“Hi JG pest control yes this I believe may be the second time I’ve posted one of these fee back reviews the original one must have got lost but ya anyway They done a great job the work was done taken to times but in the end very Satisfying no more Wasp thank and the guys was very polite thank you”
“I used JG Pest Control a few months ago to get rid of a wasps nest. It was very easy to use their website and I also spoke to the very helpful and friendly staff member.
They arrived on time got on with their work and advised us what to do over the next week. This information was very useful.
We called them out again about 5 days later as there were still a number of wasps around, as part of their service they come out a second time at no extra charge which is one of the reasons I chose JG. The second spraying did the job and we haven't had a problem since.
Their price was competitive and I will definitely call on them again should the need arise.”
“The pest control handler arrived promptly and was friendly and knowledgeable.
The work was carried out and there were no subsequent returns of the wasps.
Highly recommended service!”
“I contacted a few local pest control services. JG pest control were swift in reply and guaranteed a same day appointment.
After making an appointment and paying almost £200 in advance for the call out.
On inspection, I was told my neighbours tree was the issue and the swarm of wasps and hornets were attracted to, and feeding on the sap.
I was advised to buy "wasp pots" and solution to deal with the issue. This totalled to a further £30 and wasn't an instant cure. It left out garden unusable for the end of summer.
I contacted the company for a refund but was told by the operative that hardly ever happens as the call out had been attended.
I would recommend using a company that would inspect the situation before paying extortionate call out fees.”
“I have been extremely satisfied with JG Pest Control. I was visited on 3 occasions and everyone who came out was lovely, really helpful and answered all my questions. Also, they are very easy to contact and their customer service team is equally as helpful and friendly. I would not hesitate to recommend this company.”
“Very effective solutions, and their staffs are very kind and professional. But the only problem is their call center, when I try to call back, u will unfortunatelly wait 15-20 minutes on the phone to reach them.”
“Outstanding service - everyone I spoke to was very pleasant and helpful, they were able to advise on all questions I had. Would definitely be using this company again if needed!”
“Was given a 6hr window of arrival, heard nothing at all during that time, phoned up 5.5hrs into the window and was told he was still an hour away. When I asked for a refund got snarky attitude from the office and told 'absolutely not'. Appalling communications and service and they arent even here yet! DO NOT USE.”
“JG Pest control are excellent in helping customers achieve their goal. My house was invested with bedbugs for several months. Almost a year and they had the expertise to tackle it. Really they were fantastic with the knowledge of what to do to get rid of the pests. I would use them again in a heartbeat. Though I don't want any more bedbugs.”
“I had an absolutely awful experience with JG Pest Control and strongly advise others to avoid using them. There are plenty of reliable pest control companies out there so avoid JG and don’t get scammed like I did.
I paid over £350 for JG to remove rodents from my home. After the second visit, they told me I needed to hire a separate company to carry out a drain survey, even though their own website states that they provide this service – and this was one of the main reasons I chose them in the first place.
JG then refused to complete the third visit until I arranged and paid for the drain survey elsewhere, and they also declined to honour their guarantee when I asked for a refund. In the end, I was out of pocket by more than £350, and had to hire another company to actually solve the problem - which they did, for a much lower price.”
“This company is a disaster. They are not pest control, but PEST to your pocket.
I booked the Chemical spray to my house to treat the bedbugs after reading reviews that look fake now. I was told it will take couple of hours for their team to spay the my 4-bedroom house.
They booked me for 2 to6PM slot but suddenly a night before texted me that they will come at 10:00 next day. No-one visited till 11:00. They I called the office, and I was told, they will come between 2:00 to 6 only.
I had to reschedule all my jobs again.
Even I clearly mentioned while booking the job to give me call 30 min before coming but even after agreeing by sale manager Emily, no-one bothered to call, and the team member started knocking the door at 2:35.
JG Pest control disaster didn’t stop here.
As some family members were working from home, it took us some time to leave the house. We left the house at 3:00 PM. I was shocked to see the email I received from the JG Pest Control office at 3:21 stating treatment is done. I have a 4 double bedroom house, which I was told will take a couple of hours to do the job. I reached back home at 3:30 to check and noticed the technician had done nothing and just left after some time when I left the house.
I immediately called the JG Pest Control office and sent an email to them. They didn’t respond. As it was Friday, I had to wait till Monday morning to talk to someone. I called, and after a long discussion, I was connected to the sales manager, Emily. I complained about the issue I had, and she refused to acknowledge that there was any issue. She repeated, it will take a few days for bedbugs to completely disappear from the house. I told her their technician only spends 15 min the house, which she said it will take more than a couple of hours to do the spray in the house.
Next 5 days, I have been transferred to one department to another without any solution. Spoke to customer care Manager leigh. He kept asking for one or another proof of whatever I was saying rather than accepting the mistake. I sent all the videos and pics of bedbugs roaming around the beds in the house, but still, after over a week, neither a refund nor a solution is provided.
