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Jane Clayton Reviews

4.8 Rating 10,613 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 10,613 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tammy S
Verified Buyer
“Great customer service, sample order arrived quickly.”
Helpful Report
Posted 8 months ago
Margaret P
Verified Buyer
“EXCELLENT PROMPT SERVICE”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Aimee at Jane Clayton was very helpful & my fabric arrived very quickly”
Helpful Report
Posted 8 months ago
James C
Verified Buyer
“Fantastic products and fantastic service. I highly recommend.”
Helpful Report
Posted 8 months ago
Hannah S
Verified Buyer
“Although there were some delivery delays by UPS, my order arrived in perfect condition in Norway. The fabric is beautiful quality, easy to work with and beautiful on my sofa.”
Jane Clayton 5 star review on 17th May 2025
Helpful Report
Posted 8 months ago
Phil B
Verified Buyer
“Good prices, fast despatch and the customer service team were responsive and fantastic at placing a second order for wallpaper and arranging it from the same batch number. Very impressed with the service.”
Helpful Report
Posted 8 months ago
Dawn B
Verified Buyer
“Great service love the wallpaper”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Great service wallpaper was well packaged and looks fabulous thank you”
Jane Clayton 5 star review on 15th May 2025
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Easy website to use with lots of advice. I phoned for some detailed help after which I was able to submit my order, which came in less than 4 weeks, for a large handmade curtain. Great quality curtain and we are pleased with the final result. All I needed was a bit more info re the time of delivery and the progress of the making.”
Helpful Report
Posted 8 months ago
Tracy M
Verified Buyer
“Love the porduct offering and great service. I ordered samples and they delivered in about 3-4 business days.”
Helpful Report
Posted 8 months ago
Helen E
Verified Buyer
“The service was excellent, prompt response and prompt delivery too.”
Helpful Report
Posted 8 months ago
Anne T
Verified Buyer
“Excellent service. Samples arrived very quickly.”
Helpful Report
Posted 8 months ago
J D
Verified Buyer
“Choice of fabrics fantastic, excellent service”
Helpful Report
Posted 8 months ago
Ginnine B
Verified Buyer
“Great price and wallpaper came quickly, a very positive experience all round.”
Helpful Report
Posted 8 months ago
Lorraine W
Verified Buyer
“Lovely wallpaper. Huge bargain turned up promptly and beautifully packaged”
Helpful Report
Posted 8 months ago
Jane P
Verified Buyer
“Prompt arrival of samples”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“I received the samples I ordered in a very short time. Thank you!”
Helpful Report
Posted 8 months ago
Fiona J
Verified Buyer
“Excellent prompt service thank yiu”
Helpful Report
Posted 9 months ago
Janine R
Verified Buyer
“Vewry hapy with the service, the samples came very promptly and free of charge”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Product was fine but a problem re delivery. I telephoned to ask about delivery and whether I could collect my paper from Farrow and Ball as my decorator was already in the house waiting. I explained how urgent it was. It took several phone calls from me before I could get answers. One problem was Farrow and Ball were initially contacted by email and not telephoned as I asked. Initially I was told there would be a delay because Farrow and Ball were behind with production because of bank holiday delays. The paper did however arrive on the 7th working day and I wasn't able to collect the goods. The paper was in good condition fortunately but the box was wet in one corner.”
Helpful Report
Posted 9 months ago
Hi there, Thank you for taking the time to share your feedback, and I am sorry to hear about the issues encountered on this occasion. I'm afraid we are unable to offer a Click & Collect service, and Farrow & Ball wallpapers are printed to order so we are generally unable to improve upon the stated lead times. Having said this, I would like to offer our sincere apologies for the delivery issues and number of follow-up calls you made. Please be assured, our Customer Service team have been made aware of your concerns and will ensure we strive to prevent such issues going forward. Please do feel free to reach out to our Customer Service team for further assistance by emailing theteam@janeclayton.co.uk should you wish to discuss this further. Best wishes, Jane Clayton & Company
Posted 8 months ago
Jane Clayton is rated 4.8 based on 10,613 reviews
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