Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,609 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stumbled on Jane Clayton whilst searching for fabrics for a renovation. The prices are extremely competitive with lots of choice. Website is super easy to use. The samples I ordered arrived promptly. I suspect I’ll be using this company a lot”

Helpful Report

Posted 4 months ago

“Poor communication.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave a review, and we're sorry to hear that your experience with us did not meet expectations. Following a supplier delay with your order, I can see that our Customer Service team have since reached out to assist you to a full resolution. Once again, we are sincerely sorry for the issues experienced and I do hope we have the opportunity to provide you with our usual high standards of service in future. Best wishes, Jane Clayton & Company

Posted 4 months ago

“Genuine fabrics of the highest quality. I wouldn't now buy from anyone else as also very prompt delivery. Ordered in the afternoon and was at my door the next morning. High standard of packaging & fabric on a roll which I have found to be rare with other suppliers. Excellent service & product.”

Helpful Report

Posted 4 months ago

“Very good service”

Helpful Report

Posted 4 months ago

“too bad you don't deliver to france or swizerland, otherwise I would work with you a lot”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave us a review. I'm pleased to say that many of our products do in fact deliver to France or Switzerland! Simply find your chosen product page, and expand 'Delivery & Returns' underneath the Add to bag button. This will tell you if the item is restricted to UK delivery only, or state the European/International delivery lead times. If you have any further questions about brands which ship to your location, please feel free to reach out to our Customer Service team via +44 1761 404 505. Best wishes, Jane Clayton & Company

Posted 4 months ago

“Goods arrived well packed and were delivered within days. Excellent service.”

Helpful Report

Posted 4 months ago

“Great quality fabric and good customer service.”

Helpful Report

Posted 4 months ago

“Great range of William Morris paper which I always go for and really good service and communications when some of the wallpaper was out of stock so we could make plans with our decorator. Recommended you to my sister in law for her decorating project. Thanks again Jane Clayton & Co.”

Helpful Report

Posted 4 months ago

“Excellent company to deal with offering quality paper and customer care second to none. The after sales team were exceptional in linking with us to ensure our order arrived on time well done everyone. We have no hesitation in recommending this company to anyone looking for home decor.”

Helpful Report

Posted 4 months ago

“A very good range of fabrics; I had some back and forth about the right fabric choice for an upholstery project, and the team were very helpful. I'll certainly revisit them when I am looking for some curtains.”

Helpful Report

Posted 4 months ago

“Still waiting for samples 10 days after ordering”

Helpful Report

Posted 4 months ago

“Quick efficient service”

Helpful Report

Posted 4 months ago

“The website was easy to navigate and order the paper and fabric I wanted. The price was good too. All my goods were delivered within a couple of days.”

Helpful Report

Posted 4 months ago

“Great service, with lots of advice on fitting for my rather complicated window set up. The curtains are exactly as i hoped and fit beautifully. Thanks to the team!”

Helpful Report

Posted 4 months ago

“Very helpful, good price and the material arrived early.”

Helpful Report

Posted 4 months ago

“Lovely fabric - it has transformed my headboard”

Helpful Report

Posted 4 months ago

“Recently brought some beautiful wallpaper from Jane Clayton It arrived quickly,I rate this firm highly”

Helpful Report

Posted 4 months ago

“This is the second time I have purchased wallpaper from Jane Clayton and as before I have received excellent customer service and receipt of items after placing order was so quick. Many thanks.”

Helpful Report

Posted 4 months ago

“Great fast service”

Helpful Report

Posted 4 months ago

“Very prompt service. I received my sample the very next day. The wallpaper is beautiful and the quality is wonderful. Thank you.”

Helpful Report

Posted 4 months ago

Jane Clayton is rated 4.8 based on 10,609 reviews