AOVID THEM- PATHETIC”
“Awful. 1st visit ok to install 2 rat control boxes. Then cancelled TWICE by no reply text 3pm of the two seperate days they should've come after me booking a day off work AVOID AVOID AVOID”
“Avoid this company because
Hired them for house moths - was told that there was a 6 month guarantee
Paid £2000 for heat treatment and was told near 100% success
Not so after 4 weeks again moths so came in for pesticide treatment
Two months later again moths. Contacted them again and told different things
- via email if > 4 months will have to pay again
- via phone if 3-4 months will have to pay again
It has been less than 4 months since initial treatment but they are refusing to come again unless I pay again”
“Avoid this company because
Hired them for house moths - was told that there was a 6 month guarantee
Paid £2000 for heat treatment and was told near 100% success
Not so after 4 weeks again moths so came in for pesticide treatment
Two months later again moths. Contacted them again and told different things
- via email if > 4 months will have to pay again
- via phone if 3-4 months will have to pay again
It has been less than 4 months since initial treatment but they are refusing to come again unless I pay again”
“I now realise I made a mistake choosing this company. Had never had to hire anyone for pest control before and just took it at face value. Well I paid £240 for wasp removal which didn't even work! I called for them to revisit which they refused as it hadn't been 2 weeks and then booked something in past the 2 week period which was cancelled at the last minute! Cut my losses and hired someone else. £80 job done. You live and learn.”
“Made promises they could not keep to get us to book. Took the total amount of £480 (to get rid of some mice) instead of just a deposit and then refused to refund the amount taken in error. Was difficult to get hold of anyone and office staff refuse to discuss the situation over the phone. Not a great service for the money paid and I certainly wouldn’t recommend this company.”
“Avoid this company at all costs.
We paid £1,680 for a bed bug heat treatment, even though the infestation was only in one room. They promised a 100% guarantee after just one heat treatment — what a lie. After the first visit, nothing changed: bed bugs were still crawling on the bed the very same night, and even sensitive equipment left in the room was unaffected, proving the protocol was not properly followed.
In April, they carried out a second heat treatment. For a short time the situation improved — the bugs were fewer, mostly nymphs and hatching eggs. At that stage the infestation could have been fully eliminated, but instead they stalled with endless excuses: sending traps, demanding photos, blaming “gaps in the wooden floor.” Months were wasted while the infestation persisted. We even hired workers to seal the floors, yet nothing changed. If this had been mentioned during the first inspection, the issue could have been resolved immediately.
Finally, they hid behind their so-called “guarantee” and offered only a quick chemical spray. But chemical treatment has never been effective: in a three-bedroom house, the entire job took just 30 minutes, and not a single dead bug was found afterwards. It was nothing more than a box-ticking exercise, not a real solution.
We trusted their reviews and their promises, but in reality it was a facade. Money wasted, stress caused, and the problem left exactly as it was.
Conclusion: ineffective treatments, meaningless guarantee, constant excuses. This company does not solve problems — it only takes people’s money.”
“Bad experience!!
We had a bed bug issue and having tried the chemical treatment without success, decided to do the heat treatment as providers essentially guarantee success. We selected JG Pest Control due to positive reviews on this site, even though they were materially more expensive than other quotes we received.
Our experience was disappointing, summarized with the following:
• Received an offer for rat/mice removal (from salesperson) in response to our initial request for bed bug heat treatment.
• Subsequently received the corrected offer, which was £1000 for one bedroom, but to have the guarantee be effective, you needed to have all rooms treated. The living room couldn’t be heat treated as it was open plan with the kitchen, unfortunately, I mistakenly understood the guarantee still applied as I had agreed to have the additional bedroom treated.
• The agreement was sent digitally but I was unable to read it when opened. I sent an email to the salesperson, after which I received a signed agreement (which I had not signed). I was becoming concerned at this point, but due to the positive reviews and situation we had with the bed bugs, decided to proceed.
• The appointment was made for 8am-9am, the technician arrived around 11am.
• The technician was courteous and professional, and certainly appeared knowledgeable, which provided reassurance.
• The technician sent a visit completion report which showed sign-off by me, even through I wasn’t in the apartment. When I again raised the fact that documents were being falsely signed-off, I received an admission this shouldn’t’ have happened.
• The final payment was automatically taken, despite not signing either the agreement or completion report (albeit the agreement does state this will happen).
• On returning to the apartment, the main bedroom had an elevated temperature, but the second bedroom had normal room temperature (same as the living room). It suggested strongly that the second bedroom didn’t receive the heat treatment, albeit when raised, I was informed it had received the heat treatment (albeit no explanation why one room was far more elevated in temperature than the other). Several months later after requesting proof, they finally admitted the second room had not been treated despite repeatedly claiming it had been. Minimal compensation was offered.
• The following day, bed bugs remained. After sharing pictures with JG Pest Control, I was informed the guarantee wasn’t valid and I would need to wait 4 weeks before they would return to do a chemical spray.
• We continued having bed bugs over the following four weeks, albeit in smaller quantities (positive aspect being majority were killed, even if not all of them).
• After 4 weeks, they agreed to return and respray the apartment. Some bed bugs remained even after this, which point they came again and sprayed a second time. This did appear to finally kill the bed bugs.
My experience was disappointing. I should state that I contacted them on multiple occasions and received (what I considered) minimal customer support or ownership for the issues raised. I certainly wouldn’t use them again or recommend them.”
