Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,073 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very worried about my order 31266.........the striped fabric has arrived at the address advised but not the check one.I've just phoned but got through to the wrong department and all your lines were busy.PLEASE get back to me ASAP...preferably by phone ..01905 771652...or email. Thank you, Sue Lloyd”

Helpful Report

Posted 11 years ago

Thank you for your review Sue. We will be in contact ASAP so that we can get this resolved.

Posted 11 years ago

“I purchased 6 fabric swatches , which came through in 'dribs and drabs’ over a four week period. A bit irritating that it took so long but I guess that companies you service might not be efficient in sending their samples back to you and it’s probably not practical to hold a full complement of samples in store.”

Helpful Report

Posted 11 years ago

Thank you for your review, Jane. It's good for us to get some feedback from our customers. It looks like your sample order took much longer to arrive than expected. We order all of our samples in from our suppliers, and do, very occasionally, experience a delay. This is something we're working very hard to fix and can only apologise that we hadn't picked up on this sooner! We hope to hear from you again.

Posted 11 years ago

“I accidentally ordered fabric instead of wallpaper - I thought that I had checked carefully but the webpage was ambiguous. When I called up to discuss exchange I was told quite bluntly that they would not accept fabric back, with no apology. I realise that it was my mistake, but the customer service I received was not very polite. The fabric is in fact lovely and very good quality (Beatrix Potter) and so I will make the best out of my mistake and have a blind and cushions made, but the customer service was not what I would have hoped for, which is why I have only rated it at normal.”

Helpful Report

Posted 11 years ago

Thanks for your review, Samantha. It's great for us to get some feedback from our customers. Unfortunately, we are not able to accept returns on cut lengths of fabrics and do feel that our website is very clear. We're very sorry that you were unimpressed with the customer service you received and we hope to rectify this in the future.

Posted 11 years ago

“The website is good and I was able to order easily. I initially got an email saying my order would be delayed by a month, which I didn't really mind as I wasn't in a rush. Then a few days later I had a letter through my door saying they had tried to deliver my parcel. I was surprised and confused as I wasn't expecting the parcel and hadn't had an email to say it was coming. I am happy with my purchase but couldn't rate it higher due to the confused communication.”

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Posted 11 years ago

Thanks for the review, Louise. It's great for us to get some feedback from our customers. Occasionally, items will come back into stock sooner than expected and we always aim to get these out to our customers as soon as possible. Clearly the change in circumstance wasn't communicated to you and we can only apologise for this.

Posted 11 years ago

“Quick delivery but slow confirmation of order. And policy about returning only full order of wallpaper is awkward. If it's wrapped, untouched and presumely customer pays for postage what's the issue?”

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Posted 11 years ago

Thanks for the review, Lisa, it's great to get some feedback from our customers. Confirmation of your order is automatic should be instant. Unfortunately, we are not able to accept part returns. Our wallpapers are batch printed and we are therefore unable to resell them.

Posted 11 years ago

“I ordered a sample, which arrived on time and is lovely but very small and you can't see the full print- would be better to have a larger piece that covers full print or two pieces that shows all the colours. For example there's a green leaf and an orange stem that I know are on the print but I can't see on my sample.”

Helpful Report

Posted 11 years ago

Hi Nicola, we're sorry to hear that the Harlequin sample you received did not include sufficient detail of the "Silhouette" pattern. We have ordered you a larger sized sample. I hope this is helpful!

Posted 11 years ago

“Ordered Harlequin wallpaper which states silver/gold as colour but when arrived it is more olive green”

Helpful Report

Posted 11 years ago

Thanks for your feedback, Michelle. Occasionally, products will appear differently to the image on your computer screen. For this reason, we advise all customers to order a sample before purchasing. We are, of course, happy to accept a return on any full orders of wallpaper.

Posted 11 years ago

“Fabric samples were exactly as per photo on the web page. The material quality was good. Postal service was the slowest I have ever experienced- usually they arrive within a couple of days.”

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Posted 12 years ago

Thanks for the feedback Helen. As we order our samples in, as opposed to keeping them here, they can occasionally take slightly longer to arrive with our customers. We're currently looking into improving delivery time on sample orders.

Posted 12 years ago

“Excellent service and quick delivery”

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Posted 12 years ago

Thanks for the great review Sarah!

Posted 12 years ago

“I have ordered two samples but only one has arrived. They were slower than.”

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Posted 12 years ago

Sorry to hear you have not received all of your samples. Our records show that both have been sent out so clearly something has gone wrong here! We shall get them both resent out for you.

Posted 12 years ago

“Ordering, price, payment, packaging and delivery all fine. Very disappointed to find I couldn't return an unopened roll . As a result I would probably use John Lewis/another shop in future.”

Helpful Report

Posted 12 years ago

Thanks for the feedback! I'm sorry to hear you were disappointed with the returns policy. At the moment we are only able to accept returns of complete orders of wallpaper. We will certainly take your feedback on board.

Posted 12 years ago

Jane Clayton is rated 4.8 based on 11,073 reviews