“JPG were quick and efficient when dealing with my mole. Then a month later I was bribed with a temptation of a £10 return in order to give a good review. Even though I did give a good review I never received payment. Must stress though they done a good job.”
“I heartily agree with the criticisms of other reviewers. I wish I not called in this company in a panic - should have read the reviews. I wonder why I can only see favourable reviews on their website? I've spent a lot of money, still have a problem and am on my 5th day of wasting a whole day for a visit that's just been cancelled. The two stars are for the cheerful and friendly staff - it's the system at fault.”
“PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING
PLEASE DO NOT USE THIS COMPANY - ASTONISHINGLY APPALLING - to quote their last email to me, apparently, when it comes to using JG Pest Control, "these things can happen from time to time".
I have never written an online review in my life but I'm afraid my experience of this company is the worst I have ever had of any business and so I felt compelled to write something so that others don't have to experience the hugely unpleasant last few weeks I have had with JG Pest Control.
The original treatment they used actually made the pest problem worse. And they were by far the most expensive quote I obtained - I ended up having to use another company, who were far cheaper, much more professional, and really great to deal with throughout.
JG Pest Control on the other hand were the opposite - having made the problem worse they then failed to even show up for three separate appointments - and on each occasion I received no notice that they were not attending until after the arranged time and then received no follow-up apology from them - from my experience they appear to simply not care about customers, being much more focused on their own processes.
Their customer service is appalling and they refused to speak with me on the phone about the problem I had experienced with their service. They would only email. They have a 'computer says no' approach to dealing with customers unfortunately which, by the looks of my last email from them, starts right at the top of the organisation. An endemic cultural problem that every customer will probably end up experiencing one way or the other. Even the Directors of the business were, by all accounts, just not interested in me as a customer.
When I finally managed to speak to somebody there to explain quite how bad things had been, they didn't even take the time to call me back, but just sent me a dismissive email essentially saying 'the matter is concluded' from their point of view.
There are lots of credible alternatives to JG Pest Control and based on my experience, my incredibly strong advice is to never risk engaging with them unless you want to experience some atrocious customer service and a pest problem made even worse.
A shockingly bad experience unfortunately, from start to finish.”
“Excellent service quick and efficient arrived same day of first call. Text to say time of arrival. No mess no fuss. Reasonably priced, paid in installments over the 3 visits. Would recommend this company.”
“Utterly appalling company! DO NOT USE!
From start to finish, our experience with JG Pest Control has been shocking, so poor that in the end we were forced to cancel and go to another company.
Despite a series of failures to attend site, leaving us with a dangerous wasp infestation, JG Pest Control still insisted on charging us the full initial call-out fee of £100+VAT! This represents sheer greed and an absolute lack of customer focus!”
“First visit was fine, called them to treat a wasp issue no issues, afterwards. The problem however persisted, more wasps being seen in premises a week later. So called them a 2nd time, their advice was buy a tin of insecticide. Will never use this service ever again.”
“Literally the worst customer service I've experienced ever. It's impossible to ever get hold of anyone by phone or email, when you do they are so rude it's shocking. There's no one to even complain to, they are literally just after the money, save you money and give it to a smaller business who will actually provide a service”
“Speedy and efficient service. Nest in loft was made untenable to wasps. Many wasps flew away, we were advised that the remainder would leave as a swarm after dusk and that is what happened. The following days there were some isolated appearances of one or two wasps. Then no sign at all. All done in less than half a day.
Very efficient service, fair price .”
