John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,263 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,263 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a great team. Friendly, warm and professional. A pleasure to work with”

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Posted 3 months ago

“Randeep was very helpful and patient throughout my mortgage application. He worked very hard to sort out any issues we encountered, especially during the difficult times with my divorce. I would definitely pass his details to family and friends who need a mortgage in the future.”

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Posted 3 months ago

“5*! We dealt with leigha and she assisted us the whole way through, kept us in the loop because or solicitors were useless! Leigha was a god send! Thank you so much”

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Posted 3 months ago

“Thank you so much to Lisa Gilsenan and Hannah Stevens at John Charcol for the excellent work and support. It has not been an easy process they work hard, answerd every call and provided excellent advice. Thanks again to all the team at John Charcol”

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Posted 3 months ago

“Shaun and Fiona were absolutely brilliant! We had an initial conversation over the phone to discuss our situation and request and they helped build a plan that would suit our needs and offered different scenarios that we could discuss. One fantastic benefit is that as we were going through the process Shaun continued to check the market for any more competitive rates and we even managed to drop our mortgage rate down in the process. Definitely recommend and would use again. Thank you.”

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Posted 3 months ago

“Highly professional and efficient service”

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Posted 3 months ago

“Shaun and Chantelle were very professional, polite and consistent with keeping us updated throughout the process of our remortgage. We would highly recommend using them (and indeed have recommended to a colleague.”

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Posted 3 months ago

“Felt listened to and the insurance they found were perfectly tailored to our needs and budget. Polite, efficient and never salesly - highly recommend!”

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Posted 3 months ago

“Daniel was personable and informative and took me through the process with care and professionalism.”

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Posted 3 months ago

“Katherine and Shaun at John Charcol have been exceptional throughout the entire process. As part of John Charcol, their service has been consistently responsive, considerate, and calm in communication, which brought a real sense of ease to what can often be a stressful journey. This is the second time I’ve worked with them, and both experiences have been consistently excellent. Their professionalism and attention to detail stand out. Support from the wider team was also helpful throughout, contributing to a smooth overall experience. I would gladly work with them again and can’t recommend them enough. Thank you for making the process so smooth.”

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Posted 3 months ago

“Matthew Tyler was polite & very professional with good knowledge and a very helpful approach. I hope we will find the correct solution and feel confident Matthew will be a great help. Mr Phil Howlett.”

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Posted 3 months ago

“James Clarke helped us sort out our insurance. It was not a straightforward thing and nothing phased him. He definitely knows his stuff!! Great service, thank you James ☺️”

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Posted 4 months ago

“"Highly recommend Thomas Bridle at John Charcol! Thomas is a standout professional who helped me immensely with my insurance requirements. He is patient, expert in his field, and always available to answer questions. His advice was spot on and gave me great peace of mind during my property purchase. Thank you, Thomas, for your stellar service!"”

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Posted 4 months ago

“Samm helped me so much with the life insurance and critical care cover, it was made so easy and was a delight to talk on the phone to obtain the right deal and cover levels. Thank you!”

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Posted 4 months ago

“great service helpful and explained everything very well including price options josh was kind and helpful without any 'hard sell'”

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Posted 4 months ago

“Andrew was so helpful and explained everything at every stage. He was happy to answer any questions whenever they arose. I cannot thank him enough.”

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Posted 4 months ago

“We had the pleasure of dealing with Simon Moss for our remortgage. I can't recommend his service enough. He really was excellent, very clear and concise with all the information and talking through the different options and always happy to answer questions or talk things through. And was incredibly prompt to reply to any correspondence and proactive making sure everything went as quickly and smoothly as possible. What could have been a tricky remortgage went smoothly and very quickly. I would definitely recommend to any friends and family and will definitely be coming back in future.”

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Posted 4 months ago

“very professional very patient . would thoroughly recommend this company to anyone. This is the second mortgage they have sorted for me with no problems at all.”

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Posted 4 months ago

“James was very informative when working with me which made it easier to be able to choose the right cover for myself and my family.”

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Posted 4 months ago

“Stephen Brown was very helpful in referring me to Retirement solutions who found me a good equity release. As important, Stephen stayed in regular contact to check there were no problems”

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Posted 4 months ago

John Charcol is rated 4.9 based on 3,263 reviews