John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,775 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,775 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Having used them to arrange four separate mortgages, I am confident that they have found the most competitive market product available each time. The level of customer service is first class, prompt and it is clear that they know their client base very well.”

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(London) - Posted 8 years ago

“Through their attention to detail, persistance and determination to find the best solution, whilst being very personable.”

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(London) - Posted 8 years ago

“Can't fault John Charcoal staff - but the conveyancing companies of their lenders are useless.”

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(Southampton) - Posted 8 years ago

“Great Service I would use them again”

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(London) - Posted 8 years ago

“Excellent service from you. Had a not straight forward situation which I knew was not going to be simple as it might be and when first offer was turned down a second offer was immediately found. Many thanks for your help.”

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(Southampton) - Posted 8 years ago

“All very good from providing information on products, answering any queries, and keeping customer updated on progress.”

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(Southampton) - Posted 8 years ago

“Would like a little better response to emails you send instead of having to make calls as well to find out how your case is going.”

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(Southampton) - Posted 8 years ago

“Vuk was a very helpful broker who was always available when needed. He kept us informed of everything that was going on and we felt that he made a process, that can be very stressful, as smooth as possible.”

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(London) - Posted 8 years ago

“A highly professional service, Jags Goraya was able to secure a highly competitive mortgage for us. As we're self employed business owners, Jags knew how to present our application so it was reviewed and approved. We were guided through every step and kept informed of the application at all times by Helen Butler. Many thanks to you both. I would definitely recommend John Charcol brokers.”

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(Southampton) - Posted 8 years ago

“Very good always kept in the picture very helpful with any questions.”

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(Southampton) - Posted 8 years ago

“Randeep Sodhi supported me throughout the process of my re-mortgage and has gotten me a fantastic rate for the next two years. It was lucky he did one last check of the markets before I committed as he managed to find a much lower rate - make sure your adviser does this. Thank you and I'll be back in 2yrs!”

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(London) - Posted 8 years ago

“John Charcol were very responsive and helped me to secure a mortgage on a much better rate than I was expecting”

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(London) - Posted 8 years ago

“Our consultant Pravin couldn't be more helpful, always very happy to help and achieved a great deal for our new house purchase. Would certainly use again.”

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(London) - Posted 8 years ago

“Professional, efficient service and very pleased with the smooth re-mortgaging on my 2 properties. Started the process with David King and Chelsea Stewart at John Charcoal in March and completed both without hiccup in June! They are knowledgable, helpful and friendly to deal with and would recommend David and Chelsea to anyone who requires help in their mortgage. Really pleased I used John Charcoal than another mortgage brokers as the results have been positive and stress free. Thank you to both David and Chelsea- keep up the good work! Ms H, London”

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(London) - Posted 8 years ago

“We thought that Jyotin (once again) did a superb job on our mortgage. He clearly set out the options from a range of mortgage providers across a broad cross-section of LTVs and fixed/floating terms, and progressed the application very quickly. We will certainly be coming back!”

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(London) - Posted 8 years ago

“Excellent service received from Pravin Varsani (Senior Mortgage & Protection Consultant) at John Charcol. Presented Pravin with a request that I needed to raise funds in excess of 150k to fund a second phase of a home building project. I needed an answer in principle at very short notice to keep the building project moving ahead as it neared completion of the first phase. I presented Pravin with the details of a BTL investment property that I was looking to release equity from to facilitate the borrowing. Pravin very cleverly structured a 2 part arrangement by firstly moving my existing BTL mortgage lender to a new provider and in doing so saving me £980 per month on mortgage repayments! The second part of the structure was to use the £980 monthly savings to put towards the second charge secured loan on the BTL property to raise the required funds required for phase 2 of the building project. All said and done I have more than achieved what I originally set out to in raising the required funds at a very low additional overall monthly cost. Thank you again to Pravin who clearly understands the detail involved in re-mortgaging to best deals in the market and in thereby creating viable opportunity to leverage.”

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(London) - Posted 8 years ago

“Very professional and attentive service - regular updates especially appreciated”

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(Southampton) - Posted 8 years ago

“I've been with Simply Finance now John Charcol for circa 8 years purely down to exceptional service, Simon Walkin-Knight, efficiency, knowledge and trust that they will always 'do what's right' by me. I wouldn't go anywhere else and would advise anyone to utilise their services.”

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(Southampton) - Posted 8 years ago

“Returning to the UK in 2014 after 20 years in Cyprus, and with little capital; my wife (60) and I (86) thought we had no hope of owning our own home again. The article in the Financial Section of The Sunday Times in November 2015, relating to the change of attitude to mortgages for the over 65's, changed our lives. On June 13th 2016, we move into our own bungalow, and without the help, perseverance and sheer determination of our broker, Tom Sandell, this would not be happening. Thank you; our praise could not be higher.”

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(London) - Posted 8 years ago

“Very friendly and professional throughout. Extremely thorough every step of the way. Would definitely recommend them to family and friends”

Helpful Report

(London) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,775 reviews