John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,109 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,109 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the service to be so quick and professional. This isn't my first mortgage, far from it, but I don't think i would use anyone else now. They gave me regular updates and were such good value for money. I wouldnt hesitate to recommend them to friends and family either.”

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Posted 8 years ago

“very help people - Matt Gibson and Hayley - they were great at getting information from the Mortgage provider and also the solicitor. I had utmost faith in them to sort out some of the tricky challenges we experienced!”

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Posted 8 years ago

“John Charcol found us a great mortgage deal quickly and effeciently. The team got us through the process at a tremendous pace and kept us informed at every stage via text, email or phone. Great deal, great service. Thanks again.”

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Posted 8 years ago

“Took a very long time to process and a lot of chasing on our part.”

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Posted 8 years ago

“Efficient customer service. Prompt responses. Regular updates.”

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Posted 8 years ago

“Excellent level of service from start to finish. I was kept informed every step of the way and John Charcol did exactly what they said they would. The advisors were exceptionally courteous and friendly making the process simple and straightforward.”

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Posted 8 years ago

“Couldn't fault anything. Celeste and Mia have been fantastic. A big thank”

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Posted 8 years ago

“Excellent communication”

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Posted 8 years ago

“I approached John Charcol to search for mortgage options my adviser Jessica Childs helped enormously. She was professional and incredibly efficient from the very start. During the process she went above and beyond standards I've encountered before and lwould highly recommend her service to any prospective clients. Very positive experience indeed , Thankyou for all your efforts.”

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Posted 8 years ago

“Claire Chattey was fantastic and helped me from start to end.”

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Posted 8 years ago

“Very prompt and responsive service to find us the best mortgage for our needs.”

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Posted 8 years ago

“This is the 3rd time I have used this company, on all 3 occasions I dealt with Nahid Hussain. He was very professional and took the time to get to know me. The processing was done on the most recent case by Helen Butler who also went above and beyond to make sure the case got dealt with as quickly as possible. The approval took quite some time but this was due to the lender not John Charcol, Nahid and Helen made sure that any questions were dealt with as quickly as possible.”

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Posted 8 years ago

“Excellent service both from my mortgage adviser and the admin support. Responsive and proactive. I would recommend to all.”

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Posted 8 years ago

“Very happy with the service,very professional Would definitely use again if needed????????”

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Posted 8 years ago

“The regular visits from my mortgage advisor, Celeste, were great and very informative and helpful.”

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Posted 8 years ago

“All the staff have been extremely helpful..”

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Posted 8 years ago

“I found Steve Prior to be calm, efficient and extremely helpful at all times. Any stalling along the way he gave his full attention to and moved everything along smoothly and as if it were no trouble on his part. I couldn't have asked for a more professional mortgage broker or a better service.”

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Posted 8 years ago

“Very efficient, very courteous, always helpful...a pleasure to do business with”

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Posted 8 years ago

“They kept us well informed throughout the entire process.”

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Posted 8 years ago

“Stephen Brown whom was my Mortgage Broker took a very through approach in assessing the complexities of my case and thus delivered a very professional and speedy service. Communication with the John Charcol team was very straightforward and they always made themselves available to respond to any queries or clarification I needed. I would not hesitate in recommending anyone wishing to obtain a successful mortgage offer in a relatively short period of time.”

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Posted 8 years ago

John Charcol is rated 4.9 based on 3,109 reviews