Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

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“Very prompt service”

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Posted 2 years ago

“Very fast delivery! Haven’t put the wallpaper up yet so unable to leave a review on that yet.”

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Posted 2 years ago

“Excellent service, fast shipping well packaged”

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Posted 2 years ago

“I wrote to say that the wrong samples were sent and did not receive a reply”

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Posted 2 years ago

Good afternoon Sheila, Thank you for your review, and I am very sorry to hear that you received the wrong samples. I have been unable to locate your email with details of which samples were incorrect, however I have raised a full replacement order in case you still require these. Once again, I do apologise for the delay in providing you with your correct samples but please don't hesitate to reach out to us if there's anything further we can support with. Kind regards, Jane Clayton & Company

Posted 2 years ago

“Great service. The fabric I ordered was delivered quickly by UPS. I have given it to my upholster so haven't seen it made up yet.”

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Posted 2 years ago

“I ordered 8 samples (3 of which I paid for) I also paid £2.50 postage. 1 of the samples Roseraie is just a plain piece of cloth - no pattern or colour. 2 of the others are so small ( woodland chorus & Fernery) - I can't tell if they're what I want or not. Very disappointed 😞”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review, and I'm sorry to learn of your disappointment with this Samples order. It sounds as if you have received the incorrect sample of the Roseraie Fabric by Clarke & Clarke, so I have raised a replacement order for this sample. I do apologise about this error. With regards to the size of the Woodland Chorus & Fernery Embroidery samples by Sanderson, our sample sizes do vary depending on supplier. Whilst smaller samples can sometimes assist with fabric decisions due to getting a feel for the thickness and colour scheme of the fabric, I appreciate that decisions are not always possible without seeing a larger part of the pattern. For this reason, we are happy to provide larger returnable samples which can be selected on our website - simply add the standard samples to your basket, and on the basket page underneath each product, you can use the drop down to select a Returnable sample. Please note, larger samples cost £15 and must be returned to us within 14 days for a refund. I have raised a replacement order for the standard size of these two samples in case another small piece of the fabric assists you in making your decision, but please do feel free to place a large sample order if this would help at all. Alternatively, you are more than welcome to call us on 01761 404505 and we would be happy to place this order over the phone for you. Please don't hesitate to reach out to us if we can assist further with anything. Kind regards, Collette Jane Clayton & Company

Posted 2 years ago

“Wonderful service as always. Lots of choices. Superb fabrics. Thoroughly recommend.”

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Posted 2 years ago

“Truly superb fabric at a realistic price. Excellently packed. Thanks”

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Posted 2 years ago

“Easy to order with samples available,competitively priced , communication fab and quick and informed delivery. We would definitely recommend.”

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Posted 2 years ago

“Excellent service. Arrived really quickly. Thank you. Looking forward to seeing the paper on the wall.”

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Posted 2 years ago

“Jane Clayton UK had been wonderful to work with from the beginning. I am in the US and the fabric I wanted was only available through Jane Clayton UK. They accommodated my request and allowed me to order from the UK site. Then I needed more fabric than they had in stock, but the supplier kept pushing the date as to when it would be available. Jane Clayton kept me apprised of every change and helped me figure out a plan. The fabric just arrived today after many months, and I am thrilled (and so relieved!!). Thank you!!”

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Posted 2 years ago

“Beautiful headboard and cushion, great customer service”

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Posted 2 years ago

“Professional and quick service with easy to find and use website. Every interaction has been good. Highly recommended. Material arrived within 2 days of ordering.”

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Posted 2 years ago

“Delivery driver couldn't find our address and left us high and dry as we arranged the decorator for the next day after we received the delivery notification. Contacted customer service who in turn contacted the delivery company and sorted our delivery. Well done!”

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Posted 2 years ago

“The company are very good . The fabric was lovely although a slightly different colour to the picture . The worst part was the delivery UPS rescheduled 3 times and then when tracked it . It said delivered to an address 10 miles away. With very few details . Eventually after opening an account with them to get more details . It hadn't even left the depot ! . I suggest They should get a different delivery company !!”

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Posted 2 years ago

“Very good service. came the next day after ordering.”

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Posted 2 years ago

“Beautiful headboard, very well made. Process of ordering very easy with contacting on email fast and efficient. I would have given 5 stars but the delivery of the item came somewhat short. Having asked for the headboard to be delayed due to my being away and arranging a date when I was back for it to be dispatched, this did not happen. I contacted them via email and phone and was asuured the headboard was going out the following day, which it didn't. I then had to ring again a few days later to find out it hadn't even been despatched. After insisting I have a despatch date they did despatch the following day and the couriers used were reliable and efficient. I would definitely order from JC & Co again even with the delivery problems.”

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Posted 2 years ago

“Excellent selection of wallpapers speedily delivered in fine packaging ideal for making choices”

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Posted 2 years ago

“Great service, thank you.”

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Posted 2 years ago

“Nice samples of fabric”

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Posted 2 years ago

Jane Clayton is rated 4.8 based on 11,006 reviews