Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 10,775 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

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“Ordered the Harlequin Alvaro fabric- arrived quickly, well packaged in good condition- good quality product.”

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Posted 5 years ago

“Really disappointing returns policy. I have bought over 50 samples from Jane Clayton before purchasing wallpaper rolls and have had no issue up to now. For personal reasons, I wanted to return the rolls and purchase new ones after 21 days, but I am outside the 14 days so they have refused my return request. Given how flexible all other companies are being during COVID times, I am extremely disappointed and now out of pocket. Do not bother using these guys for anything other than samples if you want to be treated like a human being.”

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Posted 5 years ago

Thank you for your feedback Kate, we are very sorry that you are disappointed in our returns policy but we do try to make this as clear as possible on our website for our customers. We are always happy to accept back returns on full orders of returnable wallpaper within the 14 day time period.

Posted 5 years ago

“It has proved impossible to get an update on my order. Emails go unanswered and phone calls go straight to answer phone. I'm cancelling my order on the assumption that they're out of the stock I want.”

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Posted 5 years ago

“Extremely good service”

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Posted 5 years ago

“Quick turnaround of order, received within 36 hours of placing order. Will definitely use in future.”

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Posted 5 years ago

“Very happy with my Harlequin purchase. Very competitive prices and quick dispatch. Would recommend an use again.”

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Posted 5 years ago

“I recommend wholeheartedly Jane Clayton, great services, fast and gentle.”

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Posted 5 years ago

“Whilst most of my order arrived very quickly, the curtain track has still not arrived, despite customer services telling me that I would receive it last week. I'm not sure what to do now. It isn't clear when it will arrive, if at all. I now can't get hold of anyone by email or phone. I ordered it 11 January, now it is 9 February.”

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Posted 5 years ago

Thank you for your feedback Carmel, we are very sorry to hear that you have had problems with a delay to your order. I am pleased to see our customer service team have been in touch to update you and hope this has resolved your issue on this occasion.

Posted 5 years ago

“The fabric arrived as promised and was significantly cheaper than other comapnies.”

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Posted 5 years ago

“Great website and the measuring calculator is really helpful and ordering is really easy. The only let down for me was the delivery. Using the UPS tracking feature it told me that delivery would be Tuesday end of the day. However, the delivery website then updated at lunch time to Wednesday end of day, no reason given. Delivery was made at 3pm on Wednesday. So, for me, delivery was a bit hit and miss.”

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Posted 5 years ago

“Lovely fabrics but unfortunately, a terribly misleading website. You can order something that might not be in stock without realising - but they will still take your money and inform you of it later, so then there's the whole waiting for the refund to come through. It's a brand new website, so a gigantic oversight which has somewhat knocked my confidence in ordering from this company. I ordered a material in December. I was told that due to Covid, I would unlikely receive it until February. I had to call them end of January to find out the progress of my order, only to be told that my fabric had been discontinued. So they had my money for approx 10 weeks for a fabric that I was never going to receive! That said, Lydia in Customer Service is incredibly helpful and understanding. She came up trumps for me.”

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Posted 5 years ago

Thank you for your feedback Jo. We are sorry that we are unable to show stock levels on our website - this is due to the fact that we do not hold our own stock and place orders directly with our suppliers. You can always check stock with us before placing your order by calling our friendly customer service team, or checking on our live chat facility. We hope this helps for future purchases!

Posted 5 years ago

“Excellent product - at an amazing price. Ist class service. Highly recommended.”

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Posted 5 years ago

“Having placed two orders on separate days for the same fabric, one has arrived, and the other is still missing. No support, feedback or information from Jane Clayton about the missing fabric. I am fuming and very disappointed. Very poor customer support. Not impressed.”

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Posted 5 years ago

Thank you for your feedback Pamela, we are very sorry for the delay in our response on this occasion, we have been experiencing much higher than usual volumes of enquiries. I am pleased to see that our team have been in touch with you since and have resolved your problem. We will hope to hear from you again in the future!

Posted 5 years ago

“Very prompt replies. Very helpful. Wallpaper despatched in very good time.”

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Posted 5 years ago

“I’ve had a terrible service from Jane Clayton. I’ve left 4 phone messages and sent 3 emails to find out what’s happening to the balance of my order. No one has given me the courtesy of a response. It’s made me anxious about what’s happening to my order. I was really looking forward to my wallpaper and spent a long time deciding what to use and your service has put a downer on my plans. I’ve had to cancel my decorator and the complete radio silence from Jane Clayton has made me concerned that I’ve lost my money. Today I have contacted Cole and son direct to find out what’s happening to the balance of my order. That’s just not good enough.”

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Posted 5 years ago

Thank you for your feedback James. I am pleased to see that our customer service team have been in touch and resolved your issue on this occasion. We can only apologise for the delay in responding to your enquiry due to us receiving much higher than normal volumes of enquiries. We hope that our team has restored your faith in us!

Posted 5 years ago

“I am still waiting for fabric!”

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Posted 5 years ago

Thank you for your feedback Kerry, we are pleased to see that our customer service team got in touch with you and that your fabric arrived, we are very sorry for the slight delay on this occasion but will hope to hear from you again in the future!

Posted 5 years ago

“Marvelous service, from sample request to actual receipt of material. We were really pleased with the quality of the material and service. Thanks, Mandy of Worcester”

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Posted 5 years ago

“Excellent service. Ordered some samples, will definitely use again.”

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Posted 5 years ago

“Sadly, I never received a response to my email and phone message. Last week, I ordered a few metres of fabric and called within the hour to reduce it by one metre but heard nothing back.”

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Posted 5 years ago

Thank you for your feedback Claire, We are very sorry that your response took longer than usual for us to get back to due to us experiencing very high volumes of enquiries. I can see that our customer service team got back to you and refunded you for the extra meter of fabric as a gesture of goodwill. We hope this resolved your issue!

Posted 5 years ago

“Service very good very quick delivery”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,775 reviews