John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,768 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,768 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Very efficient attentive staff & would recommend to others Thank you”

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Posted 6 years ago

“Its a great company, guided me every step of the way, very attentive always kept me updated on how the remortgage was going - would recommend them especially to Bobbie & Mandeep - for a great service! Many Thanks! Paul”

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Posted 6 years ago

“Great service Great communication and feedback throughout whole transaction. Very efficient team. Highly recommended”

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Posted 6 years ago

“Excellent service as always! Thank you!”

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Posted 6 years ago

“Right at the last moment there was a shortfall in the mortgage of £2000 which meant my having to find that amount at very short notice. I complained and just keep getting offered a telephone conversation to discuss things when what I want is the official complaints procedure to make a WRITTEN complaint - not get fobbed off by some bland telephone conversation. At the moment I am busy at work but eventually I will get round to complaining to the financial ombudsman.”

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Posted 6 years ago

“Fiona Allan and Paula Willock were fantastic and went far above and beyond what could have been expected of them. Our application was an extremely difficult and unusual one and they couldn't have been more helpful and more persistent to help get it over the line when options were looking almost exhausted. Thoroughly recommend and will be using again.”

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Posted 6 years ago

“Always helpful professional and get results what more can you want”

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Posted 6 years ago

“Both Tom Allen and Emily Finch at John Charcoal were fantastic in helping me with my first home purchase and finding the best mortgage for me. They were very thorough and acted quickly and efficiently on matters and any queries I had. The overall process was seamless. Would highly recommend.”

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Posted 6 years ago

“helpful and professional”

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Posted 6 years ago

“Excellent customer service, very understanding and responsive to my particular needs (self-build mortgage). I have used John Charcol for 3 mortgages over the last 10 years as they continue to provide a first class service. They were very proactive throughout the mortgage progress, keeping me up to date with progress at regular intervals.”

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Posted 6 years ago

“We have used John Charcol twice to buy our first property and to remortgage. The service from James and Katie has been seamless and professional and we cannot thank them enough. We will defiantly use John Charcol again. Thankyou!”

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Posted 6 years ago

“This was the first time we used John Charcol to remortgage one of our buy to let properties, Scott and Marina were most helpful and kept us up to date with the transaction and was most patient when we hit a few hiccups but didn't give up and helped us through. We would gladly use them again.”

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Posted 6 years ago

“We've dealt with Charcol a lot in the past and always been very happy. It's been a while, and faces have changed, but glad to see the same personal and proactive approach is still there. Well done!”

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Posted 6 years ago

“Absolutely first rate , professional , reliable service from Daniel . Daniel kept us informed and up to date every step through our re-mortgage . We really couldn’t rate him highly enough . What an exceptional advisor Daniel really is. Would recommend 100per cent to anybody looking to mortgage or remortgage . Honest and reliable .”

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Posted 6 years ago

“Where do i begin. I am a first time buyer and I thought this whole process was going to be grueling and daunting. Step forward my guardian angel Michael Williams (Mortgage Broker) This delightful young man was my rock. He gave me sound advice from start to finish, his attention to detail was outstanding, his inter personal skills were immense. Regardless of how many times I asked the same stupid questions he always explained everything clearly and concisely and he got me the most amazing deal!”

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Posted 6 years ago

“Freindly helpful and efficient service. Easy to deal with.”

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Posted 6 years ago

“I was kept fully informed of what was happening. The staff were very friendly and helpful. Look forward to using John Charcol again when my current remortgage deal ends.”

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Posted 6 years ago

“Very helpful. Clear explanations and proactive.”

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Posted 6 years ago

“Received excellent advice and help with remortgaging our house, have used John charcol before and would use them again”

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Posted 6 years ago

“very happy with the whole team , professional and helpful at all times”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,768 reviews