John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,887 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,887 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was referred to john charcol by a colleague who already used them. I therefore, testified the competency, mastering and the technical how how of the company. The team have shown mastering of their work. I recommend them.”

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Posted 2 months ago

“I have been using John Charcol for a while now and Louise Henderson has always been excellent, friendly, personable, helpful, reliable and responsive. This remortgage is the first time I have utilised the Protection Advisor part of the service. Thomas Birdle has helped me to find income protection and critical illness cover. I also have had a great experience with Thomas. He has guided me through the process and was clearly knowledgeable of the market. He uses a client centred approach and was meticulous in identifying my circumstances and needs to find the best plan for me.”

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Posted 2 months ago

“Shaun handled our remortgage of a buy to let property. He was excellent, polite and professional throughout. Shaun thoroughly qualified our needs at the outset, then identified a product and saw it through to approval. Shaun also regularly checked the market to ensure we were getting the right deal. From there, Chantelle then saw things through to completion. We would not hesitate to use John Charcol again and hope to be assigned to Shaun and Chantelle again. Great service. Thanks guys!”

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Posted 2 months ago

“James was very helpful and explained all our options clearly that we understood. This is the second time that we have used them. And thank you Kristy for all your help with the mortgage.”

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Posted 2 months ago

“Shaun and Chantelle were both fantastic - really detail-oriented and helped get my re-mortgage over the line despite various difficulties that cropped up. Thank you Shaun and Chantelle. I have recommended John Charcol to others and will continue to do so. Josie”

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Posted 2 months ago

“Great company, lovely people, brilliant results!!! They helped and guided us through the all process. Huge thanks to Sveta Kholi, Holy Grant, Emily Gould!!! Highly recommend!!!”

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Posted 2 months ago

“I had a very helpful set of conversations with James, he made me feel comfortable in a new experience for myself and provided me with all the information that I needed. Thank you.”

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Posted 2 months ago

“John charcoal have some wonderful friendly staff that go above and beyond to help ensuring you have all the information required”

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Posted 2 months ago

“John Charcol helped us through our mortgage and first flat purchase. Over the course of almost a year and one false start on our first offer, they consistently provided amazing service and help. Then for subsequent mortgage life insurance, they were extremely responsive and found suitable coverage after extensive hunting while others may not have been able to. I highly recommend John Charcol for help with mortgage and mortgage insurance. Great service and a genuine concern with extremely fair flat pricing.”

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Posted 2 months ago

“John Charcol has provided a great service. In particular, Shaahid Quinn and Louise Cheatle have been really wonderful in terms of customer service. They are both super friendly and helpful, conscientious in their approach and sorted things very quickly for us. Nothing was too much trouble for them and they were always happy to help.”

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Posted 2 months ago

“Listened and sought the right offer.”

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Posted 2 months ago

“Great company, have used mortgage advisor and their health insurance adviser fir our purchase and they have been brilliant! Keep up good work.”

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Posted 2 months ago

“Highly recommended as they have a great service. Thanks”

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Posted 2 months ago

“Paul was informative, incredibly patient and really consistent. I worked with other mortgage advisors before finding John Charcoal and Paul has by far been the best. You can tell when a person has a genuine passion for their work as it come across in the service they deliver. Very grateful for the effort you put in Paul. I would absolutely recommend!”

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Posted 2 months ago

“John Charcol has been absolutely brilliant in helping me and my partner purchase our first property. They have made the process of this easy and simple for us. I’d like to recommend Chris Moore and James Clark for this.”

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Posted 2 months ago

“David is an excellent mortgage advisor, he goes above and beyond with advice and his expertise and helped me through numerous changes of heart(!) This is my second time using him and I’ll definitely be using him in the future. He always makes the complicated process super easy for me. Thanks so much David!”

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Posted 2 months ago

“straightforward advice that was then acted upon in an efficient manner”

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Posted 2 months ago

“Paul Bailey was extremely helpful and diligent with us. We were looking for a remortgage as British expats so not an easy thing but he managed to find us a good deal in the end. Definitely a 5 stars service.”

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Posted 2 months ago

“Can't be more grateful to John Charcoal - really stuck to their guns and got me a great deal on a remortgage. Good communication throughout and I highly recommend them.”

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Posted 2 months ago

“I couldn’t have asked for better customer service, they made sure I was onboard with everything they was saying and helped me with any questions I had.”

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Posted 2 months ago

John Charcol is rated 4.9 based on 2,887 reviews