Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,717 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and help with enquiries. Would definitely recommend for all those looking to purchase fabrics and wallpapers.”

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Posted 4 years ago

Thank you for your kind review! We appreciate the recommendation and hope to hear from you again soon.

Posted 4 years ago

“Our order was a challenge: We had very specific requirements, we placed our order in the busy Christmas period, and then came Brexit (we ordered from continental Europe). Despite numerous setbacks and complications, the staff at Jane Clayton delivered the best value-for-money made-to-measure curtains I have ever seen while providing first-class customer service. Even months after our order, the team showed great dedication in solving our issues. I strongly recommend Jane Clayton!”

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Posted 4 years ago

Thank you for your kind review! We really appreciate your feedback and are so pleased to hear that you are happy with your made to measure curtains! We hope to hear from you again in the near future.

Posted 4 years ago

“Very fast delivery.”

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Posted 4 years ago

Thank you for taking the time to leave your review Janet! We are pleased we were able to offer a quick delivery time and hope to hear from you again soon!

Posted 4 years ago

“Order came very quickly”

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Posted 4 years ago

Thank you for your review Mary! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“Excellent quality paper, quick delivery and has made the nursery for our baby girl really special. Thankyou.”

Jane Clayton 5 star review on 24th March 2021

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Posted 4 years ago

Thank you for your lovely review Bethan. We think your nursery looks beautiful and hope to hear from you again soon!

Posted 4 years ago

“Very helpful staff and fabric was delivered quickly. I will be back again v soon for my next order.”

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Posted 4 years ago

Thank you very much for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“These are the 2nd pair of curtains we have had made and are as thrilled with them as the first. Perfect fit and beautifully sewn Thank you”

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Posted 4 years ago

Thank you for your lovely review Carole! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 4 years ago

“Beautifully made glad I went for the inter lining. Took a while to come but they set the material and lining to enable me to make the pelmets and some cushion covers. Wished I had ordered another half a metre to make 2 more cushion covers”

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Posted 4 years ago

Thank you for your lovely review Helen! We are so pleased to hear that you are happy with your made to measure product. We look forward to hearing from you again soon.

Posted 4 years ago

“Amazing communication, so, so, helpful. Fabric arrived next day! Thank you so much, pelmet made, ready for weekend delivery.”

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Posted 4 years ago

Thank you for your kind review! We really value your feedback and are so pleased to hear that you enjoyed your experience with us. We hope to hear from you again soon!

Posted 4 years ago

“Extremely pleased with my lounge curtains, roman blind and scatter cushions in Takara fabric. There were a few problems with the blind but from a customer service point of view the problems were dealt with efficiently and effectively. The material and colour is beautiful and they look stunning in-situ. Would highly recommend the services of Jane Clayton to friends and family.”

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Posted 4 years ago

Thank you for your lovely review Karen! We are so pleased to hear that you are happy with your made to measure curtains and cushions. We appreciate the recommendation and hope to hear from you again soon.

Posted 4 years ago

“Excellent customer service and quality goods, delivery was extremely prompt.would definitely use this company again.”

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Posted 4 years ago

It's great to hear that we were able to offer a good customer experience and speedy service. Thank you for your review Jaqueline!

Posted 4 years ago

“Very good service. Good quality”

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Posted 4 years ago

Thank you for your kind review Janice! We are pleased to hear you are happy with your order and that we are able to provide a great service! We hope to hear from you again soon.

Posted 4 years ago

“Excellent service. Contacted quickly to confirm a few details about the order and received fabric within a few days. Very happy and would use again.”

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Posted 4 years ago

Thank you for your review Sophie! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Excellent service and very helpful on the phone”

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Posted 4 years ago

Thank you for your lovely review Kate! We are pleased to hear you are happy with our customer service. We hope to hear from you again soon!

Posted 4 years ago

“Excellent service plus 10% of first order Win win”

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Posted 4 years ago

Thank you for your kind review Paula. We are so pleased to hear that you were happy with the service provided and hope to hear from you again in the future!

Posted 4 years ago

“The order came very quickly”

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Posted 4 years ago

Thank you for your review Saheli! We are pleased to be able to offer such a speedy service!

Posted 4 years ago

“Your website is clear and user friendly. Very pleased with fabric and prompt delivery. My only negative is that via the telephone I was told the fabric was out of stock, which was incorrect, so I am pleased I ignored this and ordered online. Thanks”

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Posted 4 years ago

Thankyou for your review Minnie! We are sorry to hear that there was some miscommunication regarding your fabric. We hope you are pleased with your order and hope to hear from you again soon!

Posted 4 years ago

“Very professional and helpful. Swift responses to questions and excellent service. Thank you!”

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Posted 4 years ago

Thank you for your kind review Caroline! We are pleased to hear we are able to provide a good service. We hope to hear from you again soon.

Posted 4 years ago

“Sadly Jane Clayton cannot not be relied upon if you are a professional - they three times sent me the non fire rated material I ordered - with the last being FR but completely unusable as it was heavily marked from being on the roll. Their customer services take days to respond / action and when promising next day delivery you can expect 10 day service. If you have deadlines I would not recommend.”

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Posted 4 years ago

Thank you for your feedback Nicola, we are very sorry to hear that you had such trouble ordering an FR fabric and a member of the team will be in touch to help rectify this situation.

Posted 4 years ago

“I was very happy with the service I received. I had a tricky challenge for Jane in sourcing some discontinued fabric. She rose to the challenge and found it for me where so many others had failed, even though it was not a large amount and there was not a lot in it for her. I would use her again for sure.”

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Posted 4 years ago

Thank you for your kind review Sue. We are so pleased to hear you enjoyed your experience with us and look forward to hearing from you again soon!

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,717 reviews