Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,612 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

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“Thank you for fabric! Beautiful!”

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Posted 6 months ago

“Samples arrived on time and well presented.”

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Posted 6 months ago

“Excellent service and next day delivery as promised.”

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Posted 6 months ago

“We haven’t received our smokes yet. Tracking tells us they are still in Bristol and have been there since 31 st July.”

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Posted 6 months ago

Hi there Mary, Thank you for taking the time to leave a review, however we are sorry to hear that your samples have not yet arrived. Your samples order appears to have been lost in transit via Royal Mail, so I do apologise about this. Please rest assured, I have raised a free of charge replacement to be sent to you ASAP. Should you require any further assistance, please don't hesitate to reach out to our Customer Service team via theteam@janeclayton.com or by calling +44 1761 404 505. Best wishes, Jane Clayton & Company

Posted 6 months ago

“Great choice of fabrics, free samples, quick delivery.”

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Posted 6 months ago

“I have emailed twice to tell you the order was not received and asked for help but you never replied”

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Posted 6 months ago

Hi there Carol, Thank you for taking the time to leave us a review, and we are sincerely sorry for taking a couple of days to respond to your request regarding your samples order. I am pleased to see that our Customer Service team have reached out to you to clarify the correct delivery address and offer a free of charge replacement for your chosen samples. Should you require any further assistance, please don't hesitate to call us on 01761 404 505 or reply to the ongoing email thread. Best wishes, Jane Clayton & Company

Posted 6 months ago

“We love our beautiful Roman blind! It came on time and was easy to put up. Thank you!”

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Posted 6 months ago

“Incredibly quick delivery from ordering. Found the William Morris design I wanted easily”

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Posted 6 months ago

“Speedy delivery if the requested fabric samples.”

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Posted 6 months ago

“Good product selection at competitive prices and quick delivery.”

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Posted 6 months ago

“Samples arrived quickly and beautifully packaged. Super impressed!”

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Posted 6 months ago

“Quickly dispatched and well packaged. Very quick to reply when I enquired about how to return my item.”

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Posted 6 months ago

“The 'sample' sizes for the Festa di Lividonia Infinito Wallpaper by Eijffinger were so small it was impossible to get any idea of what the wallpaper would look like. The company providing these samples need to be aware that I requested a 'sample' of the wallpaper, not a duplicate/replica of the pattern that I can already see online (which covered almost 50% of the 'sample'). It is not necessary to give an inadequate picture of something that is already better seen online. Effinger really needs to understand this and sort themselves out as they will lose customers such as myself. The whole exercise was a complete waste of time and my postage. I was extremely dissapointed in this company and understand completely that this is no reflection on 'Jane Clayton', however if you decide to give feedbck to Eijffinger, then this is my honest opinion. As far as 'Jane Clayton and company' is concerned, please stop using 'Royal Mail'. They take an age to deliver the samples and continuosely give false delivery dates. Other wallpaper companies deliver very quickly with larger samples and therfore I will use them.”

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Posted 6 months ago

Hi there, Thank you for taking the time to leave a review, and we're sorry to learn of your disappointment with the samples you received. Sample sizes are at the discretion of individual brands, as Jane Clayton & Company are not involved at the sample cutting stage. If you are eager to see a larger sample of any particular designs, then many of our wallpaper options with large pattern repeats offer a large sample option as an upgrade which can be selected in the basket on our website. Regretfully, this is not an available option for your chosen wallpaper. With regards to your comments about the delivery service, please accept our sincere apologies on behalf of Royal Mail for the delays encountered. I can assure you that we will take note of your feedback internally, in addition to regularly assessing the performance from all of our delivery partners, in order to provide the most seamless delivery options to our customers. Best wishes, Jane Clayton & Company

Posted 6 months ago

“Gorgeous fabric, well presented and delivered on time. Looking forward to having curtains made with Jane Clayton”

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Posted 6 months ago

“Very prompt service, thank you.”

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Posted 6 months ago

“Opted for the larger sample which was a good choice - led to me ordering the wall paper. All o have b to do now is put b it on the wall !!”

Jane Clayton 5 star review on 4th August 2025

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Posted 6 months ago

“I made my order on the phone. Jane Clayton representative was extremely helpful. The ordering process was hassle free.”

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Posted 6 months ago

“Lovely wallpapers to consider and sample arrived promptly. Fairly expensive - but nowhere expensive as some other companies”

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Posted 6 months ago

“Excellent quality. Quick and efficient service.”

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Posted 6 months ago

“On behalf of Kriolis UAB, Vilnius, we are pleased to share our positive experience with Jane Clayton & Company. The team has been consistently professional, responsive, and a true pleasure to work with. Excellent service and a great partner for interior design solutions.”

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Posted 6 months ago

Jane Clayton is rated 4.8 based on 10,612 reviews