Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

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“A really nice company and very helpful”

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Posted 4 months ago

“Very helpful customer service. I was my ordering my first ever made to measure curtains so had many questions, the team was very helpful and patient! Curtains turned out lovelly.”

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Posted 4 months ago

“swatch arrived nicely packaged and on time. now i have to decide!! thank you!”

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Posted 4 months ago

“Requested samples which arrived next day. Very generous sized samples which I appreciated.”

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Posted 4 months ago

“Excellent.”

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Posted 4 months ago

“Kindly resent samples. And I have selected one. Thank you”

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Posted 4 months ago

“Excellent service, easy to order and quick response when I queried expected delivery time. The only holdup was with UPS who had to be chased when they failed to deliver when promised.”

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Posted 4 months ago

“Goods came promptly. Great quality wallpaper and lining paper.”

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Posted 4 months ago

“Delivery was right on time, bravo!”

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Posted 4 months ago

“I Ordered 2 cushions using the Jane Clayton bespoke making service. Ordering process was very easy to use, and they arrived within 28 days of me placing the order. They are absolutely stunning and beautifully made. 5 Stars Jane Clayton.”

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Posted 4 months ago

“Website was fabulous. Such a selection. Fabric received was such high quality. Ten out of ten from me.”

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Posted 4 months ago

“Samples arrived quickly. Recommended.”

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Posted 4 months ago

“Great service beautiful fabric will certainly shop there again”

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Posted 4 months ago

“Extremely efficient communication and delivery of stunning fabric”

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Posted 4 months ago

“Had a few issues with the rug not coming into stock for a few months after ordering. But the kept in great fast communication with me, keeping me in the loop. I would order again 100%.”

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Posted 4 months ago

“Excellent service, ordered samples easily and subsequently placed an order for wallpaper which was much better value than on other sites. The website is a bit but once I’d realised had no issues.”

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Posted 4 months ago

“Superb service, superb pricing, super fast delivery.”

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Posted 4 months ago

“Requested some samples of wallpaper , which were sent quickly and in decent sizes.”

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Posted 4 months ago

“I placed an order for wallpaper samples 13 days ago and haven't received a shipping notification. I emailed Jane Clayton & Co yesterday but haven't heard back, so I'm giving this rating since I haven't received any communication from them.”

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Posted 4 months ago

“My daughter needed a specific material for a college project that had to be completed at the end of last week. The Thursday before we tried a number of outlets in Leicester but unfortunately couldn't find anything suitable. I managed to find a good likeness on the Jane Clayton page stating a two working day delivery so we went with it. I didn't receive any emails regarding delivery or the order and on Monday spoke to customer service. The lady was very nice but because a system was down couldn't do anything. She did say she would email me later in the day with an update. I phoned again Tuesday because I still hadn't heard back and again a very nice customer service lady did assure me it would be with me the next day. I had to reiterate that if it didn't arrive as promised it would be too late to complete so I would have to have a refund. Fortunately it did arrive but I was very disappointed with the lack of information and taking almost a week to arrive.”

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Posted 4 months ago

Jane Clayton is rated 4.8 based on 11,006 reviews