John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,883 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,883 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had excellent experience dealing with John Charcol Limited for both my mortgage and protection cover. From the initial consultation, Brian demonstrated deep expertise and professionalism, providing clear and tailored advice based on my financial situation. On the protection side, David helped me select the most suitable plan from reputable providers. As a first-time buyer based outside the UK, I especially appreciated their guidance in helping me understand the process. I felt supported and well-informed throughout, and I would highly recommend them to anyone seeking reliable and comprehensive financial services.”

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Posted 2 weeks ago

“Sam was absolutely fantastic. Worked out the best deal for me , very professional and thorough.”

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Posted 3 weeks ago

“Nick was so lovely and easy to talk to anything I didn’t understand he went back over it and explained Nick made the process very easy and stress free 10/10 for me”

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Posted 3 weeks ago

“Great experience working with James, clear and straight forward process.”

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Posted 4 weeks ago

“Holly provided an excellent service, with very clear explanations and was extremely efficient. We would recommend her and John Charcol for clear independent advice.”

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Posted 4 weeks ago

“Very easy process, great communication and support from start to finish. I would use again.”

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Posted 4 weeks ago

“I cannot speak highly enough about John Charcol and Andrew Ireland in particular. I was remortgaging my flat and a lot of obstacles cropped up and Andrew truly kept me sane and kept things on course. He constantly had an eye on everything - including the bank and conveyancer side of things. Also - excellent communication! Highly recommended and I’m so glad I went with John Charcol (having considered quite a few brokers).”

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Posted 1 month ago

“John charcol has been very supportive and understanding my needs he has given me enough time . I can not thank him enough for his time given to me to sort my policy needs . Finally every thing has fallen in place for me and i have piece of mind know. Thanks again John for sorting me out”

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Posted 1 month ago

“I cannot recommend Heidi Hallett enough. She is by far the best broker I have ever met - proactive, attentive, goes above and beyond from start to finish, and is a genuinely lovely person to engage with. She is excellent at what she does and I look forward to reconnecting with her in the future”

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Posted 1 month ago

“Elliott was superb. Very generous and patient with his time. Kept looking for the best deals most suitable to our situation. Professional, competent and personable. Elliott was brilliant and to be recommended.”

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Posted 1 month ago

“Daniel has been amazing on helping us from start to finish, would highly recommend!”

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Posted 1 month ago

“James Clark helped me sort my income protection polices. He has been a pleasure to work with and was always available to answer any questions I had with regards to my policy and made the whole process stress free, which compared to my last experience with another company was 100 time better! James is a credit to the team, many thanks.”

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Posted 1 month ago

“Outstanding service working with Matt and Elliott honestly made buying my first home the most easiest experience I could have dealt with got a fantastic mortgage deal and fantastic life insurance and incompletion deals I would highly recommend and I am eternally grateful guys thank you so much !!”

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Posted 1 month ago

“Proactive searching original offer and then improving on it as new ones emerged during the process.”

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Posted 1 month ago

“Paul has been amazing. His deep KYC knowledge enables him to tailor solutions to our needs and provide exactly what will help us most. He is thorough, attentive, and takes great care of us. Throughout the journey, he offered the best advice to guide us in making the right decisions. Thank you, Paul, for being such an outstanding person.”

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Posted 1 month ago

“Excellent service from start to finish. I would like to single out for special praise, my broker, Karolina. She was proffessional, patient, personable and very knowledgable. She made what could have been an very stressful process, into an easy one. I will certainly be reccomending her in the future.”

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Posted 1 month ago

“From start to finish, the service was outstanding! Our mortgage adviser Gemma was incredibly knowledgeable, professional, and efficient, making the whole process smooth and stress-free. She took the time to explain every step clearly, answered all my questions with patience, and went above and beyond to find me the best deal. Communication was always prompt, and I felt supported throughout the entire journey. I couldn’t be happier with the outcome and wouldn’t hesitate to recommend her services to anyone looking for expert mortgage advice!”

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Posted 1 month ago

“Stephen Brown took time to understand our unique requirements and managed what turned out to be a complex remortgage process professionally. He was communicative and supportive throughout. An example of good customer service for which we are grateful.”

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Posted 1 month ago

“I have currently had the pleasure to work with Mark, James & Lily who are all a credit to the team. They are all down to earth and professional, they have made me feel at ease with any questions I have had, including over the phone or email. I would highly recommend, Thanks Guys :)”

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Posted 1 month ago

“My partner and I were first time buyers, and the help we have had from John Charcol has been second to none! Penny Ives has been a wonderful mortgage broker and helped secure us an offer we were happy with, giving us loads of support and updates throughout the process. David Donaghy, along with Lily Rechert have also helped us with income protection and life cover, and have also been great throughout, providing help and information whenever needed and helping us get the cover we need. Thanks again, and I would recommend John Charcol to anyone looking to buy a house!”

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Posted 1 month ago

John Charcol is rated 4.9 based on 2,883 reviews