John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt friendly service”

Helpful Report

(Southampton) - Posted 9 years ago

“Very proactive and helpful, always pleasant and friendly communications. Use of convenient ways to contact e.g. texts for quick updates, e-mails for more weighty matters. Mostly took the pain out of filling in forms. There were a couple of times where better knowledge of the requirements would have reduced my workload and the overall time taken or where data already gathered could have been used rather than needing to provide it again.”

Helpful Report

(Southampton) - Posted 9 years ago

“Excellent customer service from Penny and Megan. Prompt responses and diligent in finding the best mortgage for me.”

Helpful Report

(London) - Posted 9 years ago

“-Speedy response to emails -friendly and easy to talk to -helpful and answered all questions and concerned -10/10 service”

Helpful Report

(Southampton) - Posted 9 years ago

“Brilliant customer service”

Helpful Report

(Southampton) - Posted 9 years ago

“Fast communication was key - my mails were responded to almost immediately keeping me up to date on the progress of the remortgage.”

Helpful Report

(Southampton) - Posted 9 years ago

“We got the mortgage applied for at great rate???? Ps jordon needs a pay rise and finished at 5.00pm and no she did not pay us to say that) just very good at her job!”

Helpful Report

(Southampton) - Posted 9 years ago

“Great team, did what they said they would do, on time.”

Helpful Report

(Southampton) - Posted 9 years ago

“Riza and Alex from John Charcol sorted out a pretty complex re-mortgage on a buy-to-let property with minimal fuss after a previous broker had failed to arrange a mortgage. I was impressed with the information flow & professional advice: but most importantly their ability to drive the mortgage through to completion quickly.”

Helpful Report

(Southampton) - Posted 9 years ago

“Always chasing things up to keep everything moving fab job”

Helpful Report

(Southampton) - Posted 9 years ago

“We recently renewed our mortgage with Randeep at John Charcol following our original engagement with John Charcol five years previous. As ever the experience was a positive & informed one. We will be using Randeep and John Charcol again in the future. Excellent customer relations.”

Helpful Report

(London) - Posted 9 years ago

“You know your stuff”

Helpful Report

(Southampton) - Posted 9 years ago

“Excellent service from Day 1.....professional, business like & friendly. I dealt with Matt Gibson & Helen Butler - both were first class.”

Helpful Report

(Southampton) - Posted 9 years ago

“Excellent service all round..matt started it off by talking me through different mortgage offers.once i decided on the mortgage i wanted Riza then took over and dealt with everything brilliantly.she was always keeping me upto date with what was going on between the solicitors and the bank which was very much appreciated..brilliant service !!!!”

Helpful Report

(Southampton) - Posted 9 years ago

“Excellent service with very helpful and well informed advisors very well recomended”

Helpful Report

(Southampton) - Posted 9 years ago

“An efficient and thorough service.”

Helpful Report

(London) - Posted 9 years ago

“Matthew Daly was excellent and nothing was too much trouble for him - everything went very smoothly. Would definitely use John Charcoal again.”

Helpful Report

(London) - Posted 9 years ago

“The team were friendly and efficient.”

Helpful Report

(Southampton) - Posted 9 years ago

“Tailor mAde”

Helpful Report

(Southampton) - Posted 9 years ago

“I approached John Charcol on the basis of their established reputation and was very impressed with the manner in which Jyotin dealt with my case. He took the time to establish my requirements and delivered exactly what was required in a very professional and timely fashion. I have been very satisfied with the outcome, and wouldn't hesitate to recommend John Charcol and Jyotin in particular.”

Helpful Report

(London) - Posted 9 years ago

John Charcol is rated 4.9 based on 3,002 reviews