John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,060 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,060 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been assisted by Michael Coman and Adam Etherington over the past couple of months. They have both been been extremely professional whilst remaining helpful, communicative and have made the process as easy as possible for us”

Helpful Report

Posted 3 months ago

“I was told I could never get a mortgage being self employed, Christopher is the best broker I’ve ever had and got me a mortgage allowing me to buy my dream home. Elliott was wonderful too with my life cover.”

Helpful Report

Posted 3 months ago

“Daniel Smith made this process extremely easy for us, whilst keeping everything nice & simple along the way”

Helpful Report

Posted 3 months ago

“David Donaghy was extremely helpful during our decision and purchase of insurance to accompany our house purchase. He was very informative and always willing to answer our many questions.”

Helpful Report

Posted 3 months ago

“We were assisted by Mohit Patel. He was very professional and provided the most competitive product we could ever get”

Helpful Report

Posted 3 months ago

“Quick and efficient service whilst giving you exactly what you wanted.”

Helpful Report

Posted 3 months ago

“Dan was excellent throughout the entire process. Put our minds at ease and helped with all concerns raised.”

Helpful Report

Posted 3 months ago

“Mohit provided exceptional service and took the time to understand my personal and financial needs. He tailored a bespoke insurance cover that gives me complete peace of mind. I truly appreciate his professionalism, transparency, and genuine care. I trust Mohit completely and recommend him without hesitation.”

Helpful Report

Posted 3 months ago

“Nick was amazing from start to finish. I wouldn’t hesitate to recommend him to anyone!”

Helpful Report

Posted 3 months ago

“Philip, Mohit & Katherine have been extremely helpful throughout my buying process as an expat buyer in the UK. I would thoroughly recommend.”

Helpful Report

Posted 4 months ago

“Excellent service all around - found us a great mortgage, life insurance and home insurance and supported us throughout the process. Special thanks to Sundeep, Alexa and Kathryn for all their help. We would definitely recommend John Charcol to anyone looking for mortgage advice.”

Helpful Report

Posted 4 months ago

“We wouldn't hesitate to recommend John Charcol for mortgage advice. The customer service was excellent from the first point of contact right through to completion. We feel that we got the very best deal available to us at the time as a result of our mortgage adviser, Shaahid's hard work and determination. An excellent service which we would definitely use again.”

Helpful Report

Posted 4 months ago

“Really great service, quick and efficient thank you Jyotin a pleasure working with you.”

Helpful Report

Posted 4 months ago

“I've had a positive experience working with John Charcol. Used their mortgage broker services alongside their Income Protection and Life Insurance services. They've been absolutely excellent in terms of being incredibly accessible, knowledgable and explaining things in a clear and transparent way (we are first time buyers so this really helped!)”

Helpful Report

Posted 4 months ago

“Lisa was very good and professional. She kept checking in to ensure everything was going well.”

Helpful Report

Posted 4 months ago

“Thankyou to all the team. Specially Nicholas for the help/ advice very friendly, good customer service. Mortgage broker Chris was also very helpfull & good customer service.”

Helpful Report

Posted 4 months ago

“Daniel was really good at explaining the different insurance options to me and taking me through the application process!”

Helpful Report

Posted 4 months ago

“Shak, our advisor, was truly brilliant. This was less than straightforward, as we had an EWS1 challenge (Google it...), and problems with solicitors merging practices and losing information, and a good few other minor things that cropped up. Shak was the steadying hand throughout, stepping in wherever she was needed, and took control of whatever situation came up. I have already passed her details to my friends and family.”

Helpful Report

Posted 4 months ago

“We can’t thank Shak at John Charcol enough for her incredible support throughout our house-buying journey. As first-time buyers with a few unusual circumstances, we had plenty of questions (and quite a few changes along the way!), but Shak handled everything with the patience of a saint. She went above and beyond to make sure we understood every step, kept us informed, and found solutions that really worked for us. Her professionalism, empathy, and calm guidance made what could have been a stressful process feel so much more manageable. We honestly couldn’t have done it without her and would wholeheartedly recommend Shak and John Charcol to anyone looking for a mortgage advisor who truly cares.”

Helpful Report

Posted 4 months ago

“We had a wonderful experience dealing with Shak Bhairon throughout our application. She kept us informed at every turn and found alternative options for us immediately when presented with a few hiccups. Thank you Shak and the team at John Charcol”

Helpful Report

Posted 4 months ago

John Charcol is rated 4.9 based on 3,060 reviews