John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,821 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,821 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expert knowledge and understanding of the market, combined with very prompt responses gave us an excellent outcome.”

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Posted 3 months ago

“The person who help with our mortgage (Mohammed Razzak) was very good and efficient. We have our re-mortgaging and changing provider done in less than 6 weeks. thank you”

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Posted 3 months ago

“I felt very comfortable and confident with the customer service I received. Whilst I was being taken through the various types of policies available, I felt able to ask questions without feeling intimidated. At the end of the consultation paperwork was forwarded also for me to go through and re hash what had been discussed. I thoroughly enjoyed my costumer service experience. Most importantly I didn’t feel rushed or forced into signing up for any of the policies. Thank you”

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Posted 3 months ago

“Lisa has been brilliant throughout the whole process. She has been very professional and personal, making herself available to talk on multiple platforms and replies very quickly. Could not recommend her and John Charcoal enough!”

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Posted 3 months ago

“Molly wilsden made re mortgaging feel like a light breeze on a hot day, refreshingly eager to help, explain, support and took the lead to get everything I needed to enable it went smoothly. I felt like I was talking to a friend about a topic I had lots of knowledge in because of the way she naturally makes you feel at ease and uses explanations I understand. I will be recommending Molly to anyone that will listen. She is amazing at her job and I am so grateful I had her help navigating all the variables to get the best deal for my situation (it was far from straightforward) . 10/10”

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Posted 3 months ago

“I had an exceptional experience with dealing with John Charcol and Lisa my Mortgage advisor. She is a highly skilled and a hands-on professional who guided me through every step of my mortgage application, securing the best possible deal. Her communication was transparent and prompt throughout the process, ensuring a smooth and stress-free experience. Highly Recommended !”

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Posted 3 months ago

“I couldn't recommend John Charcol enough, The service was excellent throughout the whole process of our mortgage and life insurance. Jenna & James, Thank you very much for everything you have done for us.”

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Posted 3 months ago

“This is our second time using John Charcol and we were looking to renew after reaching the end of term with our existing provider. From the first call with Shaun Boyle, we felt really comfortable. He listened to our requirements and offered some great advice and then got to work finding us the best possible deal. Quite quickly, he found us a new deal where we would save close to £300 per month. He submitted the application for us whilst on holiday, which really is going above and beyond! We were then allocated our awesome Account Manager, Zerena Taylor, who managed the comms with our new lender and Solicitor, keeping us updated brilliantly throughout. We would highly recommend Shaun and Zerena and will certainly be using them again in a few years when we need to negotiate our next mortgage.”

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Posted 3 months ago

“I worked with Shaahid Quinn in 2021 to purchase a flat in the UK as an expat in the US. He made the process seamless, even accommodating the time difference. Recently, he helped me remortgage the property with the same expertise and efficiency. His guidance makes complex processes easy, and I look forward to working with him again.”

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Posted 3 months ago

“Great customer customer service throughout the process Paul always gave good valuable advice and was also available to talk on the phone should there be any problrms to answer. Will recommend John Charcol to others”

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Posted 3 months ago

“Great customer service, very efficient and worked to get us solutions and not just pocket a commission.”

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Posted 3 months ago

“Great professional and honest advice. Very approachable, responsive and efficient.”

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Posted 4 months ago

“I highly recommend, Stephen Brown customer service has been fantastic, he is very professional and really on top of things. I have been using Stephen for years now, he seeks out the best options for my mortgages, keeps on top of when the fixed rates are up, which has saved me a lot of money. He also sorted out my life insurance which I very grateful for.”

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Posted 4 months ago

“Had an incredible experience with Randeep Sodhi from John Charcol who looked after us exceptionally well. We had a complex case which Randeep quickly understood and he sourced us a very competitive mortgage product that suited our needs. Turnaround was exceptionally quick, which really set Randeep apart from other brokers that I have used from other firms.”

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Posted 4 months ago

“I would highly recommend using John Charcol for your mortgage. Thomas Hale was incredibly helpful and managed to secure me a mortgage - he was very consultative throughout and also kept me updated at all times.”

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Posted 4 months ago

“Stephen Brown as an absolute star and made the whole process of re-mortgaging our buy to let property a joy - despite the best efforts of the solicitor to make it a nightmare! Patient and happy to spend time explaining things. Would highly recommend.”

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Posted 4 months ago

“Stephen has helped me rearrange my interest only mortgage and also reduced the charges by nearly a hundred pounds . Over the last seven years or so I have found him always generous with his time and always more than helpful, always going the extra mile and really caring in his help and advice. Always really concerned and friendly. From my experience I really cannot recommend him enough and I never write reviews! Irene Phipps”

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Posted 4 months ago

“John Charcol is a very professional mortgage broker. They remain focused on execution and getting things done as quickly and smoothly as possible. Louise is a star!”

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Posted 4 months ago

“Very professional service”

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Posted 4 months ago

“very happy with the service I got from Shaahid.”

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Posted 4 months ago

John Charcol is rated 4.9 based on 2,821 reviews