Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,885 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 18th May 2026

474

Anonymous

Anonymous // 01/01/2019

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“Very good service. The material was out of stock initially but I was informed quickly of this and material supplied as soon as it was I”

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Posted 5 years ago

“Excellent and prompt service and a first rate product. I will definitely use this company again.”

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Posted 5 years ago

“Lovely rug and great customer service”

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Posted 5 years ago

“5,5,5.5.5,5,5,5,5,5”

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Posted 5 years ago

“I purchased some French fabric, which arrived 2 weeks late. I have given a review of 1 star as the customer service team at Jane Clayton are completely unresponsive. Their customer service telephone line is constantly on answerphone, which is very poor. I left 2 voicemails and and 2 emails and got no reply at all. In the end I contacted them by social media and got a reply. I will not be using Jane Clayton again as their customer service is very poor, and the delivery of my fabric was late. Not good enough.”

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Posted 5 years ago

Thank you for your feedback Anne, we are very sorry that you did not experience our usual very high standards of customer service. I can see that you were kept informed of the delays to your order and we hope that you can understand that we have been experiencing much higher volumes of enquiries due to Brexit and Covid which may have impacted on your order. For this we sincerely apologise.

Posted 5 years ago

“The fabric is wonderful, Designers Guild is always good quality. The service from Jane Clayton & Co. was incredibly poor, automatic emails to enquiries, no actual response to any questions. The website says to check when fabric will be delivered it states 3-5 working days, I allowed 9 days before contacting them. It didn't install confidence when I also discovered the Phone lines turned off. It made me concerned that I had ordered from a supplier that would not deliver. To change this perception, all that was needed was for someone to check the order number, and advise that it had been forwarded to Designers Guild & was being processed. This would have saved a lot of angst and wouldn't have resulted in a lost customer. I will order directly from DG in future.”

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Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you had such trouble contacting us and that your order was delayed on this occasion. I can see that our customer service team were in touch regarding a delay to this fabric and we are pleased to hear you have now received it and that you are happy with it.

Posted 5 years ago

“Great variety of fabrics and speedy delivery”

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Posted 5 years ago

“Excellent ^_−☆！！”

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Posted 5 years ago

“Really wonderful service my wallpaper (Cole and Son) arrived really quickly and sooner than expected and the calculation for the amount seems perfect. Highly recommend.”

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Posted 5 years ago

“Ordered wallpaper online, and was extremely happy with the service and price. Order arrived promptly. Would definitely use Jane Clayton again.”

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Posted 5 years ago

“Received the most beautiful wallpaper, easy hang and service top rate”

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Posted 5 years ago

“Sample delivery very slow. I ordered them during the sale but it was over by the time they arrived. Poor service wHen I ordered curtains in a fabric that was out of stock. Why let customers order samples and place orders that you can’t supply? It would be helpful if the website showed how much was in stock - other websites can. On the plus side all the staff I dealt with were polite and helpful and my new curtains are lovely.”

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Posted 5 years ago

“Pleasant, efficient and fast delivery. I could not ask for more.”

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Posted 5 years ago

“Really fast and efficient service. Good value too.”

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Posted 5 years ago

“Great prices and fast delivery”

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Posted 5 years ago

“Great choice of wallpapers, good communication and delivery, thanks.”

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Posted 5 years ago

“Fabric ordered for a cushion for my Granddaughter received very quickly. It was sent on a cardboard roll so no creases to worry about! Brilliant.”

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Posted 5 years ago

“Very pleased with Jane Clayton Service. Prompt, well packaged ordered goods. Just what I wanted. Thank you.”

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Posted 5 years ago

“A company you can trust to deliver, in more ways than one. Wide selection of fabrics at great prices giving extra value to their prompt and helpful service. Something for everyone. Finding this company has been the highlight of this difficult period.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,885 reviews