John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,769 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,769 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the whole team , professional and helpful at all times”

Helpful Report

Posted 6 years ago

“Harris and Katie were very helpful in finding the best deal and managing the entire process - thanks!”

Helpful Report

Posted 6 years ago

“I have now arranged four mortgages through John Charcol and the last two were handled by Jessica Childs and Katy Swift. They were always quick to respond, very clear and helpful and totally efficient even in the face of some shoddy solicitors. Personally my experience means I wouldn't hesitate to use them again - they make a difficult complicated business so much easier. They get my vote. Big time.”

Helpful Report

Posted 6 years ago

“Sarita Varma has helped us re-arrange our mortgage on several occasions. She is helpful, professional and very pleasant to deal with. I always feel she tries her very best for us and has helped us navigate the not inconsiderable challenges we faced each time. Her knowledge of products on the market is extremely valuable. Thanks to Sarita we can not only pay much less for the next two years, but also she managed to extend the term of our BTL mortgage, thus reducing the stress of feeling we had to sell the property in a couple of years' time. Happy New Year indeed :)”

Helpful Report

Posted 6 years ago

“Harry at John Charcol helped find a suitable lender for my need when my own bank could not help. This is the second time I have used John Charcol and I will certainly look to them to arrange my next mortgage. Cristian helped make sure the transaction was completed promptly and efficiently.”

Helpful Report

Posted 6 years ago

“Fantastic service as always!”

Helpful Report

Posted 6 years ago

“thanks to christian lupu for all his help”

Helpful Report

Posted 6 years ago

“Great customer service and was kept informed throughout the whole process”

Helpful Report

Posted 6 years ago

“Very impressed with the service provided by Hailey Kow at John Charcol. Advice provided is accurate and helpful, response rates are extremely quick and never any need to chase up a reply. First class customer service by email/phone & written correspondence - would highly recommend.”

Helpful Report

Posted 6 years ago

“Bruce was very helpful in helping us buy our first home. All a new and scary process - but with his expert advice we felt comfortable in our decisions and are now happily in our new home!”

Helpful Report

Posted 6 years ago

“Randeep has throughout been accessible, willing to listen, and been absolutely attentive to my needs as the client. We have navigated a complex transaction with a very satisfactory result. Randeep would be by first recommendation to anyone looking for a mortgage.”

Helpful Report

Posted 6 years ago

“Excellent service from Sabbi and Molly at John Charcol. Can't thank them enough for their help. Very professional from start to finish and kept me informed every step of the way. Wouldn't hesitate to use their services again.”

Helpful Report

Posted 6 years ago

“Not the first time I have used John Charcol, but once again they found me the best deal and helped me get through with ease all if the paperwork. Emma was always there when I needed help.”

Helpful Report

Posted 6 years ago

“Sener Topal was, as always, first class, from start to finish. His service was prompt and efficient. He is a credit to John Charcol.”

Helpful Report

Posted 6 years ago

“Penny and Lucy have been excellent, very professional and communicative through out the whole process. Thank you!”

Helpful Report

Posted 6 years ago

“Always friendly helpful advice and very prompt service from all. I felt looked after from start to finish.”

Helpful Report

Posted 6 years ago

“I am very pleased with the services provided by John Charcoal which helped me arrange 3 mortgages already, for residential and BTL properties. They carefully select a suitable product and provide excellent communication during the process. Last time I tried to use an on-line broker to save on fees and as a result I wasted a lot of time, effort and got two offers rejected by lenders' underwriters. John Charcoal stepped in on my request, and managed to help most efficiently - I got my remortgage in the shortest span of time thus allowing me to avoid expensive SVR rates. If you value your time and want results with your mortgage application seek support from John Charcoal. You will win in the end.”

Helpful Report

Posted 6 years ago

“Incredibly friendly and helpful staff. Made my first home purchase nice and simple!”

Helpful Report

Posted 6 years ago

“As a freelancer I decided to use a broker to assist me with my mortgage application and thanks to the excellent service and professional approach the process and experience was very straightforward. Importantly the mortgage that I have just successfully completed thanks to John Charcol was highly competitive and ideal for my needs. I would like to thank Olga Raine and Tom Clifford for their efficient and attentive service throughout the process from application and throughout the conveyancing to completion. Their handling of the application process throughout has been exemplary. This is the second time I have used John Charcol in securing a mortgage and I would definitely seek their assistance again as needed.”

Helpful Report

Posted 6 years ago

“John Charcol were able to find me a mortgage that satisfied my needs very efficiently and then worked hard to ensure that the process through to completion was kept as short as possible.”

Helpful Report

Posted 6 years ago

John Charcol is rated 4.9 based on 2,769 reviews