Do not use- I called up to book in for a squirrel that was coming into my house. They quoted me £299 over the phone and could get someone out by the end of the day! Great I thought. A lovely man came and laid traps. He did tell me he asked for a bonus to come out after 7pm, which they agreed to apparently. Next day I realised they had taken £360 out of my account, when I questioned why it was more than I was quoted they said that was VAT. I told them to refund the £60, I was not informed about. My quote was £299 and I was not told that that was without VAT. A week later on the Friday the squirrels were still running around, I called the office to book in for Monday to get the traps moved and re baited. The man I spoke to booked me in for Monday morning. Great. ......Now over the weekend a dreadful smell in my sons room where a trap had been laid under the floorboard, but also still lots of noises from other squirrels. Monday morning no sign of the engineer, I call the office to find out I was not actually booked in!!! And there is no one in the area until Wednesday!! 1 of sick, 1 off on emergency leave another not in the area until Wednesday. Dreadful. They take your money with promises of same day appointments then they provide a shocking service once they have your cash! Do not use!!