Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,613 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my curtains . Excellent quality and delivered within the timescale indicated when I placed the order, in a large box so minimal creasing and ready to hang. Would recommend unreservedly.”

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Posted 9 months ago

“Great service, all my made to order items were exactly as I requested, well packaged and in pristine condition when I opened the boxes.”

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Posted 9 months ago

“Absolutely love the paper but I think a bit mean with the size of the sample.”

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Posted 9 months ago

Hi there Kim, Thank you for taking the time to leave us a review - we are thrilled to hear that you love the wallpaper! Sorry to hear about your disappointment with the size of the sample. We order our samples pre-cut directly from the Brands that we supply on our website, so we do not determine sample sizes and they can vary. Larger samples are available for some wallpaper ranges; where these are available they can be added as an upgrade in the shopping bag. We also offer large returnable samples for patterned fabrics which can be selected as an upgrade in the shopping bag. I hope this information is useful, but please do feel free to reach out to us via theteam@janeclayton.co.uk if we can provide any further assistance! Best wishes, Jane Clayton & Company

Posted 9 months ago

“I haven't received it yet so this is rather premature.”

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Posted 9 months ago

“Headboard lovely but bizarrely the instructions for attaching to the wall were wrong (the measurements to the baton needs to be 36cm above the mattress not 48cm as per the instructions).”

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Posted 9 months ago

“Cushion covers are excellent, and arrived earlier than I expected, thank you.”

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Posted 9 months ago

“Beautiful wallpaper quality and I was surprised at the width size. Came in the allocated delivery date. Very satisfied customer”

Jane Clayton 5 star review on 16th April 2025

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Posted 9 months ago

“Samples arrived very quickly”

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Posted 9 months ago

“Excellent service”

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Posted 9 months ago

“We received the sample wall paper in a timely fashion. Unfortunately, the sample wall paper was stained from the pink tissue paper that wrapped around the wall paper.”

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Posted 9 months ago

Hi there, Thank you for taking the time to leave us a review, and I am sorry to hear that your wallpaper sample was stained from the packaging! We appreciate you taking the time to let us know. We will review your feedback with the relevant teams internally to prevent such issues from occurring in future. Best wishes, Jane Clayton & Company

Posted 9 months ago

“Good product, expensive delivery chsrges”

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Posted 9 months ago

Hi Lesley, Thank you for taking the time to share your feedback - we are thrilled to hear that you are happy with your order. Our delivery charges are set according to the usual weight and size of our orders, however I am pleased to share that we do offer Free UK Delivery on all orders over £75, in case this is of any use to you in future. Thanks again for taking the time to share your thoughts! Best wishes, Jane Clayton & Company

Posted 9 months ago

“Great service for samples - beautiful fabrics although not quite what I needed on this occasion”

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Posted 9 months ago

“Wasn't sure I would find this wallpaper as originally bought a few years ago so glad it was in stock, super quick delivery.”

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Posted 9 months ago

“I am alwyas looking for upholstery fabirc and Jane Clayton is my 'go to' company. My last upholstery fabric I purchased from them was excellent quality, and I would buy again.”

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Posted 9 months ago

“I had a horrendous problem with some extremely expensive Morris paper from Sanderson which kept tearing and falling apart. My decorator, with 30 years experience, who used the expensive ready mixed recommended paste, had never come across this problem before. Rosie was extremely helpful, but Sanderson denied there was any fault. I will never buy Sanderson paper again.”

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Posted 9 months ago

“Great service, lovely helpful online and follow up support.”

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Posted 9 months ago

“Fantastic range of product and prompt delivery of samples”

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Posted 9 months ago

“Great service overall and friendly customer services as well”

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Posted 9 months ago

“Samples sent on time and beautifully presented in a folder”

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Posted 9 months ago

“I did ring but with an enquiry and the your colleague was very politely and friendly. I did not wait for her email reply and ordered the wallpaper online. Super impressed it arrived within 24 hours. Will highly recommend your company. PS Gorgeous wallpaer also. If you want a photo for your files I am happy to oblige, although its for a very small toiletin a week or so.”

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Posted 9 months ago

Jane Clayton is rated 4.8 based on 10,613 reviews