John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,767 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,767 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John Charcol helped me secure my mortgage for my first home two years' ago, and made the process very simple and clear for me. They've recently helped me renew my mortgage contract, ensuring I find the best rate for my circumstances. Would definitely recommend.”

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Posted 6 years ago

“Fantastic service from start to finish. I have used Charcol previously and will again if I need to. Thanks for a smooth transaction!”

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Posted 6 years ago

“Brilliant service from start to finish on remortgaging our property. Would highly recommend Jessica and her team.”

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Posted 6 years ago

“There is no one else I would ever work with apart from John Charcoal. Tom and Emily are fantastic! True experts!”

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Posted 6 years ago

“Charlotte and Molly were excellent in listening to what our needs were and secured a good deal for us with no complication. We are totally satisfied with their professional service and communication and we would highly recommend using John Charcol. Delighted.”

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Posted 6 years ago

“Excellent service and advise, recommend to all my clients and to others.”

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Posted 6 years ago

“Jo and Iain were really helpful with our remortgage. They provided great advice and were very knowledgeable. We would not hesitate to use John Charcoal again, and would recommend to others.”

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Posted 6 years ago

“Harry was great, worked hard to secure a great remortgage for us. Good advice and very knowledgeable”

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Posted 6 years ago

“Great communication from start to finish. I knew it would be difficult to secure a company director mortgage from the start but i am in my new house thanks to the hard work of the team many thanks again”

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Posted 6 years ago

“Very good service from Tiara and Katie”

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Posted 6 years ago

“I have used John Charcol three times now, and they are wonderful. Two of the cases have been unconventional and I know I could not have found mortgages by myself. However, they did. I really do appreciate what they did for us. Polite, friendly, and reassuring too.”

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Posted 6 years ago

“Great work by Hayley Sydes, Tiara Hardy and the team at John Charcol. Efficient, organised and a pleasure to work with. Thank you.”

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Posted 6 years ago

“Unbelievably professional and responsive. The most brilliant service.”

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Posted 6 years ago

“Swift, polite, honest, patient and genuine. Treated me like a valued customer.”

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Posted 6 years ago

“Always customer focused and tried to find the best way forward when there were issues on the way, very good, thanks.”

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Posted 6 years ago

“I instructed Penny Mathers at John Charcoal for my residential mortgage and she was absolutely brilliant. Very easily contactable, approachable and went above and beyond. I thoroughly recommend (and will recommend!)”

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Posted 6 years ago

“John Charcol has been introduced to myself by my MD for re-mortgaging application. I am very happy with the service I received and the efficiency of the team. Penny has been absolutely amazing and knowledgeable throughout out the process. Kayleigh has been absolutely helpful too. Thank you guys, really appreciate it.”

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Posted 6 years ago

“Sener Topal is a very professional, knowledgeable and helpful mortgage broker.”

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Posted 6 years ago

“Jessica Mottram was great kept me updated from start to finish will definitely use again”

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Posted 6 years ago

“The team at John Charcol did an incredible job who were Randeed Sodhi who was my first contact and then also Katie Paterson. Certain difficult factors were present but Randeep persevered to resolve it to the very end whilst Katie's invaluable assistant helped keep all parties involved in the loop. Their manner was professional with all aspects of the work from gathering all necessary documents to representing these to the bank. I will always be grateful for the team.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,767 reviews