Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,609 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

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“Excellent easy site. Paint was delivered well packaged and quickly”

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Posted 4 months ago

“Ordered a rug, it was £10 cheaper than another online retailer plus free delivery. Very happy with purchase and service .”

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Posted 4 months ago

“Good and efficient delivery”

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Posted 4 months ago

“Excellent service quick delivery”

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Posted 4 months ago

“Good price and very quick delivery, great thanks”

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Posted 4 months ago

“I’m absolutely delighted with my made to measure curtains. The customer service was faultless and the curtains arrived two weeks ahead of schedule. A really good experience!”

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Posted 4 months ago

“Extremely helpful and professional service with a great choice of fabrics!”

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Posted 4 months ago

“Received samples very fast, very professional presentation. Will work with this company again!”

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Posted 4 months ago

“Delivery and sample all fine.”

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Posted 4 months ago

“Very pleased the response with the staff during phone call. And delivery thank you iris s”

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Posted 4 months ago

“Wallpaper and fabric good quality and quick delivery. Thank you”

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Posted 4 months ago

“The samples I ordered have not arrived”

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Posted 4 months ago

Hi there Pauline, Thank you for taking the time to share your feedback, and we're so sorry to hear that your first samples order was lost in transit via Royal Mail. I'm pleased to see that our Customer Services team have been in touch to replace your samples order free of charge. I hope this helps, but please do feel free to reach out if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 4 months ago

“I requested a couple of lovely fabric samples which were sent to me quickly & well packaged. Many thanks!”

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Posted 4 months ago

“Very happy”

Jane Clayton 5 star review on 16th September 2025

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Posted 4 months ago

“Jane Clayton has made three lots of curtains for me. Each time they have been very well made and they fit the windows exactly. The company supplies samples promptly and always sends helpful answers to any questions. I shall be ordering more curtains shortly.”

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Posted 4 months ago

“Jane Clayton currently investigating why Sanderson short changed me by 50cm. I hope they manage to resolve it!”

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Posted 4 months ago

Hi there Carole, Thank you for sharing your feedback, and we're sorry again for the difficulties experienced with your order following our supplier sending the incorrect quantity. I'm pleased to see that our Customer Service team have since reached out to support with a full resolution. Please do feel free to reach out if there's anything further we can assist with! Best wishes, Jane Clayton & Company

Posted 4 months ago

“Very professional service”

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Posted 4 months ago

“Excellent service. Beautifully presented samples delivered promptly. Thank you! Will be ordering soon!”

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Posted 4 months ago

“Beautiful wallpaper and great quality”

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Posted 4 months ago

“Excellent Company, beautiful rug, & excellent quality underlay, excellent price, the rug was not in stock so placed a back order and received my order within the timeframe, excellent customer service and speedy delivery, very pleased with my purchase. Will definitely use this company again.”

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Posted 4 months ago

Jane Clayton is rated 4.8 based on 10,609 reviews