Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,673 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely fabric and look forward to it being transformed into a blind. However disappointing delivery due to the name on the delivery package being addressed to ‘Jane Clayton c/o my name’ caused much confusion for the UPS drop off point and multiple visits to the centre and calls to the delivery company. Could have done without this unnecessary confusion if solely my name was on the item.”

Helpful Report

Posted 3 years ago

I'm sorry to hear this has happened Buket. I can see that a member of the team has been in touch since and the issue has now been resolved.

Posted 3 years ago

“Material arrived, packaged well, very pleased.Thank you”

Helpful Report

Posted 3 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Its- Its amazing...”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Cathy!

Posted 3 years ago

“Beautiful quality curtains...I'm so pleased”

Jane Clayton 5 star review on 12th May 2022

Helpful Report

Posted 3 years ago

Thank you for your lovely review Clare! We are so pleased to hear that you are happy with your made to measure product! We look forward to hearing from you again soon.

Posted 3 years ago

“The curtains are really beautiful and the staff are very friendly.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

“5 stars Extremely pleased with the material I’ve purchased. Very good quality and price. Fast delivery and great customer service. Will definitely recommend.”

Helpful Report

Posted 3 years ago

Thank you for your review Petar! We appreciate your kind comments and hope to hear from you again soon.

Posted 3 years ago

“Easy to order and the cushions arrived on time and are divine.”

Helpful Report

Posted 3 years ago

Many thanks for your kind review Alison!

Posted 3 years ago

“I recently purchased several blinds. Although I havent been able to hang them up yet the blinds look extremely professionally made and beautifully packed. They were also made quickly.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review, Rebecca! We are so pleased to hear that you are happy with your made to measure blinds and we hope to hear from you again soon.

Posted 3 years ago

“First class service, with so many choices of the best quality wallpaper you will ever need.”

Helpful Report

Posted 3 years ago

Thank you for your kind review Neal, We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“hello, I am still waiting for one metter of fabric, ordered weeks ago....”

Helpful Report

Posted 3 years ago

“Excellent service, received beautifully made blinds. Would definitely use again”

Helpful Report

Posted 3 years ago

Thank you for your kind review Sea! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“Great service as always, thank you.”

Helpful Report

Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Fantastic customer service, i spoke with an actual real person! Super quick next day delivery :-)”

Helpful Report

Posted 3 years ago

Thank you for your review Gabi! We are pleased to hear that we were able to offer a speedy service.

Posted 3 years ago

“Ordered Made to Measure Curtains in a beautiful velvet from Clarke & Clarke's Martello Collection. The pinch pleat heading and lined curtains are expertly made which adds to the high quality of skill Jane Clayton & Co. have become renowned for. I can definitely recommend them and will be ordering from them again for future projects.”

Jane Clayton 5 star review on 3rd April 2022

Helpful Report

Posted 3 years ago

Thank you for your lovely review Eunice ! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

“Jane Clayton have a superb product range and we were pleased with the wallpaper we chose. Their service has been exemplary, the order arrived, as promised, within 5 working days and the after sales service from Jodie could not have been better. We highly recommend Jane Clayton and Company and thank them for all their help.”

Jane Clayton 5 star review on 1st April 2022

Helpful Report

Posted 3 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 3 years ago

“Very happy with the service and quality of the wallpaper. Thanks”

Helpful Report

Posted 3 years ago

Many thanks for your kind review Jenny!

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Carolyn!

Posted 3 years ago

“J'ai voulu retourner un colis de Belgique et Angleterre qui ne me plaisait pas. Il y a eu un probème avec la douane qui réclamait des frais de douane à la société Clayton. J'ai eu beaucoup de difficultés à comprendre pourquoi il y avait ces frais. J'ai fait toute une série de recherche auprès de Parcel Force et de HMRC. J'ai à chaque fois envoyé un mail à Clayton pour leur dire ce qu'il pourrait être fait pour débloquer la situation mais Clayton n'a fait aucune démarche de leur côté malgré aussi mon accord pour leur payer ces frais de douane et finalement le colis est revenus chez moi. Sercie clientèle zéro !!”

Helpful Report

Posted 3 years ago

“Lovely attention, and nice and quick shipping to Spain. in love with the product!”

Helpful Report

Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Really beautiful, accurately and well made curtains, which arrived quickly, and in our view, represented good value.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

Jane Clayton is rated 4.8 based on 10,673 reviews