Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,228 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

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“Beautiful fabric”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“Amazing designs”

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Posted 5 years ago

Many thanks for your kind review Rosemary!

Posted 5 years ago

“Really lovely fabric and trim”

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Posted 5 years ago

Thank you for your lovely review!

Posted 5 years ago

“Easy website, had what I needed and delivered quickly”

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Posted 5 years ago

Thank you for your review Kevin, we are so glad to hear this!

Posted 5 years ago

“Extremely pleasant and efficient service. The staff were a pleasure to deal with on the phone. I shall most certainly recommend Jane Clayton &Co to my friends. Many, many thanks.”

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Posted 5 years ago

We are so pleased to hear this! Thank you for your lovely feedback, we will look forward to hearing from you again soon!

Posted 5 years ago

“Whilst getting the fabric I bought was alright, the samples I requested never arrived, so i had to buy it with no idea of the real size of the print. For price of the material, I would have expected the sample to come and also to be able to order more than one sample.”

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Posted 5 years ago

Thank you for your feedback, we are very sorry that your sample did not arrive. Our friendly customer service team are always here to help if you have problems with delivery and for any advice you may need.

Posted 5 years ago

“Have used both sample and bespoke cushion service - both brilliant ideas, making an enormous range of beautiful fabrics and soft furnishings accessible in a way I hadn’t realised. Ordered 8 cushions in different styles, fabrics and trimmings. Gorgeous end product - absolutely thrilled with them; they finish our lounge beautifully. Will certainly use again, thanks Jane Clayton team!”

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Posted 5 years ago

Thank you so much for your lovely feedback, we are so pleased to hear this! We will look forward to hearing from you again in the future.

Posted 5 years ago

“After a short 'Covid' delay for the delivery of my curtains; I can only only say how pleased am I. The curtains are beautifully made (the pattern match wasn't easy) and they hang beautifully. My next order will be with you shortly! Thank you Bridget”

Jane Clayton 5 star review on 21st May 2021

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Posted 5 years ago

We are thrilled to hear this Bridget, they look wonderful! We look forward to hearing from you again soon!

Posted 5 years ago

“Very good service the material arrived the next day”

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Posted 5 years ago

This is great to hear! Thank you for leaving a review!

Posted 5 years ago

“2nd time of using Jane Clayton for quality wallpaper. Very efficient service. Prompt delivery and wallpaper well packaged on arrival. Just need my husband to put it up now but sure it will look great in the hallway of our cottage.”

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Posted 5 years ago

Thank you for taking the time to leave us your feedback Rachel, we are so pleased to hear this and hope you are happy with your wallpaper once it is up!

Posted 5 years ago

“Fabulous service. Fabric delivered within 48 hours of ordering. Well packaged.”

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Posted 5 years ago

Thank you for your review Olivia! We are so pleased to hear this and will hope to hear from you again soon!

Posted 5 years ago

“Great communication, although there was a delay on with my wallpaper order, the company got in touch to inform me straight away and check if I wanted to wait for my order.”

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Posted 5 years ago

Thank you for your lovely review! We appreciate your understanding and look forward to hearing from you again soon.

Posted 5 years ago

“This is the only company I have used that will not take unopened rolls of wallpaper back. I ordered extra as I wasn’t sure of the number I would need. I did read the returns policy and read that it was made to order items that were not returnable. Just beware of this. I will never use them again because of this and will use other outlets that do refunds on unused, unopened rolls.”

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Posted 5 years ago

Thank you for your feedback Louise, we are very sorry to hear that you are disappointed in our returns policy. We do try to make this as clear as possible on our website and are sorry that you have been left with an extra roll on this occasion.

Posted 5 years ago

“The team at Jane Clayton have always been very approachable however the dispatch of our blinds was much longer than expected - was 11 weeks in total. The material chosen is lovely however there were a few concerns with the finished product. I found a few pins still in the fabric which were sown in and so had to be pushed into the blind as couldn’t be removed. A few areas of the curtain material had been snagged but I imagine it wasn’t the easiest material to use. We had wanted the two blinds to be used together as one continuous piece and therefore the pattern continue across the two. However this wasn’t the case unfortunately. Each blind had been produced as a single entity but same pattern on each. So at least each blind had the same pattern but not continuous as asked. The general overall effect is lovely and blocks out all light just the few issues as mentioned.”

Helpful Report

Posted 5 years ago

We are very sorry to hear that you are disappointed with your order on this occasion Alice, a member of the team will be in touch to see how we can help.

Posted 5 years ago

“First time we have used this website. Highly recommend it. Great variety and speedy delivery.”

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Posted 5 years ago

Thank you for your review Ranjit! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Excellent service, very pleased.”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Great service and fast delivery ! Will I use again and have already recommended them to my friends and family !”

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Posted 5 years ago

Thank you for your kind review Elaine! We appreciate the recommendation and hope to hear from you again soon.

Posted 5 years ago

“The service and communication is awful. Very disappointed and I still don’t have my complete order.”

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Posted 5 years ago

We are so sorry to hear this Laura and a member of the team will be in touch to see how we can help.

Posted 5 years ago

“Absolutely fabulous blind - easy to fit and looks lovely. The quality is great, just took a little be longer than expected to arrive but was worth the wait.”

Jane Clayton 4 star review on 19th May 2021

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Posted 5 years ago

Thank you for your lovely review Karen! We are so pleased to hear that you are happy with your made to measure blind. We are ever so sorry to hear it took a little longer than expected but we are glad it was worth the wait!

Posted 5 years ago

“Good range. Good website. Nice to get free samples. Prompt delivery. A bit more expensive than some sites but worth it for the excellent service”

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Posted 5 years ago

Thank you so much for your feedback. We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,228 reviews