Login
Start Free Trial Are you a business? Click Here

Jane Clayton Reviews

4.8 Rating 10,119 Reviews
96 %
of reviewers recommend Jane Clayton
4.8
Based on 10,119 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025
Lucy S
Jane Clayton 5 star review on 17th May 2025
Hannah S
Jane Clayton 5 star review on 4th May 2025
Angela A
Jane Clayton 5 star review on 4th May 2025
Angela A
Jane Clayton 5 star review on 30th April 2025
Sarah C
Jane Clayton 5 star review on 30th April 2025
Sarah C
Jane Clayton 5 star review on 16th April 2025
SEEMA A
442
Anonymous
Anonymous  // 01/01/2019
Ordered Harlequin wallpaper which states silver/gold as colour but when arrived it is more olive green
Helpful Report
Posted 10 years ago
Thanks for your feedback, Michelle. Occasionally, products will appear differently to the image on your computer screen. For this reason, we advise all customers to order a sample before purchasing. We are, of course, happy to accept a return on any full orders of wallpaper.
Posted 10 years ago
Fabric samples were exactly as per photo on the web page. The material quality was good. Postal service was the slowest I have ever experienced- usually they arrive within a couple of days.
Helpful Report
Posted 10 years ago
Thanks for the feedback Helen. As we order our samples in, as opposed to keeping them here, they can occasionally take slightly longer to arrive with our customers. We're currently looking into improving delivery time on sample orders.
Posted 10 years ago
Excellent service and quick delivery
Helpful Report
Posted 10 years ago
Thanks for the great review Sarah!
Posted 10 years ago
I have ordered two samples but only one has arrived. They were slower than.
Helpful Report
Posted 10 years ago
Sorry to hear you have not received all of your samples. Our records show that both have been sent out so clearly something has gone wrong here! We shall get them both resent out for you.
Posted 10 years ago
Ordering, price, payment, packaging and delivery all fine. Very disappointed to find I couldn't return an unopened roll . As a result I would probably use John Lewis/another shop in future.
Helpful Report
Posted 10 years ago
Thanks for the feedback! I'm sorry to hear you were disappointed with the returns policy. At the moment we are only able to accept returns of complete orders of wallpaper. We will certainly take your feedback on board.
Posted 10 years ago
Jane Clayton is rated 4.8 based on 10,119 reviews