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Jane Clayton Reviews

4.8 Rating 10,612 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 10,612 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Diane C
Verified Buyer
“Very quick sample delivery. Excellent website.”
Helpful Report
Posted 6 months ago
Tracy W
Verified Buyer
“Really happy with the ease of ordering and the very prompt delivery”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“I’ve never used this company before. Prompt delivery. Very pleased with my wallpaper just choosing my next lot.”
Helpful Report
Posted 6 months ago
Diane A
Verified Buyer
“Easy to order of the web and rug at a competative price. Arrived on given date and is as described and pictured. Good service, good quakity rug.”
Helpful Report
Posted 6 months ago
Melanie V
Verified Buyer
“Fast delivery and great product -looks and feels good quality”
Helpful Report
Posted 6 months ago
Baujard N
Verified Buyer
“Very good service”
Helpful Report
Posted 6 months ago
Joan B
Verified Buyer
“The company are excellent to deal with. Unfortunately the photo showed stripes I thought were 1inch wide, they are 3 and half inches wide too big for my shall seat cushions.”
Helpful Report
Posted 6 months ago
Diana C
Verified Buyer
“Exceptional quality, excellent products and generous fabric samples.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Terrible service slow, my order still hasn’t arrived and every time I speak to someone over email I am fobbed off. Nearing on 3 weeks now without my order.”
Helpful Report
Posted 6 months ago
Hi there, Thank you for taking the time to leave us a review, and we are sincerely sorry to hear about the difficulties experienced with delivery of your order. Regretfully, your order was marked as delivered by ParcelForce, however I can see from recent correspondence with you that this was not the case. I'm pleased to see that our team have since raised a replacement order to be sent to you ASAP and can assure you that we are monitoring this internally. Should you require any further assistance, please don't hesitate to respond to the most recent email trail, or call us on 01761 404 505. Once again, I do apologise for the delayed correspondence and delivery issues for this order, and we will monitor your replacement order to ensure this is sent without delay. Best wishes, Jane Clayton & Company
Posted 6 months ago
Margaret T
Verified Buyer
“Order received very quickly, well protected and correct. Have just sent in another order for curtain fabrics. Thank you.”
Helpful Report
Posted 6 months ago
Lena F
Verified Buyer
“Great company - easy to order and all delivered safely.”
Helpful Report
Posted 6 months ago
Susan B
Verified Buyer
“From start to finish excellent service”
Helpful Report
Posted 6 months ago
Moira H
Verified Buyer
“Excellent service- ordered 4 samples of wallpaper (you are allowed 5 I think) and they came very quickly in the post. One of the problems of lookiing at fabrics and wallpaper on monitors is that the true colours are not always true on the monitor hence the need for samples. This company has recognised this in how it delivers customer service hence the five star review.”
Helpful Report
Posted 6 months ago
Janet H
Verified Buyer
“I requested fabric samples and they were despatched very quickly and my follow up questions were also answered quickly and thoroughly. I was very happy with my samples.”
Helpful Report
Posted 6 months ago
Bernadette L
Verified Buyer
“Absolutely beautiful fabric, I love it. Looking forward to making a Roman blind for our cottage by the river!”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Wonderfully inspiring website and fantastic range to choose from. Great service”
Helpful Report
Posted 6 months ago
Karen D
Verified Buyer
“Excellent service great quality material Fast delivery”
Helpful Report
Posted 6 months ago
Judith F
Verified Buyer
“Excellent choice of fabrics and wallpaper. Great service and fast delivery. Highly recommend.”
Helpful Report
Posted 6 months ago
Anna S
Verified Buyer
“wonderful company! Shipped my samples so quickly and had such a wonderful selection!”
Helpful Report
Posted 6 months ago
Derek M
Verified Buyer
“A nimble company; easy to work with.”
Helpful Report
Posted 6 months ago
Jane Clayton is rated 4.8 based on 10,612 reviews
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