John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,818 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,818 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to express my sincere gratitude for your exceptional support and guidance throughout my mortgage journey, Dipak. Your willingness to go the extra mile in finding suitable mortgage rates was truly remarkable, and I felt informed and empowered at every step. Your clear explanations and patient approach made navigating the complexities of the mortgage process so much easier. I especially appreciated your assistance in finding a suitable insurer, which gave me further peace of mind. Thanks to your expertise and dedication, Dipak. I will certainly recommend your services to anyone in need of a knowledgeable and trustworthy mortgage advisor.”

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Posted 3 months ago

“Great service, fast responses, gave me all the information I needed. Perfect!”

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Posted 3 months ago

“I would just like to say the standard of service I received from Shak was absolutely outstanding. She went through everything and made it so easy so I understood what my options were. I can honestly say I am extremely happy with Shak and would recommend anyone to go to John Charcol.”

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Posted 3 months ago

“Jenna provided an absolutely outstanding mortgage brokering service. She regularly checked in even though our purchase was delayed a few times, patiently talked through the various products and always responded very promptly. Would highly recommend.”

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Posted 3 months ago

“Fantastic service from Leigha. Very quick to respond to questions and provide updates throughout the mortgage process. Thank you for your help!”

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Posted 3 months ago

“We couldn’t be happier of the service we received from Louise in arranging our mortgage. Louise was very professional and responded to our queries in a timely manner. She found us a competitive product and took the time to make sure that we were getting the best rate throughout the buying process. We are very pleased with the outcome m.”

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Posted 3 months ago

“Very polite, friendly and professional.”

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Posted 3 months ago

“Shak was an absolute pleasure to work with from start to finish. She made what I was expecting to be a very stressful experience feel exciting – and this is coming from a super anxious first-time buyer! I’ll be returning to Shak for my remortgage when the time comes and have already recommended her to friends and family. I honestly can’t recommend her highly enough.”

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Posted 3 months ago

“I can’t thank Jenna enough for her incredible support in securing my mortgage! From start to finish, she made the entire process seamless and stress-free. She was always available to answer my questions, explained everything in a way that was easy to understand, and went above and beyond to find the best deal for me. Her professionalism, patience, and dedication truly stood out, and I couldn’t have asked for a better mortgage advisor. If you’re looking for someone who genuinely cares and will work tirelessly to get you the best outcome, Jenna is the one! Highly recommend!””

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Posted 3 months ago

“Richard Fowler, has been amazing helping me get my mortgage this is the 2nd time he has helped me with a mortgage and he is always there to answer questions, he is so easy to talk to and I would and do highly recommend him to people I know. Thank you again Richard for helping me get my mortgage you have made this stress free for me and been so helpful. Thank you again.”

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Posted 3 months ago

“Paul has been very helpful right from the start. He is extremely knowledgeable and patient with us as first time buyers. We would recommend him to anyone 😊”

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Posted 3 months ago

“We have been absolutely delighted with the service that we received from Gareth and all the Team at John Charcol. Our circumstances were quite difficult in terms of getting a Mortgage but John Charcol did exactly what it said on the tin! It was money well spent and we wouldn't hesitate to recommend them. Thank you so much, Gareth and the Team, you went above and beyond for us and our exacting circumstances!”

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Posted 3 months ago

“We had the absolute pleasure of working with Randeep as our mortgage advisor, and I honestly can't recommend him highly enough. I contacted him just a few weeks before the end of our whole life term on our mortgage – I was in a complete panic. My husband had recently changed jobs, and time was running out to repay the full mortgage. Randeep was nothing short of amazing. He found us an excellent deal and offered sound, clear advice that immediately put me at ease. I've always been quite wary of financial advisors, but Randeep completely changed my perspective. He was so calm, reassuring, and genuinely caring throughout the whole process. On top of that, we also have a buy-to-let property which he very kindly looked into as well – completely free of charge. He renegotiated the mortgage and managed to save us a further £300 a month! The whole process was smooth and stress-free; we barely had to lift a finger in terms of paperwork, and we ended up saving a significant amount of money. Randeep is a credit to his profession, and we feel incredibly lucky to have found him. If you're looking for someone trustworthy, knowledgeable, and genuinely invested in helping you, look no further. Highly, highly recommended!”

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Posted 3 months ago

“Thomas has been great! Very patient and knowledgeable - definitely will recommend to fellow first time buyers !”

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Posted 3 months ago

“I am so glad I chose John Charcol for my mortgage needs. Razzak dealt with my mortgage application with ease, he is amazing, full of knowledge and so kind and caring. He didn't only just get me the right mortgage, he went well above and beyond to get me the best deal and kept me updated throughout the process. Razzak is very understanding and gave me his upmost attention when I needed it most. John Charcol is an amazing mortgage broker who are affordable and professional. Hats off to Razzak for being so kind and knowledgeable and managed to get the best deals. I would give Razzak 10 stars if I could and I strongly recommend using John Charcol to apply for a mortgages without the stress.”

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Posted 3 months ago

“I've had the pleasure of working with Raza from John Charcol, and I can confidently say that the experience has been nothing short of exceptional. From the very beginning, Raza provided invaluable advice, guiding me through each step of the process. His expertise helped me make the most of my finances and maximize my investments effectively. I truly appreciate the smooth sailing throughout this journey, thanks to his dedicated support and insightful recommendations. 10/10 service will definitely recommend.”

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Posted 3 months ago

“Excellent service all round. Always friendly, clear, and transparent; working to get the best results they can for me.”

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Posted 3 months ago

“Expert knowledge and understanding of the market, combined with very prompt responses gave us an excellent outcome.”

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Posted 3 months ago

“The person who help with our mortgage (Mohammed Razzak) was very good and efficient. We have our re-mortgaging and changing provider done in less than 6 weeks. thank you”

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Posted 3 months ago

“I felt very comfortable and confident with the customer service I received. Whilst I was being taken through the various types of policies available, I felt able to ask questions without feeling intimidated. At the end of the consultation paperwork was forwarded also for me to go through and re hash what had been discussed. I thoroughly enjoyed my costumer service experience. Most importantly I didn’t feel rushed or forced into signing up for any of the policies. Thank you”

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Posted 3 months ago

John Charcol is rated 4.9 based on 2,818 reviews