Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,884 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 18th May 2026

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the finished blind but Customer Service doesn't align with cost of products. After 6 weeks of waiting I had to chase the order to be told it was being dispatched that week. It never arrived so I chased again and apparently delays were in dispatch, but JC didn't think to inform me. Then eventually delivery day came, waited in to the refresh the tracking to see that they attempted delivery - they did not and left it with a neighbour who's house didn't exist. After walking the road he found it strewn across a neighbours drive lying in the great British weather!”

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Posted 1 year ago

“The item was delivered late. I have been trying to return it for weeks and the support team I emailed with is now no longer responding.”

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Posted 1 year ago

“Wow! This wallpaper is of superb quality & looks absolutely amazing. Delivery & packaging were great.”

Jane Clayton 5 star review on 14th June 2024

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Posted 1 year ago

“wonderful service, very personal, friendly and helpful and efficient.”

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Posted 1 year ago

“Lovely material ...will be ordering a lot more for dining chairs in the near future”

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Posted 1 year ago

“To be honest the rug is brown not gold / yellow. Website photos have a lot of colour saturation applied, which makes the product look more vibrant than it is in reality.”

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Posted 1 year ago

“I am very happy with the quality and looks of my pappelina bathroom carpet. Good looks, easy to car for and non slippery!”

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Posted 1 year ago

“Good service and quality samples arrived in good time but sadly they don’t match the fabric I am trying to get for my sofa. Seems the harlequin folia plain velvet range is no longer and the Performance fabrics don’t match my blue colour.”

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Posted 1 year ago

“Horrible customer service. Orders sent in piecemeal order.”

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Posted 1 year ago

“I was absolutely delighted with my curtains. The workmanship was first class. Certainly recommend them. Rhona Smart.”

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Posted 1 year ago

Thank you for your great feedback Rhona, we are very pleased to hear it!

Posted 1 year ago

“Always great service”

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Posted 1 year ago

Thank you for the review, Elaine!

Posted 1 year ago

“Jane Clayton is my go to firm when looking for fabrics and wallpapers. They have the biggest selection by far and the website is easy to use an attractive and the service and delivery is first class.”

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Posted 1 year ago

Thank you for your great feedback, we are very pleased to hear it!

Posted 1 year ago

“Great website and excellent customer service.”

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Posted 1 year ago

Thank you, we love to hear this kind of feedback!

Posted 1 year ago

“Love the wallpaper!! Beautiful and so classy!”

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Posted 1 year ago

Thank you for your review, we are very pleased to hear it!

Posted 1 year ago

“The quality of your goods are good, but I made 3 orders from you recently and all 3 had delivery issues. 3 to 5 days turned into 4-5 weeks. Curtains required multiple chasing. You shouldn’t set expectations on website which can’t be delivered”

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Posted 1 year ago

“Received product quickly. Very pleased.”

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Posted 1 year ago

“We have regularly had Colefax & Fowler from Jane Clayton and been very happy with the results. Sadly this time our decorator found the paper of poorer quality, harder to work with and one length had to be discarded as ithad a green discolouration on the reverse which showed through . Fortunately we had ordered sufficient to cover the area. The price per roll was slightly higher than in previous purchases. It will make us cautious in our choice of wallpaper in the future.”

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Posted 1 year ago

“Lovely wallpaper to hang - really thick and good quality. Colour was a little more green than blue but looks stunning as a feature wall in my bedroom . Would definitely recommend and it was worth paying for a premium product”

Jane Clayton 5 star review on 30th May 2024

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Posted 1 year ago

“Beautiful wallpaper and very good customer service.”

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Posted 1 year ago

“I've always loved the products at Jane Clayton website, and generally when I've ordered items and samples they have arrived quickly. My most recent order was disppointing in terms of customer service. The products themselves are fine. However the delivery timescales kept changing and our expectations were not managed by either Jane Clayton or UPS the delivery company. The rug underlsy arrived quickly without the carpet, within the 2-5 dsy delivery timescale on the written confirmation. But we needed to chase several times for information on when the rug would be delivered and although Jane Clayton team replied quickly by email each time, the replies were along the lines of 'its delayed', 'we dont know the timescale' etc were not helpful - the rug was for a birthday present for my husband who is ill - we didnt receive it in time for his birthday, which was embarrassing for us. A few weeks later I received UPS delivery email - UPS changed the delivery days and times four times before we actually received the rug. This meant waiting in for the delivery each time and feeling anxious a fed up about whether we would actually receive anything, or if the product was out of stock, or if we had wasted our money. Its not possible for us to have large items like rugs left with neighbours if we are out, we live in a townhouse with no garage or snywhere else to leave deliveries. I buy most things online from various businesses and generally their services are good and reliable. I feel sad that I will probably not buy anything from Jane Clayton again. Despite your lovely range of products, I'd look elsewhere for home furnishings and interior design products, because in this situation we could not rely on the delivery timescales at your website when we placed the order, in the order confirmation email, or from the delivery agent, and information given by your team when asked was too vague to help us know about the status of our order. Products are great, but as a customer my expectations were poorly managed.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,884 reviews