Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,612 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. I had made a few errors while ordering. The people who dealt with my order were extremely helpful and quick to deal with the issue. I received my high quality wallpaper in good time and what started as a slightly stressful situation was resolved and became a pleasurable experience. I will definitely return to Jane Clayton&Co and highly recommend them. Thank you!”

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Posted 6 months ago

“Always posted quickly and large samples sent”

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Posted 6 months ago

“Beautiful Designers Guild wallpaper. I keep looking at it!”

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Posted 6 months ago

“Great quick service beauty curtains”

Jane Clayton 5 star review on 22nd July 2025

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Posted 6 months ago

“Great service for wallpaper and fabric samples. Arrived in smart folder and by tracked postage.”

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Posted 6 months ago

“Fast delivery, beautiful wallpaper samples”

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Posted 6 months ago

“Speedy and reliable.”

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Posted 6 months ago

“The rug was delayed but was notified and kept updated Purchased the rug at a great price, lovely quality but the colour is actually deeper than was advertised”

Jane Clayton 5 star review on 21st July 2025

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Posted 6 months ago

“Beautiful product! Super customer service! Order arrived within the week! 🩷”

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Posted 6 months ago

“Very cute wallpaper border that was delivered promptly and seems to be high quality.”

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Posted 6 months ago

“I've relied on Jayne Clayton for the last two decades for fabrics and samples. Amazing selection, website easy to search, and prompt delivery.”

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Posted 6 months ago

“Very efficient service and excellent quality”

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Posted 6 months ago

“Very efficient and helpful Thanks”

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Posted 6 months ago

“Excellent service as usual. Highly recommended company.”

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Posted 6 months ago

“Great selection of wallpapers. Mine arrived within one week of ordering. Could not have gone better!”

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Posted 6 months ago

“Beautiful wallpapers, looking forward to seeing them on our bedroom walls”

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Posted 6 months ago

“Easy to use website and samples are a good size.”

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Posted 6 months ago

“I had an admin issue when ordering but resolved quickly by very helpful staff member. Great selection to choose from, wallpaper arrived nicely packaged. Looks good on the roll but not hung yet.”

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Posted 6 months ago

“I am terribly, terribly disappointed with Jane Clayton & Company. I ordered a standard roll of Ohpopsi wallpaper which can also be purchased on the website for Next. Without opening the roll I have asked to return it in its original condition in the correct return window as the colour will not match the walls as I had hoped. Due to time constraints in getting the room ready for a visitor, I did not have time to order samples in advance. Jane Claytoln & Company have refused to accept the return saying this item is made to order. This is in small print on their website which I (like many people) would not expect or notice at the time of order of a standard roll of wallpaper. It appears to be a clear breach of the Distance Selling Regulations and there is absolutely nothing made to order about this standard wallpaper roll which can also be purchased identically on the website for Next who offer a return on it if required and who state it is designed and manufactured in the UK. Jane Clayton & Company will know which customer I am by this review. I hope that they will write an apology letter to my address asap and accept the return of this wallpaper. I have cancelled my individual email address I used with them to avoid future marketing from them so they will need to write a letter to me. Without resolution, I will not be shopping with Jane Clayton & Company again and would not recommend them.”

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Posted 6 months ago

Hi there, We would firstly like to begin by offering our sincere apologies for your disappointment with our returns policy. Our Customer Service Manager has reached out to you to discuss your feedback further, and I do hope you'll find that a satisfactory resolution can be reached. Should you wish to call us to discuss your enquiry further, we would be pleased to assist you further via 01761 404 505. Best wishes, Jane Clayton & Company

Posted 6 months ago

“This was my first purchase from Jane Clayton and it couldn't have been better. I'd been looking for a rug for some time and after false starts with other online retailers (two accepted my order/payment then said the rug was discontinued but are still showing it on their site), Jane Clayton came up in the search. Everything went smoothly from there. I love my new Brink & Campman rug - it's great quality and really adds warmth to the room. One very happy customer!”

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Posted 6 months ago

Jane Clayton is rated 4.8 based on 10,612 reviews