Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Royal mail delivered my package to the wrong address so I wouldn’t know as I never received it , the proof of delivery was of someone else’s house”

Helpful Report

Posted 1 year ago

“Fabulous selection in the greatest quality. Delivery to the EU smooth and fast.”

Helpful Report

Posted 1 year ago

“I feel let down by the delivery. We still haven't received our fabric. The item stated delivery om 3-5 working days but it wasn't shipped until day 5. UPS are the courier and they are a nightmare. The item has been with them being delayed every day without any explanation for a week now.”

Helpful Report

Posted 1 year ago

“Great customer service.”

Helpful Report

Posted 1 year ago

“I highly recommend Jayne Clayton & Co for their high quality of service. The staff are very helpful and pleasant to do business with.”

Helpful Report

Posted 1 year ago

“Great service in samples and a huge range. Happy to discover all the other services offered on the site - cushion making etc. it would be great to have a ‘goes with..’ function for fabrics to be able to find complementary fabrics across suppliers.”

Helpful Report

Posted 1 year ago

“I had a lovely experience of Jane Clayton & Co. I rang up with a question about the wallpaper order I was about to place. The order was dispatched quickly and the return and refund of two unneeded rolls of paper was quick and easy. I'd highly recommend the company.”

Helpful Report

Posted 1 year ago

“Wallpaper arrived quickly, looks nice. Still to be hung. Good price.”

Helpful Report

Posted 1 year ago

“Purchase, transaction and product were fab. Delivery UPS were disapointing, should of arrived on a friday, turned up the following Tuesday”

Helpful Report

Posted 1 year ago

“Great company lovely wallpaper”

Helpful Report

Posted 1 year ago

“First class service, prompt delivery”

Helpful Report

Posted 1 year ago

“My samples arrived beautifully packaged and quickly.”

Helpful Report

Posted 1 year ago

“My deliver is yet to be received?”

Helpful Report

Posted 1 year ago

“I can't comment on the fabric itself as I had it shipped straight to our curtain maker to make it up into curtains and blinds for us. However, I was impressed how quickly the package was despatched and delivered. We felt that the company cared. We also bought some curtain fabric from another company and we are still waiting for delivery a week later. We know which one we will be going back to in the future!”

Helpful Report

Posted 1 year ago

“Excellent Service , My wall paper came very Quickly 2 days”

Helpful Report

Posted 1 year ago

“Lovely experience”

Jane Clayton 5 star review on 22nd July 2024

Helpful Report

Posted 1 year ago

“Easy order process. Quick delivery. Well packaged. I’ll be ordering from here again and have recommended to friends.”

Helpful Report

Posted 1 year ago

“Excellent service. P&P was £6.95 but my sample arrived the very next day.”

Helpful Report

Posted 2 years ago

“Very Happy would recommend.”

Helpful Report

Posted 2 years ago

“Thank goodness the rug is lovely and better then expected as delivery was a wait!!!! Customer service very slow to reply to enquiries. Could do to work on the company’s communication skills slightly.”

Helpful Report

Posted 2 years ago

Hi Amy, Thank you for taking the time to leave us a review, and I am so pleased to hear that you are happy with the rug you ordered. Please accept our sincere apologies for the delayed response from our customer service team due to a high volume of enquiries. I can assure you this is not standard for us, so I'm sorry that you were waiting longer than usual to hear from us. I appreciate your feedback and would welcome you to reach out to us if there's anything further we can support with. Kind regards, Jane Clayton & Company

Posted 2 years ago

Jane Clayton is rated 4.8 based on 11,006 reviews