John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,172 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 3,172 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently worked with James Clark at John Charcol, who did a fantastic job tailoring life cover and income protection to my specific needs. As a first-time buyer, I especially appreciated him recommending that we set everything up in a trust, a crucial step I wouldn't have thought of on my own. James provided expert, proactive advice that gave me total peace of mind, and I highly recommend his services.”

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Posted 1 month ago

“I was assisted by Adam. He was excellent throughout the process. His communication was clear and straightforward, and he was very transparent when presenting the different quotes and policy details. He took the time to explain the cover properly so I could understand exactly what I was considering, without any pressure. I also appreciated how patient he was while I took time to think through the options. He was very helpful when comparing the policies he sourced with quotes I had obtained myself, which gave me confidence that I was making an informed decision. Overall, a very professional and supportive experience. I’d happily recommend Adam to anyone looking for clear advice and a thorough approach to insurance.”

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Posted 1 month ago

“Such a great people, so helpful, and professional. Definitely recommend them.”

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Posted 1 month ago

“John Charcoal consistently offer excellent customer service. They go above and beyond”

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Posted 1 month ago

“I have used John Charcol multiple times for my mortgage and insurance needs. Lauren has always made things stress free and straight forward for mortgage purposes, and Dan Smith has shown he has his clients needs at the heart of his insurance advice. I would strongly recommend both if you are looking for honest, stress free advice.”

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Posted 1 month ago

“Shaahid has been brilliant, once again, with our remortgage. We’ve been clients for the last 4 years and we’ve been so pleased with his advice, flexibility and hard work. Thank you.”

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Posted 1 month ago

“I recently used Edward Coombs as my mortgage adviser to purchase my first property and I couldn’t recommend him enough. Edward is friendly and professional. He took the time to explain everything in detail to ensure I had a thorough understanding of the process and the various steps. He was always on hand to answer questions and ensured the whole experience ran smoothly. I will absolutely be returning to Edward for all my mortgage needs in the future.”

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Posted 1 month ago

“I am happy with the recommendation provided in this protection policy plan it is clearly written and reflect the discussion that generates it. I would recommend the services of JOHN CHARCOL to friends who need the services provide by JOHN CHARCOL”

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Posted 1 month ago

“Excellent service, certainly recommend”

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Posted 1 month ago

“The remortgage of our property was made easy. A good rate was sourced and a great deal of time and effort was spent on our behalf speaking with our rather unhelpful and inaccurate solicitors. We’ve used John Charcol several times over the past 20 years always with the very best of service.”

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Posted 1 month ago

“Lauryn was so helpfull in this whole process makimg it seamless”

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Posted 1 month ago

“I had a great experience working with Edward Coombs as my mortgage adviser. He was really friendly and easy to talk to, which made the whole process feel a lot less overwhelming. Edward was always accessible whenever needed whether it was a quick question or a longer chat, he was happy to help. He took the time to explain everything clearly, without complicated acronyms, so I always understood what was happening and what my options were. Overall, Edward made the whole mortgage process smooth and straightforward, and I genuinely felt supported from start to finish. Would definitely recommend him to anyone looking for a helpful, approachable mortgage adviser.”

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Posted 1 month ago

“Sveta from J Charcol has been an absolute godsend helping me through (at times) a difficult re mortgage. I tried 2 companies before JC and they did nt come close to dealing with JC !! The calibre of staff at JC is exceptional especially Sveta Thanks so much we are very grateful.”

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Posted 1 month ago

“Very good service,friendly”

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Posted 2 months ago

“We had a great experience with James Clark as our protection advisor. He made the whole process of sorting out our insurance simple and stress-free, explaining everything clearly and making sure we had the right cover in place for our circumstances. We really appreciated his support and responsiveness throughout and wouldn’t hesitate to recommend him to others.”

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Posted 2 months ago

“Clear, open and honest, thorough and friendly. Great customer service, very knowledgeable, giving confidence in the outcome. Recommended A+++”

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Posted 2 months ago

“Mark helped me to port and increase my mortgage. Then Mohit helped me to arrange my life insurance. Both were very helpful and I would definitely use them again. 5 stars!!!”

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Posted 2 months ago

“Excellent customer service and professionalism from start to finish. I was lucky to be referred to Sveta and she truly went above and beyond. Everything was handled incredibly quickly and efficiently, making the whole process smooth and stress-free. Highly recommend!”

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Posted 2 months ago

“Raza Akhtar was absolutely amazing! He handled our remortgage with great professionalism, keeping us up to date every step of the way! He answered all our queries / questions with detailed explanations. His dedication was greatly appreciated and I believe he’s a great asset to John Charcol.”

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Posted 2 months ago

“We had the pleasure of working with Daniel Smith as our protection advisor and overall had a good experience, that we would recommend. Great customer service regarding flexibility of meetings, often outside of standard working hours which is most appreciated. Of note, some teething issues around carrying over previous information gathered from previous protection advisors, however, quickly rectified. Overall, good value for money that we would recommend and use again. Thank you for your service!”

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Posted 2 months ago

John Charcol is rated 4.9 based on 3,172 reviews