John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,053 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,053 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot say enough good things about John Charcol! I chose them after doing an online search for mortgage brokers who could assist people moving back to the UK after living overseas. Georgijs found us a great mortgage. Not just an okay considering we had just moved back after a lengthy stint abroad mortgage, but a great mortgage, full stop. He was very responsive to questions, and Zerena on his team checked in with us regularly throughout the process. They aren't just going through the motions of doing a job; they are providing a service, and it's a fantastic one! I would most definitely use this firm again and would highly recommend them to others.”

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Posted 2 months ago

“John Charcol has been extremely helpful whilst setting up our remortgage and insurances. All the people we have met, Elliott Nixon, Ryan Goodal, Jenny Burvil, Steve Baker and Oliver Driscoll have all been friendly, professional and efficient. We strongly recommend John Charcol!”

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Posted 2 months ago

“I can’t recommend Lisa highly enough as a mortgage advisor. From the very beginning, she took the time to fully understand my situation and explained everything clearly and honestly. Not only did she secure a great mortgage deal for me, but her protection advice was just as thorough and reassuring, making sure I was properly covered and giving me real peace of mind. What really set Lisa apart was how she helped me when another adviser had told me I wouldn’t be able to get a mortgage unless I was prepared to pay a very high interest rate. Lisa quickly showed that this simply wasn’t the case. She looked after everything with care and expertise and found a solution that worked far better than I had been led to believe was possible. Throughout the process, Lisa was supportive, professional, and always available to answer questions. I genuinely felt she had my best interests at heart, and I wouldn’t hesitate to recommend her to anyone looking for both excellent mortgage advice and comprehensive protection guidance.”

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Posted 2 months ago

“Lisa has been exceptional from start to finish. Throughout the whole process she was always there to answer any of my questions or concerns. Purchasing a property is extremely stressful however having her on the end of the phone put me straight at ease. I can’t recommend her enough. Thank you so much!”

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Posted 2 months ago

“We recently sought guidance to improve our financial standing after securing a loan for home renovations. We are grateful to Sam Curtis and Hollie Yeates for their exceptional advice on identifying the most suitable mortgage options. Their service was highly efficient, and we received consistent updates on the progress of our application. We wholeheartedly recommend their services and intend to utilise them again when our mortgage is due for renewal.”

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Posted 2 months ago

“Adam was very helpful and kind. He took the time to explain everything clearly to us and answered all of our questions. We really appreciate all his help and would highly recommend him.”

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Posted 2 months ago

“The John Charcol the staff is very friendly and supportive.”

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Posted 2 months ago

“Louise has been absolutely brilliant throughout the process. She goes above and beyond to help and is genuinely brilliant at what she does. We are so grateful for her help and would highly recommend John Charcol, we cannot fault them”

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Posted 2 months ago

“Katie and Mike were both extremely patient, kind, and helpful. Ps. Hope you had a good birthday Tom”

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Posted 2 months ago

“Samm was friendly, incredibly helpful and supportive. She explained everything in detail and outlined our options clearly. I would definitely recommend to others.”

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Posted 2 months ago

“Ezra our Mortgage Advisor and his associates gave us excellent advice and found us as a Taylor made deal (where other mortgage companies had failed), along with an excellent percentage rate! Ezra kept to his word and always did/contact/send exactly what he promised which was extremely comforting and I think it’s a a good reflection on the whole company ethos. What impressed us further with the deal that Ezra found for us, was it was clearly the best option for us, even though it meant that we would pay less commission to set it up. Graham and Suzanne”

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Posted 2 months ago

“Samm was immensely helpful throughout the process and incredibly patient with us when we had to keep rearranging calls, such a. Nice personality. Karolina was equally as insightful, patient and helpful during our interactions and dealings with John Charcoal, what a team! Nothing ever felt like a hassle and I felt in safe hands, everything felt very taken care of. Thank you to you all, a very strong team of friendly and knowledgeable individuals!”

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Posted 2 months ago

“Nice and easy to talk to. Very helpful and friendly. Thank you James.”

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Posted 2 months ago

“Daniel made the mortgage protection review process simple and stress free. He explained everything clearly and made the whole process easy to understand. Would highly recommend.”

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Posted 2 months ago

“Thank you to Samm for making the process so accessible and helping us with finding suitable cover. Your flexibility and approachability was appreciated. Thank you again”

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Posted 2 months ago

“I was extremely pleased with the service I received throughout my residential remortgage process from Randeep. Despite the complexity of my case, the support I received was consistently professional, patient, and reassuring. I felt well-guided at every stage and really appreciated the clear communication and commitment to meeting the deadline. Thanks to their persistence and expertise, I successfully secured my mortgage offer on time. I’m very grateful for all the help and would highly recommend their service.”

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Posted 2 months ago

“Excellent customer service by Mohit, Randip and the team.”

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Posted 2 months ago

“Jess and Alex have been outstanding—this is the second time they’ve handled my mortgage, and once again they delivered exceptional service. They’re knowledgeable, reliable, and always go the extra mile. Truly the best”

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Posted 2 months ago

“My experience of John Charcol has been so positive. A really friendly and comprehensive service and I felt supported and fully informed all the way through. Athavan was always so helpful and the guidance and support given has been invaluable. He was more than happy to go the extra mile and made my experience of getting my mortgage sorted far less nerve wracking than it would have otherwise been. Thanks for all the help!”

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Posted 2 months ago

“Samm was caring in every detail. From the very first conversation she made everything feel easy and clear. She took her time, explained every step in a way I could understand, and checked in regularly to make sure I was comfortable with the process. What stood out most was her patience and the genuine effort she put into getting the right outcome for me. Nothing felt rushed or transactional. I felt supported the whole way through. If you want someone who truly looks after you, Samm is the one. Highly recommend.”

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Posted 2 months ago

John Charcol is rated 4.9 based on 3,053 reviews