Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,612 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

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“So very easy to order, beautifully made, delivery courier could have been better because they sent the parcel to the wrong depot so it was 5 days late, and it had clearly been opened prior to delivery, but no harm done.”

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Posted 6 months ago

“Very easy to order. I didn’t need a sample as I already had one through a furniture company. Delivery was prompt and well packaged.”

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Posted 6 months ago

“Very helpful and order arrived incredibly quickly, thank you for such good service.”

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Posted 6 months ago

“Very fast delivery and mostly nice samples. The only thing I would say is we had one pattern with very large repeat and the sample sent was basically a blank pice of cream paper.”

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Posted 6 months ago

“Ordered samples of wallpaper Super quick delivery About to place an order As always Great service”

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Posted 6 months ago

“Samples arrived beautifully presented in a decent time frame. Good size samples.”

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Posted 6 months ago

“Love the sample need a sale price as it's going to cost too much money unless you can give a discount on having too lots as I have a large lounge window and a smaller dinning room one x”

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Posted 6 months ago

“Great selection of Wallpaper, fast delivery. It looks amazing!”

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Posted 6 months ago

“Amazing enormous choice of fabrics in a very wide price range.”

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Posted 7 months ago

“Paper was out of this world ,Loved it , once it's up I will upload a photo . Got the best price on it ,I also bought a Ralf Lauren paper at a great price , This will be my go to site for paper from now on . Maggie E”

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Posted 7 months ago

“Speedy arrival of wallpaper samle. We may order a William Morris design.”

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Posted 7 months ago

“Ordered a new area rug on March 29th. Received it July 3rd, only to notice major quality issues. Pieces of string poking out all over the carpet, ragged edges, stained portions of the rug. Totally not worth $800+ that we spent. We are extremely disappointed.”

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Posted 7 months ago

Hi there Marissa, Thank you for taking the time to leave us a review, and we are sincerely sorry for the condition of the rug you have received. I can assure you that this is not standard, and has been raised to a senior level directly with Asiatic. I can see that our Customer Service team are in touch with you, so please be assured that we will work to provide you with a full resolution as soon as we possibly can. Please don't hesitate to reach out to us if you have any further questions in the mean-time, by responding via the existing email trail. Apologies once again for the disappointment, and we will be in touch with a further update soon. Best wishes, Jane Clayton & Company

Posted 7 months ago

“Good website and pricing but stock availability for the 30m i wanted was desperately poor. I looked at 6 options and only 1 had that level of stock available. Staff however are very good when contacted by phone”

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Posted 7 months ago

Hi there George, Thank you very much for taking the time to leave us a review. I'm sincerely sorry for the difficulties with stock availability this time around, and can understand your disappointment with this. We aim to keep our website updated with plenty of options for suitable alternatives but on rare occasions, multiple products will have low stock levels, meaning that a quantity like 30 metres is not possible until a new print run goes ahead. Please rest assured, we regularly review stock availability in order to offer our customers as much choice as possible with the shortest possible lead time. I'm so pleased to hear that you had positive experiences with our Customer Service team, and I have passed your comments over to the team. Thanks again for sharing your feedback with us, and please do feel free to reach out to us if we can assist further with anything. Best wishes, Jane Clayton & Company

Posted 7 months ago

“Excellent communication throughout. Polite staff. My order if a rug arrived ahead of time. I would not hesitate to recommend this company”

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Posted 7 months ago

“Best service and best quality. I am so happy with all the products I bought from Jane Clayton & Company!”

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Posted 7 months ago

“Very happy, always delivered next day.”

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Posted 7 months ago

“I haven’t received my order, even though I received the T&T a week ago. And I haven’t received an answer to my e-mails. I would much appreciate a response and a solution!”

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Posted 7 months ago

Hi there Marie, Thank you for taking the time to leave us a review, and we're sincerely sorry to see that you haven't received your order yet! Unfortunately your order was lost in transit with UPS, so we have raised a full free of charge replacement to be sent to you. I am pleased to see that our Customer Service team have since been in touch to keep you updated, but please do feel free to reach out to us if you have any further questions at this time, by responding on the same email trail. Sorry again for the unexpected delay, and please do let us know if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 7 months ago

“Great service and lovely wallpaper. Easy to hang and we did it ourselves.”

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Posted 7 months ago

“So far very impressed with the service. Will review properly when I receive the curtains! Thanks”

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Posted 7 months ago

“Absolutely excellent service and quality items”

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Posted 7 months ago

Jane Clayton is rated 4.8 based on 10,612 reviews