Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,071 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy that I could not return unused roll especially at around £50 a roll. Said it was because of batch numbers but as we tried to return fairly promptly after receipt I'm sure they would have had some of that batch left!”

Helpful Report

Posted 10 years ago

Thank you for your review Linda, we always appreciate feedback such as this from our customers. We are sorry to hear that you are unhappy with our returns policy, however, we do try to make it as clear as possible for our customers before they order. More information on our returns policy can be found on our website at the following link: http://www.janeclayton.co.uk/delivery-returns/

Posted 10 years ago

“Great variety of fabric to choose from and on the whole, very good value, especially with the free delivery. However with my most recent purchase, communication with regards to delivery instructions failed to be acted upon ( they should have gone to a different address to my home address) and the responsibility to sort the issue out was passed straight back to me to resolve, which I was not happy about. No-one from the company followed up with any communication to check that I had managed to receive the items. And on my previous shop with Jane Clayton I had to chase my sample orders. I waited over three weeks for the samples to arrive and again, it was I who chased the company, there was no update from them. On a positive note they did refund me the cost of the samples.”

Helpful Report

Posted 10 years ago

Thank you for your review Andrea, we always appreciate hearing feedback such as this from our customers and are very sorry to hear that, on this occasion, our customer service did not match up to our usual high standards. We are very sorry for the miscommunication regarding your delivery and sorry for the inconvenience it will have caused. Thank you again for your feedback, we really appreciate it and will hope that your experience on this occasion will not stop you from ordering from us again in future.

Posted 10 years ago

“I followed the instructions to take 2cm off the width of my recessed roman blind to ensure it fitted but I feel this leaves too big a gap around the edge and lets in far too much light. A shame as the quality of the blind is good. It also took far too long to arrive with only one email saying it was delayed by a week, when actually it turned up 2 weeks after that. Communication could have been better and I feel we should have been offered some compensation. It was not a cheap blind after all.”

Helpful Report

Posted 10 years ago

Thank you for your review Erica, we always appreciate hearing feedback such as this from our customers. We are sorry to hear that your blind lets in a little too much light and a member of the team will be in touch shortly to help you resolve this issue. We are also sorry that you are disappointed with the lack of communication you received and we will make sure this feedback is passed on. Thank you again for taking the time to write us a review.

Posted 10 years ago

“Happy with fabric design but according to my manufacturers the pattern/fabric is running out ? Please find attached photo from them. I've instructed them to proceed with manufacturing of the Roman blind , will see how it looks when made up. Cannot give overall rating at this stage.”

Jane Clayton 3 star review on 23rd May 2016

Helpful Report

Posted 10 years ago

Thank you for your review Darren, we are sorry to hear that the pattern runs off on your fabric. We are always happy to look into issues like this and have replacement fabric sent out if the fabric you receive is deemed faulty. A member of the team will be in touch with you shortly.

Posted 10 years ago

“i was disappointed to order my wallpaper and receive emails regarding dispatch to then be told the paper was out of stock and would have to wait several weeks for my order. Once I spoke to an advisor to try and get a wallpaper that you had in stock the service was excellent”

Helpful Report

Posted 10 years ago

Thank you for your review Rachel. We are sorry to hear that your first choice of wallpaper was out of stock. Unfortunately our website does not currently show stock levels however, you are always welcome to call us to check stock levels before placing an order. We are pleased to hear that you were happy with the customer service you received when you called us! We will hope to hear from you again in the future.

Posted 10 years ago

“I ordered curtains in Sanderson Corsl Sparkle fabric. I was aware the fine linen would let light through and asked if coloured lining was an option but it wasn't. Not wanting the thickness of blackout lining, I foolishly went ahead with cream standard lining. The result is curtains in dark purple which look dreadful when shut due to the lining showing through. My mistake for choosing to save (oodles of) money by ordering online instead of using a local trader who would have advised me properly on this. The savings were significant though and I think the curtains are very well made. The ordering process was very easy too. I would recommend using them, but only if you are confident of your fabric choices.”

Helpful Report

Posted 10 years ago

Thank you very much for your feedback, we will take this on board to improve our customer service in future. We will hope to hear from you again in the future.

Posted 10 years ago

“Rang to ask advice on quantity of wallpaper required, as advised on website, due to paper having a half match drop and was told I would be emailed calculations. Nothing has arrived on email so ended up having to order on my own estimate so can only hope I've ordered correctly. No point having this service if nobody actually calculates for you to order. Delivery service good though, on time.”

Helpful Report

Posted 10 years ago

We are very sorry to hear that you did not receive your email regarding wallpaper quantities. We try to get back to all our customers as quickly as possible and can only apologise that there was an issue with your response. We hope you will be able to complete your project successfully.

Posted 10 years ago

“Hi, I called you this morning to arrange returning excess, unopened wallpaper and was told the return address and details would be emailed to me to me directly. Unfortunately I have not yet received this information. I would be grateful if you could email the information as soon as possible. Otherwise, your service and wallpaper has been very good.”

