Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,439 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 17th October 2025

446

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is good and I was able to order easily. I initially got an email saying my order would be delayed by a month, which I didn't really mind as I wasn't in a rush. Then a few days later I had a letter through my door saying they had tried to deliver my parcel. I was surprised and confused as I wasn't expecting the parcel and hadn't had an email to say it was coming. I am happy with my purchase but couldn't rate it higher due to the confused communication.”

Helpful Report

Posted 11 years ago

Thanks for the review, Louise. It's great for us to get some feedback from our customers. Occasionally, items will come back into stock sooner than expected and we always aim to get these out to our customers as soon as possible. Clearly the change in circumstance wasn't communicated to you and we can only apologise for this.

Posted 11 years ago

“Quick delivery but slow confirmation of order. And policy about returning only full order of wallpaper is awkward. If it's wrapped, untouched and presumely customer pays for postage what's the issue?”

Helpful Report

Posted 11 years ago

Thanks for the review, Lisa, it's great to get some feedback from our customers. Confirmation of your order is automatic should be instant. Unfortunately, we are not able to accept part returns. Our wallpapers are batch printed and we are therefore unable to resell them.

Posted 11 years ago

“I ordered a sample, which arrived on time and is lovely but very small and you can't see the full print- would be better to have a larger piece that covers full print or two pieces that shows all the colours. For example there's a green leaf and an orange stem that I know are on the print but I can't see on my sample.”

Helpful Report

Posted 11 years ago

Hi Nicola, we're sorry to hear that the Harlequin sample you received did not include sufficient detail of the "Silhouette" pattern. We have ordered you a larger sized sample. I hope this is helpful!

Posted 11 years ago

“Ordered Harlequin wallpaper which states silver/gold as colour but when arrived it is more olive green”

Helpful Report

Posted 11 years ago

Thanks for your feedback, Michelle. Occasionally, products will appear differently to the image on your computer screen. For this reason, we advise all customers to order a sample before purchasing. We are, of course, happy to accept a return on any full orders of wallpaper.

Posted 11 years ago

“Fabric samples were exactly as per photo on the web page. The material quality was good. Postal service was the slowest I have ever experienced- usually they arrive within a couple of days.”

Helpful Report

Posted 11 years ago

Thanks for the feedback Helen. As we order our samples in, as opposed to keeping them here, they can occasionally take slightly longer to arrive with our customers. We're currently looking into improving delivery time on sample orders.

Posted 11 years ago

“Excellent service and quick delivery”

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Posted 11 years ago

Thanks for the great review Sarah!

Posted 11 years ago

“I have ordered two samples but only one has arrived. They were slower than.”

Helpful Report

Posted 11 years ago

Sorry to hear you have not received all of your samples. Our records show that both have been sent out so clearly something has gone wrong here! We shall get them both resent out for you.

Posted 11 years ago

“Ordering, price, payment, packaging and delivery all fine. Very disappointed to find I couldn't return an unopened roll . As a result I would probably use John Lewis/another shop in future.”

Helpful Report

Posted 11 years ago

Thanks for the feedback! I'm sorry to hear you were disappointed with the returns policy. At the moment we are only able to accept returns of complete orders of wallpaper. We will certainly take your feedback on board.

Posted 11 years ago

Jane Clayton is rated 4.8 based on 10,439 reviews