Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,678 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and quality of the wallpaper. Thanks”

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Posted 3 years ago

Many thanks for your kind review Jenny!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for your lovely review Carolyn!

Posted 3 years ago

“J'ai voulu retourner un colis de Belgique et Angleterre qui ne me plaisait pas. Il y a eu un probème avec la douane qui réclamait des frais de douane à la société Clayton. J'ai eu beaucoup de difficultés à comprendre pourquoi il y avait ces frais. J'ai fait toute une série de recherche auprès de Parcel Force et de HMRC. J'ai à chaque fois envoyé un mail à Clayton pour leur dire ce qu'il pourrait être fait pour débloquer la situation mais Clayton n'a fait aucune démarche de leur côté malgré aussi mon accord pour leur payer ces frais de douane et finalement le colis est revenus chez moi. Sercie clientèle zéro !!”

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Posted 3 years ago

“Lovely attention, and nice and quick shipping to Spain. in love with the product!”

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Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Really beautiful, accurately and well made curtains, which arrived quickly, and in our view, represented good value.”

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Posted 3 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

“Had exactly the material I wanted which I'd had difficulty finding, easy website and prompt delivery. Thank you!”

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Posted 3 years ago

Thank you for your review Liz! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Really friendly, helpful service. Tried to assist in locating out of stock and discontinued fabric.”

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Posted 3 years ago

Thank you for your lovely review John!

Posted 3 years ago

“We really like the fabric but unfortunately it had a hole right in the middle (see picture). We therefore will not be able to use it for the purpose we wanted to. Is it possible to get a reduction? We are quite unhappy we received a damaged fabric. Thanks”

Jane Clayton 2 star review on 9th March 2022

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Posted 3 years ago

“Great experience, fantastic quality product - thank you :-)”

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Posted 3 years ago

Thank you for your review Angela! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“We ordered a Roman Blind. It took a few weeks to get here but is absolutely perfect for our window. Ordering online was quick and simple and we are very happy with our purchase.”

Jane Clayton 5 star review on 2nd March 2022

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Posted 3 years ago

Thank you for your lovely review Lucinda! We are so pleased to hear that you are happy with your made to measure Blind! We look forward to hearing from you again soon.

Posted 3 years ago

“Great service and great price”

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Posted 3 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 3 years ago

“Ottimo prodotta consegnato esattamente nella data indicata. Molto utile il tracking”

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Posted 3 years ago

Thank you for your lovely review Virginia!

Posted 3 years ago

“I absolutely love love my new cushions, very classy I would definitely recommend Jane Clayton, amazing quality and a great customer service”

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Posted 4 years ago

Thank you for your kind review Joanna! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“Good service, delivery rescheduled to fit in with us. Well wrapped and protected in transit.”

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Posted 4 years ago

Thank you for your review Carolyn! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Very poor customer service on the internet side and e mail. But finally did get through to a lady who was very helpful and order the wallpaper for me and it was with me two days later.”

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Posted 4 years ago

“Super fast delivery!”

Jane Clayton 5 star review on 15th February 2022

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“Order and delivery as expected. Received within a few days of order.”

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Posted 4 years ago

Many thanks for your kind review Philip!

Posted 4 years ago

“Excellent value for money and fantastic service. Will return as loyal customer.”

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Posted 4 years ago

Thank you for your lovely review Charlotte!

Posted 4 years ago

“Amazing range, rapid delivery, great communication!”

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Posted 4 years ago

Many thanks for your kind review Douglas!

Posted 4 years ago

“Excellent service, 10/10!”

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Posted 4 years ago

Thank you for your review Amanda! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,678 reviews