Helpful Report

Posted 10 years ago

Thank you for your review Catriona. Unfortunately our policy states that we are unable to accept part returns of wallpaper, however, a member of the team will be in touch with you shortly to clarify your request.

Posted 10 years ago

“Received quickly, although the colour on the website suggested a much brighter colour blue than it is in reality, expected turquoise (Sanderson mobiles)”

Helpful Report

Posted 10 years ago

Thank you for your review Claire. We are sorry to hear that the product you received was not quite the colour you expected. We do suggest that our customers always order samples of the product they are interested in to make sure that the colour is correct, as the colour on screen can differ slightly. We are pleased that your order arrived promptly and hope that you are able to complete your project.

Posted 10 years ago

“Delivery was an issue. I ordered on Monday morning and with 3-5 days delivery, expected the order by Friday. However when I called on friday it was confirmed the order would be with me on Monday a full 6 working days after the order. I had to pay £20 for next day delivery on Saturday so I could work over the weekend. Disappointed.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we are very sorry that your delivery did not happen in the time scale stated and that you incurred extra cost to get your order on time. We are reliant on our suppliers getting stock to us on time, however, a member of our customer service team will be in touch with you personally to try to rectify situation and recover your trust in us.

Posted 10 years ago

“We love the wallpaper which was delivered promptly but we took advice about how much we need and have nearly two full rolls left which is annoying.”

Helpful Report

Posted 10 years ago

Thank you for your review, we are sorry to hear that you have wallpaper left over. We would always advise that customers put a roll on reserve if they are unsure about how much they are going to need as we are unable to take back part returns of wallpaper.

Posted 10 years ago

“Price was good, and the right item came in good condition. Just took a long time to be delivered (approx 8 days for a roll of wallpaper).”

Helpful Report

Posted 10 years ago

Thank you for your review. The lead time on our Sanderson products is 3-5 working days and according to our records we delivered your parcel on the 4th working day after your order was placed. This was 6 days, including the weekend, after your order was placed. We can offer express deliveries for urgent orders if need be.

Posted 10 years ago

“Didn't receive The shipment in The promised time.”

Helpful Report

Posted 10 years ago

Thank you for your review Basak. We are very sorry to hear that your did not receive your shipment in the time specified. Some of our suppliers have longer lead times than others and all delivery information can be found on each individual product page. A member of our team will be in touch with you directly to investigate why your order took longer than it should have.

Posted 10 years ago

“Pleased with the fast dispatch and delivery, however the fabric has dirty marks on the back which is rather annoying. Hopefully it won't show when it is made into the curtains.”

Helpful Report

Posted 10 years ago

Thank you for your review Katie, we are very sorry to hear that your fabric has dirty marks on the back and we are always happy to deal with any issues that you may have with your order. A member of our team will be in touch separately to help resolve this issue for you.

Posted 10 years ago

“Difficult to review as have not actually received the wallpaper. Was not delivered today as promised. No more to say at present”

Helpful Report

Posted 10 years ago

Thank you very much for your review, Anne. We will be in touch directly to resolve this delivery issue.

Posted 10 years ago

“Really disappointed with the time it took to dispatch & deliver the fabric, having order fabric by Internet before & had next day delivery, not next week!”

Helpful Report

Posted 10 years ago

Thank you for your review. It is great to receive feedback from our customers as this is always very useful. With regards to lead times, most of the products on our website have a lead time of 3-5 working days. We show lead times for each product on each individual product page to make it as clear as possible to our customers. We also have a customer service team who can help you with any queries regarding our delivery times. We are always happy to help and welcome any customers to give us a call if in any doubt about our products or service.

Posted 10 years ago

“Longer delivery than advertised. Had to chase as heard nothing and order email wasn't clear on next steps”

Helpful Report

Posted 10 years ago

Thank you for your feedback Samantha. We are very sorry to hear that your delivery took longer than expected.

Posted 10 years ago

“After receiving an immediate email informing me that orders are processed quickly, I expected my order to arrive in two to three days. However, after hearing no more for four or five days, I emailed you to find out what was happening with my order. I received a quick reply saying my order would arrive about four days later. It did, in the end, arrive quicker than that. The information from the delivery company was very good. I think it would help customers in future if you gave them some idea of delivery times earlier on.”

Helpful Report

Posted 11 years ago

Thank you very much for your review, Karen. This looks like an issue of communication between ourselves and our courier service. We will look into this further and be in contact.

Posted 11 years ago

“I ordered wall paper samples and got sent fabric samples instead.”

Helpful Report

Posted 11 years ago

Thank you for your review, Lisa. Our records show that you ordered one Sanderson wallpaper sample and two Nina Campbell fabric samples. Perhaps there has been some confusion here? We will be in contact ASAP!

Posted 11 years ago

“I would have preferred a larger sample of the wallpapers”

Helpful Report

Posted 11 years ago

Thank you for your review, Lynn. It's great for us to get some feedback from our customers. We'd be really happy to put some larger sized wallpaper samples on order for you. We'll be in contact ASAP!

Posted 11 years ago

Jane Clayton is rated 4.8 based on 11,071 reviews