Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,070 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,070 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful fabric but blinds don't hang well- string broke on day 2 which makes them hang wonky and is disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your review Alice. I'm so sorry to hear you are not happy with your made to measure blinds. Our customer service team will be in touch with you shortly. Thank you again for taking the time to leave us a review.

Posted 9 years ago

“The wallpaper took a long time to come and I found it on several other sites at a cheaper price so I was a little disappointed! The wallpaper itself is absolutely beautiful and I may buy some more for other rooms.”

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Posted 9 years ago

“Well actually I'm not happy yet. The fabric was badly printed which made it impossible to seam together. I am glad that something is being done to rectify the problem but it has caused delays for the person making the blinds for me. Hopefully it will be resolved eventually.”

Helpful Report

Posted 9 years ago

Thank you for your review Madeline, we will hope to have this issue rectified as quickly as possible and have replacement fabric sent out to you as soon as it comes back into stock. We can only apologise that there was an issue with the printing on the fabric that you received in the first instance. Thank you again for taking the time to write us a review.

Posted 9 years ago

“Fabric arrived promptly and was well packaged. Would have rated higher except that one piece of fabric was 10cm short of the 1 metre I had ordered.”

Helpful Report

Posted 9 years ago

Thank you for your review, we are very sorry to hear that your fabric was shorter than expected and are always happy to deal with issues such as this if you contact our customer service team. We will hope to hear from you again!

Posted 9 years ago

“Very impressed...been in the textile industry dealing with many many suppliers and what a refreshing change it makes to get what I ordered and in good time...well done...”

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Posted 9 years ago

“Material did arrive.”

Helpful Report

Posted 9 years ago

Thank you for your feedback.

Posted 9 years ago

“Love the fabrics but despatch could be faster.”

Helpful Report

Posted 9 years ago

Thank you very much for your feedback. We are sorry that you felt the despatch of your order could have been faster. Unfortunately as we do not hold stock here at our warehouses, some brands have longer lead times than others. We do try to make this as clear as possible on each individual product page on our website. Thank you again for your review.

Posted 9 years ago

“Everything was excellent! It was not possible to rate with the stars. I wanted to guve you 5 stars. Emma did great👍🏻”

Helpful Report

Posted 9 years ago

That's great to hear, thank you Solvei! We look forward to hearing from you again.

Posted 9 years ago

“Consegna puntuale e risposte sollecite alle mail”

Helpful Report

Posted 9 years ago

Thank you for your review, we are pleased to hear that communication with our team was efficient and your delivery was timely. We will hope to hear from you again!

Posted 9 years ago

“Whrnvthe fabric finskt came IT was great service but IT took three months and information was scarse abort status.”

Helpful Report

Posted 9 years ago

Thank you for your review Stephanie. We were sorry that the item you ordered was out of stock at the time of order, we do our best to keep our customers updated when items are out of stock to make sure they are happy to wait. We also send tracking details on all orders once they are despatched. We will take your feedback on board and hope to hear from you again in the future.

Posted 9 years ago

“I don't think your customer service is very good - orders even for samples can be really slow and when I have ordered curtains and blinds, I'm never told when to expect them. Customers don't mind waiting for things as much if they are kept up to date on delivery times.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry to hear that you are disappointed in our customer service. We do our best to keep our customers updated if there are delays with sample orders due to items which may be out of stock or discontinued and also try to mange expectations with regards to delivery times for our made to measure items. Tracking information is also always sent once orders have been despatched. We hope that your experience will not deter you from ordering from us again.

Posted 9 years ago

“Wasn't delivered on day arranged. Stayed in all day and next day waiting for delivery. Won't order from Jane Clayton due to delivery service.”

Helpful Report

Posted 9 years ago

Thank you for your review. We are very sorry to hear that your order did not arrive as expected. Our courier services are usually very reliable and we can only apologise that on this occasion your delivery did not go according to plan.

Posted 9 years ago

“I ordered Echo Clarke & Clarke I was told on telephone whilst ordering that there was plenty in stock how ever with the New Year holidays it took 12 days to arrive. My wallpaper and price were great. I was also disappointed that returns were not accepted as I had two spare rolls.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sharon. We are sorry that your delivery took longer to arrive than expected. Due to supplier closures over the Christmas period we advised customers to add 5 working days to the lead time of their product and we tried to make this as clear as possible on the website. We also try to make our returns policy clear on the website and are always happy to help with quantity advice if it is needed. We will hope to hear from you again.

Posted 9 years ago

“paper arrived in one box-OK -paste arrived in another inadequately packed & it had leaked ,informed Emma suggesting return,but my decoratop says he thinks it will be alright as a crust had not formed,supplier should do better”

Helpful Report

Posted 9 years ago

We are very sorry to hear the wallpaper paste arrived with you not as expected Peggy. Sometimes this can happen in transit, through our couriers travels. We are always more than happy to have leaky paste replaced if you do require so. Thank you for your feedback, and we look forward to hearing from you again in the future.

Posted 9 years ago

“Neatly made cushions but not enough padding so the 38 cm cushions seemed very small and flat. I would go for size up because the filling is measly.”

Helpful Report

Posted 9 years ago

Thank you for your review, we are very sorry to hear this. All our cushions are filled with a pad that is 1 inch larger than the specified cushion size, so we do not usually have issues with our cushion padding being too small. A member of the customer service team will be in touch with you shortly to help rectify the situation. Thank you again for your feedback.

Posted 9 years ago

“Excellent website with good choice of fabrics”

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Posted 9 years ago

That's excellent to hear, thank you for your feedback!

Posted 9 years ago

“The service was great but the wallpaper (pink and gold starts) is not at all pink - more grey”

Helpful Report

Posted 9 years ago

Thank you for your review Marie. We are sorry to hear that you are disappointed in the colour of your wallpaper, but would always recommend to our customers that they order samples of the item before purchasing to be sure they are happy with it, as there can often be colour variations from that seen on the website. We are pleased to hear that you were happy with the service and will hope to hear from you again in the future.

Posted 9 years ago

“Im still waiting for Osborne Little Fabric. That fabric is essentisl for ehole colormatch with other fabrics that I ordered. Can you check where the kacking fabric is now! Best regards! Jaana Sarpaniemi/ Finland/ Laivurinkatu 7 As4, 00150 Helsinki”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we are very sorry to hear that you are still waiting on part of your order. A member of the team will be in touch to sort this issue out very soon.

Posted 9 years ago

“Unfortunately, although I was very pleased with the fabric I ordered, the lining I was told I could add onto the existing order did not arrive, although payment was deducted from my account. This was dealt with once I contacted the company, although very frustrating at the time as it delayed getting the fabric to the curtain maker.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Jayne. We are very sorry to hear that there was an issue with your lining being despatched out to you and can only apologise that it was not picked up on sooner. We hope this experience will not stop you from shopping with us again and appreciate your review on this occasion.

Posted 10 years ago

“The design and quaity of the wallpaper I bought was very high. Unfortunately when using the tool to estimate how many rolls I needed it told me 3, although I knew that was way too much so I bought 2 and only needed 1. Now I have a very expensive spare roll of wallpaper.”

Helpful Report

Posted 10 years ago

Thank you for your review Emma, we are very sorry to hear that you have been left with a spare roll of wallpaper having used our calculator and a member of the team will be in touch with you shortly.

Posted 10 years ago

Jane Clayton is rated 4.8 based on 11,070 reviews