John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,154 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,154 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Raza Akhtar was absolutely amazing! He handled our remortgage with great professionalism, keeping us up to date every step of the way! He answered all our queries / questions with detailed explanations. His dedication was greatly appreciated and I believe he’s a great asset to John Charcol.”

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Posted 1 month ago

“We had the pleasure of working with Daniel Smith as our protection advisor and overall had a good experience, that we would recommend. Great customer service regarding flexibility of meetings, often outside of standard working hours which is most appreciated. Of note, some teething issues around carrying over previous information gathered from previous protection advisors, however, quickly rectified. Overall, good value for money that we would recommend and use again. Thank you for your service!”

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Posted 1 month ago

“I highly recommend Raza for his brilliant service throughout my mortgage application. He was professional, knowledgeable, and always available to answer my questions, making the process clear and straightforward. Although achieving the loan was not simple, Raza’s dedication and persistence made it possible. He worked tirelessly to secure the right mortgage for me and kept me informed every step of the way. As part of the respected network John Charcol, Raza provided advice I could truly trust. Thanks to his expertise, what could have been a stressful experience was smooth and successful”

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Posted 1 month ago

“Samm is amazing and so helpful. I felt at ease discussing everything and she found great options for our insurances. This is the second time Samm has looked after us.”

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Posted 1 month ago

“Josh has been a fantastic help to us! Helping us with life and income protection cover. Super grateful for his help!”

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Posted 1 month ago

“Michael has been an absolute hero, this is our second mortgage he has supported us with, and I cannot fault his work. He is approachable, thorough and has secured us a great package. Thank you!”

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Posted 1 month ago

“James was so helpful setting up our policies, he was extremely thorough and covered everything we needed efficiently. We will of course be using his services going forward and would recommend him to others.”

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Posted 1 month ago

“Lisa is very helpful throughout our journey.. Very much appreciated.. Thank you so much for your help in every step of the way ☺️”

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Posted 1 month ago

“Nick was so helpful when setting up our life insurance, he took time to explain things, repeat when necessary and was very sensitive around the medical history section. Thank you so much Nick.”

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Posted 1 month ago

“Nick was so helpful when setting up our life insurance, he took time to explain things, repeat when necessary and was very sensitive around the medical history section. Thank you so much Nick.”

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Posted 1 month ago

“I definitely recommend John chrcol for the first time buyers the process was overwhelming.however Shaahid Quinn made it smooth and stress free.they provided support throughout process.Shaahid Quinn was very professional and knowledgeable highly recommended!””

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Posted 1 month ago

“Fantastic service from John Charcol for all my mortgage and insurance needs. Great advice, friendly and knowledgeable advisors Thank you James and Mark”

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Posted 1 month ago

“James was fantastic in helping us find the best life cover for our circumstances and took the time to answer additional queries, fitting appointments around our schedule. Thank you so much.”

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Posted 1 month ago

“John Charcol provided a range of services for me and each person I interacted with was extremely helpful. They guided me through each process and stage with expertise and politeness.”

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Posted 1 month ago

“Firstly, I apologise for the delay in leaving this review — I moved in April 2025 and it has been a very busy time settling in! I cannot recommend John Charcoal Mortgage Broker highly enough. From the very beginning, Gemma Clarke was absolutely fantastic. She was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process. She explained everything clearly, kept me fully informed, and made what could have been a stressful experience feel smooth and manageable. I always felt reassured and confident that I was in the very best hands. On completion, Alexa West was equally outstanding. She ensured everything was finalised seamlessly and kept communication consistent and clear right through to the end. Her efficiency, organisation, and attention to detail made the final stages completely stress-free. The teamwork, professionalism, and genuine care shown throughout the whole process truly stood out. I am so grateful for all of the support provided and wouldn’t hesitate to recommend John Charcoal Mortgage Broker to anyone looking for exceptional service from start to finish. I also look forward to hearing back from Gemma regarding my remortgaging — I wouldn’t go anywhere else! Thank you again for all of your hard work. — Katherine Hope”

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Posted 1 month ago

“I really appreciate everything Paul did for me”

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Posted 1 month ago

“I have recently remortgaged and i could not fault the service i received, the support and the reassurance given to make this whole process easier. I will definitely be using them again.”

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Posted 1 month ago

“ABSOLUTELY AMAZING! James has honestly made the process from start to finish so easy going. Genuinely. I contact John Charcol after such a terrible and disheartening experience elsewhere and I couldn’t believe the instant feeling of positivity and honesty. I had my mortgage offer within 2 weeks. Couldn’t be happier, especially as a first time buyer and buying on my own! Thank-you James and Hollie!”

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Posted 1 month ago

“Great service, Thomas Bridle sorted out the insurance, whom was very helpful in the process.”

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Posted 1 month ago

“I would highly recommend Nicholas Teff for anyone looking for clear, honest, and professional advice on protection policies. From the beginning, he took the time to understand my personal and financial situation properly, including some complexities around international income, and explained everything in a way that was straightforward and easy to understand. He was patient, thorough, and always available to answer questions without making anything feel rushed or pressured. What stood out most was how carefully he structured the cover to match my mortgage and income needs, making sure I understood the reasoning behind each recommendation. It’s rare to find someone who combines technical knowledge with such a calm and reassuring approach. I felt fully informed and confident in every decision. I’m very grateful for his guidance and wouldn’t hesitate to recommend him to others.”

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Posted 1 month ago

John Charcol is rated 4.9 based on 3,154 reviews