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John Charcol Reviews

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The transaction of remortgaging my property started with lots of energy. However, it lost momentum and took over half a year to go through.”

Helpful Report

(Southampton) - Posted 9 years ago

Dear Christine, we received your application on 3rd September and we obtained an Offer from the lender 6 weeks after that date, having reviewed how our team managed your application I am happy with how your adviser and case handler worked your application. You instructed your own solicitors, I can only assume you are as frustrated as we are with that firm as they are certainly difficult to deal with! We look forward to helping you again in the future as and when you need us.

Posted 9 years ago

“Professional service accurate efficient and polite. Happy to work out of normal hours to support me in finding the correct and best deal. Updates regular throughout the whole process making a normally stressful exercise a walk in the park Recommend 100%”

Helpful Report

(Southampton) - Posted 9 years ago

Your review is exactly the level we're trying to achieve for every customer! Thanks for using us

Posted 9 years ago

“I found simply finance brilliant dealing with our remortgage, i cannot thank Hayley enough for her hard work she was fantastic”

Helpful Report

(Southampton) - Posted 9 years ago

Thanks! We've passed on your thanks to Hayley, she certainly is a hard worker :)

Posted 9 years ago

“I found the service very good at a very difficult time, the service was friendly ,professional and personal to my and my family needs, I can only hope my investment performs as well.”

Helpful Report

(Southampton) - Posted 9 years ago

“Dave Cornford organised two mortgages for us, he was quick and efficient. I would defiantly use him again.”

Helpful Report

(Southampton) - Posted 9 years ago

Thanks for the positive review we really appreciate it - I'm sure you'd agree Dave knows exactly how to look after landlords mortgages!

Posted 9 years ago

“We had a very hard time with other problems going on around us and took a while to get all this sorted, Simon Walklin-Knight and Helen Butler went above and beyond to put our minds at rest, they kept us informed at all times and I think if it wasn't for there positivity we would have given up. I would like to thank everyone that was involved in our case and let you know I would highly recommend your service to friends and family. KIndest regards Lucy & John Haines”

Helpful Report

(Southampton) - Posted 9 years ago

What a lovely review, thank you! Life's hard enough without having to stress about the mortgage process - glad we did our bit. All the best!

Posted 9 years ago

“Dealt with clarity,respect and above all very professional. ..highly recommended from myself”

Helpful Report

Posted 9 years ago

“Really great service and good communication all way through process first class also Tom and mat are a assist to you company.”

Helpful Report

Posted 9 years ago

“Amazing service and amazing staff. Have really helped me get on top.”

Helpful Report

Posted 9 years ago

“Very prompt, professional service by all who were involved in the process, right from Tim who organised the mortgage, your compliance staff and Helen who followed up and kept me informed of progress. A firm I would definitely recommend to others.”

Helpful Report

Posted 9 years ago

“A very professional team who dealt with our request efficiently, a team to be proud of and deserving of recognition for there hard work.”

Helpful Report

Posted 9 years ago

“Very efficient service and I felt as thought I was informed and involved all the way through proceedings.”

Helpful Report

Posted 9 years ago

“This is the second time we have come to Simply Finance for mortgage services. Dave found us exceptional deals on both occasions and fully understood our brief. Tom was excellent in keeping us up to date in the progress of our application and was extremely patient answering the many queries we had.”

Helpful Report

Posted 9 years ago

“Very efficient service and I felt as thought I was informed and involved all the way through proceedings.”

Helpful Report

Posted 9 years ago

“Simply Finance are a great company to deal with. The staff are helpful, proactive and reliable, which is especially important during mortgage applications. Excellent service, thank you.”

Helpful Report

Posted 9 years ago

Thanks Kiran, we really appreciate the superb review. More importantly, congratulations on the recent birth of your twins!

Posted 9 years ago

“Sound advise on mortgage opportunities available to us allowed us to buy a property to suit our needs.”

Helpful Report

Posted 9 years ago

“Have see Simply Finance way back in the past and recently, very professional , will call you when they say they will. Found the process quick and easy once past lenders red tape. Would recommend them”

Helpful Report

Posted 9 years ago

“Great service from Simply Finance! Jordan was excellent. She listened to our requirement and then found us a product that we hadn't managed to find for ourselves. She even went beyond this and suggested an alternative way for us to meet our requirement altogether. We would definitely use Simply Finance again and would happily recommend them to our friends.”

Helpful Report

Posted 9 years ago

“Open and honest, and genuinely interested in helping you find that product that suits your need. And they keep you updated and supported through out the process. Great job!”

Helpful Report

Posted 9 years ago

“Simply Finance were diligent, accurate and professional at every level. I look forward to using them again for any possible future mortgage business.”

Helpful Report

Posted 9 years ago

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John Charcol is rated 4.9 based on 2,775 reviews