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John Charcol Reviews

4.9 Rating 2,341 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,341 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best ever keep the excellent service, l m one very happy client thank you John Charcol and staff. Special thanks to my Advisor Hazvi YOU are the best”

Posted 3 months ago

“John Charcol offered me a variety of options for my remortgage, and talked me through the different deals so that I felt I was making an informed choice of the product I finally chose. They worked with me and helped move the transaction along when it became a little slow at one point. I feel supported from start to finish in the process of a remortgage and fully recommend their services. Leigha has been a star.”

Posted 3 months ago

“Iain Pithers from John Charcol was extremely helpful and persevered to ensure I was successful through a very complex mortgage process as my property had many challenges that needed to be overcome. I would definitively recommend John Charcol if you are struggling with mortgage providers and seeking good advice from experts.”

Posted 3 months ago

“Alex Hart has once again gone above and beyond for me. As a self employed contractor in an unusual industry I really needed expert service. Alex has provided this . Finding me the right mortgage, staying on top of the fluctuations of the market to get the very best rate. Her communication is speedy and precise. I found Alex a pleasure to deal with.”

Posted 3 months ago

“My wife and I have been using David Pudney at John Charcoal for our last few mortgage applications. David has always been extremely helpful and explains all of the options available in an easy to understand way, with the lowest rates on offer. But with our latest mortgage application, David went above and beyond in obtaining a competitive mortgage for us as my wife had issues with her credit rating. I would highly recommend John Charcoal for your mortgage advice.”

Posted 3 months ago

“James gave fantastic advice. He was quick in responding to any queries and he put my mind at ease. Would recommend.”

Posted 3 months ago

“Samm has been absolutely brilliant. Really helpful and she went above and beyond when required and was very timely in responses”

Posted 3 months ago

“Great communication from Michael Williams, start to finish. Very supportive when my house purchase took a lot longer than anticipated. Will definitely come back in the future!”

Posted 3 months ago

“Thanks Hazvi Chimbetete for the excellent service you offered. I appreciate your level of professionalism and the depth of knowledge you possess on mortgage markets, this was really useful in getting our application right first time. Throughout the process until we got the mortgage offer , you were always on top of the situation with our application, navigating through some of the tricky and complex questions as first time buyers on skilled work visa.”

Posted 3 months ago

“I would like to commend the excellent service provided by Karol Wolosiak. I was a first time buyer, at age 66 - I thank Karol for his patience at various confusing times in the purchasing process. Also for sourcing a mortgage for me, despite rather unusual circumstances.”

Posted 3 months ago

“I had an amazing experience getting my mortgage through John Charcoal. I had discussion with Andrew Ireland who helped secure the mortgage, he also updated me with new rates as they improved. He was very helpful. Excellent service”

Posted 3 months ago

“amazing service from Micheal, went over and above required and was always timely in responses”

Posted 3 months ago

“Incredible remortgage process - Jade made it so easy for us. Thank you again!”

Posted 3 months ago

“Very responsive service from Gordon and Gemma. Everything happened smoothly. Professional and personable.”

Posted 3 months ago

“I was uncertain as to whether we should get a mortgage or a bridging loan in order to buy a house before we had sold our existing house. I searched on the internet and came across John Charcol - so glad we did contact them. Initially we were contacted by Patrick Collins who talked through our requirements and explored mortgage options. However, it became clear that we couldn't borrow a sufficient amount based on our income, so he suggested he put us in contact with a Bridging Finance expert in John Charcol - Harry Limburn. Harry was just as professional and evaluated our requirements and suggested two bridging finance companies, one of which has provided the necessary funds to purchase our new home. Once we were in the final stages of the loan process, we were supported by Lily Rechert, who liaised with the finance company and our conveyancing solicitor - holding our hands throughout. Throughout, the experience of using John Charcol and in particular Patrick, Harry and Lily, we were treated with respect (no hard selling), professionally advised and supported and we are delighted with the outcome. I superb company that I highly recommend and would certainly use again if I had a need.”

Posted 4 months ago

“After having several hassles with other mortgage brokers, Shaahid and Louise from John Charcol were amazing! The communication from start to finish was brilliant and they managed to get us a great deal considering the interest rates at the moment. They even managed to tweak the interest rate right before completion as it had gone down. After experiencing such disappointment from other brokers we will only be using John Charcol from now on. HIGHLY recommend.”

Posted 4 months ago

“Fast and efficient and very trustworthy service”

Posted 4 months ago

“We found John Charcol through an internet search and immediately we were very impressed compared to other brokers we had considered. Sarang was very helpful and made sure we understood what was required in order to secure our first home/mortgage. He was so helpful in explaining everything each step of the way, and was always very reassuring. We could always rely on him to answer the phone whenever we needed to speak, and keep us updated with everything that was happening. We were able to put an offer in on a dream property thanks to the speed and efficiency we experienced while working with him. Would thoroughly recommend to friends and family on future purchases.”

Posted 4 months ago

“As first time buyers we had no clue what we were doing but thanks to Andrew Ireland we managed to secure our first house/mortgage. We couldn't be happier with his services, he is very efficient in getting the right information to you and from you. Also, Andrew managed to get us a great rate on our mortgage & kept us updated with any changes. We found Andrew through recommendation and will definitely be recommending him and John Charcoal to friends & family! Very happy customers! Thanks again:)”

Posted 4 months ago

“very happy with their services. keep follow up through whole process. very speedy service as well.”

Posted 4 months ago

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John Charcol is rated 4.9 based on 2,341 reviews