Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,885 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 18th May 2026

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always helpful and prompt service That’s why I always buy from Jane Clayton”

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Posted 5 years ago

“Delighted with my purchase and customer service excellent xx”

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Posted 5 years ago

“Beautiful product with a speedy service”

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Posted 5 years ago

“Quick turn around time.”

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Posted 5 years ago

“fast efficient delivery of wallpaper.”

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Posted 5 years ago

“Did what it said on the tin Good service, delivered on time as per order, would definitely recommend this company.”

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Posted 5 years ago

“Contrary to some reviews, we are very pleased with the prompt delivery of our wallpaper and the quality. Thank you Jane Clayton”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Will never order from this company again. Delivery on the product stated 7-10 days I waited over 4 weeks. Trying to contact the customer service team was an absolute nightmare as they had ‘temporarily closed the phone lines’ to manage customer enquiries (never stopped taking orders or money from other customers though) they stated if you left name and number they would call back within 4 hours, this never happened and I called 6-7 times. I also emailed on several occasions to which I didn’t receive a response to my first 4-5 emails. I then wrote publicly on their Facebook page after reading that I was not the only person disappointed with the company as they had several complains on there regarding orders and lack of customer service, only then did I receive a response. I was then given a tracking number as my parcel had been dispatched and was apparently on its way however, when I tried tracking the parcel the number was incorrect, I called the courier and they informed me they had no parcel for me or my address, the company then decided to inform me my parcel hadn’t actually been dispatched, so where did they get a tracking number from? The product finally arrived and though it’s good quality and exactly what I expected I do not feel I could ever recommend this company to any other person nor use them again in confidence as they are so unreliable and their customer service/customer care is absolutely terrible. Unfortunately I think a 1 star rating is still too high considering how poor the company is.”

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Posted 5 years ago

Thank you for taking the time to leave us this feedback. We are very sorry that you experienced such delays to your order and that our customer service was not up to our usual great standards. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to customers as quickly as possible but we are very sorry that you had such problems on this occasion. We are, however, pleased to hear that you are happy with your order.

Posted 5 years ago

“Ordered samples first, which all arrived as expected Spoke to the Jane Clayton advisor who was responsive and knowledgeable. Finally took the plunge and bought the paper. Arrived well packed. Fabulous paper, went on like a dream. Delighted.”

Jane Clayton 5 star review on 1st March 2021

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Posted 5 years ago

“Prompt and efficient service - have used this company before and will continue to do so.”

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Posted 5 years ago

“Absolutely thrilled with the Clarke and Clarke fabric that I ordered from Jane Clayton, beautiful quality. Excellent service”

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Posted 5 years ago

“Very quick on delivery, very happy with my lovely wallpaper. Thankyou.”

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Posted 5 years ago

“Seamless transaction brilliant wallpaper and super fast perfect delivery , delighted”

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Posted 5 years ago

“Amazon red velvet lovely just like the picture on the website perfect for the cushions I'm making..I'm very imprest by the delivery from Jane Clayton the order was placed in the morning Nd the fabric was delivered to me the following day.”

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Posted 5 years ago

“Excellent service. Quick delivery of fabric. Would highly recommend.”

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Posted 5 years ago

“After ordering a few rolls of wallpaper which said delivery was 3-4 days. After 4 days I tried to contact via email, phone and Instagram. Despite saying they would get back to me in 4 hours (on their answerphone machine) it took 5 days. I was then told it was being dispatched the next day. I then received an email 2 days later saying it was no longer in stock and I could get a refund. The following day I was told it was back in stock and I could repurchase it. It took over 2 weeks all in all to get wallpaper which they advertise will take 3 days. It took them forever to get In touch with me after days of hounding them. They would consider any type of compensation or even reducing the delivery payment (thought they should waived this as it took so long). I’m happy with the wallpaper but I will never use this company again.”

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Posted 5 years ago

Thank you very much for your feedback Nicola. We can only apologise for the difficulties you experienced while trying to contact us. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to our customers as quickly as possible, We are very sorry that there were miscommunications regarding your order and that the service you received was not up to our usual great standard.

Posted 5 years ago

“Great service , fast delivery and good prices Thankyou will use again”

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Posted 5 years ago

“We have made two purchases from the company this year. Excellent service with a personable response when making a query.”

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Posted 5 years ago

“Very good selection of wallpapers, not the normal run of the mill choices, if you want something a bit special this is the place to shop. Excellent speedy delivery too.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,885 reviews