous and proactive service. Regular updates and preparedness to take responsibility to make things happen. Completion achieved seamlessly and efficiently. Overall excellent quality of service - recommended.”

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Posted 5 years ago

“Delighted with the support provided by Charlotte and Maisie for John Charcol. They identified a really competitive product which fulfilled our requirements and managed the process to a successful conclusion. I would strongly recommend John Charcol based on our experience.”

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Posted 5 years ago

“Excellent customer service, seamless experience. Would recommend to anyone looking for an efficient service.”

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Posted 5 years ago

“We've used John Charcol for several years as we know we're going to receive great advice delivered in a timely fashion. Sener always goes above and beyond to ensure we get the best deal possible. Really couldn't fault the service. Thank you.”

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Posted 5 years ago

“Mark Nicholls is absolutely top drawer. Have worked with him on a couple of mortgage/re-mortgages and have been always very pleased with his service, professionalism and client focus.”

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Posted 5 years ago

“Excellent advice throughout and very reliable. It was a long journey to getting our flat but I always felt very satisfied with the advice given and the speed of response. I always felt Bruce went the extra mile and given it was a 2 year process and rates changed, I knew Bruce was constantly getting the best rate for us. There is nothing better than being able to trust your adviser especially with lots of other variables in the process and I can’t thank him and John Charcol enough for the excellent advice and treatment throughout the process.”

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Posted 5 years ago

“Your service was excellent quick and helpful I really appreciated your service. Thank you”

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Posted 5 years ago

“The customer service is above and beyond the were so helpful and made everything so easy”

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Posted 5 years ago

“We had excellent service from John Charcol. Because of our age and particular requirements our mortgage needs weren’t simple but Jake and Cristian and colleagues couldn’t have been more helpful and persistent in finding the right solution for us and, just as important, making sure we understood all the details. Very impressive.”

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Posted 5 years ago

“Extremely friendly, Quick results. Highly recommend.”

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Posted 5 years ago

“Charlotte and the team were excellent, and helped to secure the product we wanted, as this was not a straightforward remortgage. I would highly recommend John Charcoal.”

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Posted 5 years ago

“The team were excellent in guiding us through the process, offering advice and sharing their expertise to navigate a house sale through the current unprecedented situation. Priced very reasonably and would not hesitate to recommend.”

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Posted 5 years ago

“Samantha Walker provided excellent advice and was incredibly helpful in helping me to choose the right product for my needs. She took great care and always answered all the queries I had in a professional, friendly and patient manner. It was a pleasure dealing with her and I can greatly recommend her to any future customers! Christiane”

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Posted 5 years ago

“Good analysis of what the best options were for me and persistence in the face of terrible service from the lenders legal providers to get this across the line.”

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Posted 5 years ago

“I used John Charcol when purchasing my current home, then initially switched to another broker for my remortgage before quickly realising the error of my ways and switching back to John Charcol! A great, reliable service, you can rest assured you are in safe hands with John Charcol. The remortgage was completed quickly and smoothly, which is particularly commendable given the current circumstances.”

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Posted 5 years ago

“I used John Charcol when first purchasing my current house, then initially switched to another broker for my remortgage before quickly realising my error and coming back to John Charcol! A great, reliable service, you can rest assured you are in safe hands. All went smoothly and quickly, which is particularly commendable given the current circumstances.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 3,188 reviews