John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,767 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,767 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the best brocker ever I met. Special Garry Eastwood & Riza Jerusalem. Many thanks to get me remortgage how much I need.”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“The dilligence from mortgage offer to completion in chasing solicitors/estate angents was second to none. They kept the process moving and incredibly smooth. Couldn't recommend highly enough.”

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Posted 6 years ago

“Helpful, courteous, professional, and quick. No hesitation in recommending them.”

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Posted 6 years ago

“From start to finish the JC Case holders were cheerful, amenable, super helpful, super positive, honest, genuine and professional. The staff I interacted with were a pleasure to deal with. Throughout the whole process they constantly kept me informed, updated, and ‘in the loop’. They made what can be a frustrating bureaucratic process as smooth and painless as possible. At every turn they did their best to advocate for me and fight for me with the lender. Additionally when my patience was stretched by the lenders consistent detailed requests, they remained positive, creative, and with a problem-solving approach, throughout, with excellent communication and people skills; always letting me know what was happening and why, and in the nicest possible ways. I always felt strongly that they had my best interests at heart and wanted me to be succesful in securing the best financial product to meet my needs. The staff who handled my case were a credit to themselves, John Charcol, and to their Financial Services industry, and I cant thank them enough, and recommend them enough; they were superb.”

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Posted 6 years ago

“Easy to deal with. Pleasant staff, got the remortgage arranged quickly and without fuss. Happy with the deal they found for us. No hesitation in recommending them to friends. Thanks to Charlotte and Iain the advisers.”

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Posted 6 years ago

“Hi Christan Absolutely happy with your personal care for remortgage task undertaken by you. have no hesitation in recommending John Charcol to my Family and friends.”

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Posted 6 years ago

“Just wanted to thank both Molly and Mandeep for all their hard work through out the process. Excellent service and comunication from both Mandeep and Molly. It has been a great pleasure working with them. Couldn't recommend enough to clients.”

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Posted 6 years ago

“John Charcol could not have been more helpful in supporting us to buy our dream house in Cornwall. We had a complex case, and working with Joanne Irwin was a pleasure. She was efficient, comprehensive and found us a great mortgage. But it didn’t stop there, throughout the whole process herself and her colleague Marina DaLomba were helping to move things along and help sort out any issues that did arise. Buying a house is not an easy task but I could not recommend John Charcol, and particularly Joanne Irwin more, to make it a lot easier.”

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Posted 6 years ago

“This mortgage would not have been possible with the JC team. They listened to and understood the individual circumstances (which presented a notable challenge) and delivered an amazing result. Perseverance and dedication were outstanding. Thank you!”

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Posted 6 years ago

“Excellent service from both Sarah & Talwasa would recommend highly”

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Posted 6 years ago

“Continued updates on progress and advice on procedures very clear”

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Posted 6 years ago

“Excellant service from this company, especially Christian Lupu and Joshua Oliphant. Everuthing is done via telephone and secure email, great for if you live a busy life!”

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Posted 6 years ago

“Randeep Sodhi, who dealt with my mortgage, was absolutely great. Very attentive and accommodating and found me a great deal. I do not hestitate to recommend Randeep Sodhi and also Amanda Allum (who was also very helpful in chasing up the solicitors) at John Charcol.”

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Posted 6 years ago

“Excellent service. Very informative and efficient.”

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Posted 6 years ago

“From the first appointment, my mortgage consultant Jessica Childs made the whole process easy. She worked extremely hard to get me a great mortgage, and when my changing financial circumstances complicated the whole thing, she was really resourceful in finding other options. I would definitely come back to John Charcol if I ever needed a mortgage again, and hope that Jessica was still working for the company.”

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Posted 6 years ago

“I have used John Charcol several times as they are so efficient and are able to access attractive rates. This time was no disappointment. I would thoroughly recommend them.”

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Posted 6 years ago

“Hailey really knows the market and the availability products. Won’t go anywhere else for mortgage needs. Thanks again”

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Posted 6 years ago

“Extremely impressed. Randeep was very proactive, attentive, accessible, professional. Complex situation handled very smoothly. As an expat, it can be challenging to find the right expertise, I feel compelled to go back to John Charcol as a first choice for all my needs.”

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Posted 6 years ago

“The staff we have encountered at John Charcol (on two occasions, eight years apart) have been polite, knowledgeable, helpful and patient. Both the initial mortgage consultant (Nicole in our most recent case) and the client relationship manager (Scott) were exemplary. We would certainly recommend John Charcol wholeheartedly - they took (most of) the stress out of sorting a mortgage and kept us well informed from start to completion. Top marks!”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,767 reviews